Provider profile
Rocky Mountain Cleaning
Provider snapshot
What this listing says
Pocatello and Eastern Idaho homeowners dealing with water damage, mold, or fire who want a family-owned restoration company with 24/7 emergency response and IICRC training.
Best for
- Pocatello, Chubbuck, or Eastern Idaho homeowners who need mold remediation with pre- and post-air sampling under one contractor.
- Homeowners dealing with flood or burst-pipe emergencies who need same-day response and insurance coordination.
- Property owners who want the same company to handle hazardous materials — mold, asbestos, and lead — without juggling multiple contractors.
- Residential or commercial clients who need both the cleanup and the rebuild done by one company with a general contracting license.
About this company
Rocky Mountain Cleaning & Restoration is a family-owned restoration and cleaning company based in Pocatello, Idaho, run by Valerie and Ian Olson. They handle mold remediation, water damage, fire restoration, asbestos removal, lead abatement, and carpet cleaning across Eastern Idaho. They started in 2007 after, as they describe it, hearing too many horror stories about other companies in the industry.
What stands out is the breadth of hazardous material work under one roof. They do mold air sampling with pre- and post-remediation testing, asbestos removal, and lead abatement — services that typically require separate contractors in many markets. They use truck-mounted hot water extraction systems powered by Vortex and Aerotech equipment, and their mold work includes HEPA air scrubbers, containment, and dehumidification. They claim over $200,000 invested in their cleaning trucks alone. They also hold a Class B General Contracting license, which means they handle the rebuild portion of restoration jobs in-house rather than subbing it out.
The Olsons have operated this as a non-franchise, locally owned business for nearly two decades. They work directly with insurance companies as a preferred contractor and offer 24/7 emergency response. Their hours are Monday through Friday 8 AM to 5 PM, with an after-hours emergency line.
At 4.9 stars across 445 Google reviews, this is an unusually strong rating for a restoration company with that volume. Most companies in this space hover around 4.5-4.7 once they cross 200 reviews because restoration projects are inherently stressful and prone to complaints. Only 2 reviews at 3 stars or below have appeared in the last 18 months.
Services
Service area
Headquartered in Pocatello, Idaho. Serves Pocatello, Chubbuck, Blackfoot, Idaho Falls, Ammon, Rexburg, Rigby, Shelley, and surrounding communities in Bannock and Bingham counties across Eastern Idaho.
Review consensus
Reviewers consistently highlight fast response times, especially for water damage emergencies, and a crew that communicates throughout multi-week restoration projects. Ian (owner) gets personal mentions for being hands-on and accessible. Roel appears frequently for being friendly and knowledgeable across both cleaning and restoration jobs. Ethan draws praise for carpet and upholstery work, with multiple reviewers noting his politeness and willingness to go beyond the scope. Jason is credited with catching problems customers did not know about, including hidden leaks. Several reviewers mention the company stayed in contact throughout long restoration processes and handled insurance coordination smoothly. Carpet cleaning customers specifically note the before-and-after difference and fast drying times.
2 found across 445 total reviews at 4.9★. One review from Thomas Martinez has no text and zero prior reviews. The owner responded that they could not find this person in their customer records, which suggests a possible fake review. The second, from Rikki Herman, describes a frustrating experience trying to schedule and follow up after a mold-related inspection. She waited over a week for the initial visit, was told the technician would relay information and call back by Tuesday, but never received a return call despite leaving a voicemail. The owner did not respond to this review. This is a single complaint, but it specifically flags a gap between the company's emergency responsiveness (praised repeatedly) and follow-through on non-emergency inspection work.
The contrast between the emergency and non-emergency experience is worth watching. Dozens of reviewers describe same-day or after-hours response for floods and fires, but the one detailed negative review describes the opposite experience for a routine inspection. This split is common in restoration companies — emergency calls generate revenue and urgency, while follow-up inspections can fall through the cracks. The owner responds to some negative reviews with detailed, personalized replies (the Thomas Martinez response references specific records), but did not respond to the Rikki Herman complaint, which was the more substantive of the two.
Ian (owner — praised for hands-on involvement, integrity, and communication across multiple reviews). Roel (technician — praised for friendliness, knowledge, and efficiency in both cleaning and restoration). Ethan (technician — praised for carpet and upholstery cleaning, politeness, and going the extra mile). Jason (project manager or lead — praised for catching hidden issues and going above and beyond on rebuilds). Josh (construction/rebuild — praised for quality work and making rebuild stress-free). TJ (technician — praised alongside Ethan for carpet cleaning work). Calob (technician — praised for politeness and knowledge). Jonah/Jonatt (technician — praised for efficiency and knowledge on water damage calls). Kyler (technician — praised for helpfulness and friendliness). Connor (technician — praised for respectfulness on water damage job). James (technician — praised for respectfulness). Kane (technician — praised for responsiveness). Chris (technician — praised for carpet and tile work, politeness). Brandon (technician — praised alongside restoration team). Cameron (construction — praised for going above and beyond on a porch rebuild). Alex (restoration — praised for fire restoration work). Bryant (restoration/estimator — praised for professionalism on bids and fire restoration). Wayne (restoration — praised for fire and water damage work).
With 4.9 stars across 445 reviews and only 2 negatives in the past 18 months, Rocky Mountain earns its rating through consistent crew quality and fast emergency response. Ask for Ian, Roel, or Jason by name if your project involves restoration. If your job is a non-emergency inspection, confirm the timeline for follow-up in writing before they leave the property.
Keep in mind
- They do both mold testing (air sampling) and mold remediation. That means the same company deciding you have a mold problem is also the one billing you to fix it. Consider getting an independent test from a separate inspector to confirm findings before committing to remediation.
- One recent reviewer reported waiting over a week for an inspection to be scheduled, then never receiving a follow-up call after the visit. Communication on smaller or management-company-referred jobs may not match the speed they show on emergency calls.
- Their service area spans from Pocatello to Idaho Falls and Rexburg. Confirm response times and availability if you are outside Bannock County.
- The website leans heavily on marketing language and superlatives. The actual equipment and certifications (IICRC, Class B contracting, Vortex/Aerotech truck mounts) are real differentiators — focus on those specifics when evaluating.