Provider profile
ServiceMaster Fire and Water Clean Up by CPR
Provider snapshot
What this listing says
Treasure Valley homeowners dealing with water damage or mold who want a locally owned ServiceMaster franchise with co-owners Christopher and Justin Davis personally involved in jobs.
Best for
- Homeowners in Nampa, Meridian, Boise, or the wider Treasure Valley who need water damage or mold remediation with 24/7 emergency response.
- Buyers who want an owner-operated franchise where the co-owner personally inspects the property before work begins.
- Commercial property managers needing pre-loss planning and a restoration partner with separate mitigation, rebuild, and contents teams.
- Insurance-referred customers — the company works directly with insurers and has staff who handle claims documentation.
About this company
ServiceMaster Fire and Water Clean Up by CPR is a locally owned ServiceMaster Restore franchise in Nampa, Idaho, co-owned by Christopher Davis and Justin Davis. Both have over 20 years in the restoration industry. Christopher serves as lead inspector and is regularly mentioned in reviews as showing up personally to assess damage. The franchise covers the Treasure Valley, including Meridian, Boise, Eagle, Kuna, Caldwell, and Garden City.
Mold remediation is one piece of a broader restoration operation. Their primary volume is water damage work — burst pipes, floods, crawl space moisture — with mold jobs often following water events. The website references IICRC standards, HEPA filtration, and antimicrobial treatments for mold work. They handle both residential and commercial properties, and their commercial page mentions containment, dehumidification, and negative air for mold projects. They also offer fire and smoke restoration, storm damage repair, odor removal, contents packout, and managed rebuild.
The franchise has a sizable team with defined roles: Garrett Hibbitts manages mitigation, Andrew Landcaster and Sarah Gillis handle rebuild projects, Magen McDaniel runs the contents division, Jordan Doyle manages the office, and Riane Tynan handles sales and marketing. That organizational depth is unusual for a franchise serving a mid-sized market. They are part of ServiceMaster Restore's national QRV (Quality Restoration Vendor) network.
4.8 stars across 59 Google reviews is a strong showing. Only 2 reviews at 3 stars or below appear in the last 18 months, and the owners responded to both. The positive reviews consistently highlight personal involvement from the owners and fast initial response times.
Services
Service area
Based in Nampa, Idaho. Serves the Treasure Valley including Meridian, Boise, Eagle, Kuna, Caldwell, and Garden City. The website lists a broad service area page but the named cities cluster in Ada and Canyon counties.
Review consensus
Christopher Davis gets the most mentions by name, with reviewers noting he shows up personally for inspections and explains the process in detail. Riane Tynan appears repeatedly as a first point of contact who responds quickly and connects people with the right resources. Joolzz Kuenzli is praised for coordinating emergency responses, including answering calls on weekends. Sarah Gillis earned praise for communication during a rebuild project. Hunter and Kaden are called out by name for crawl space and mitigation work. Cory Turpin impressed one reviewer by increasing their insurance payout from $2,100 to $5,600 through detailed documentation. Several reviewers note the team's patience when insurance delays stretched projects over months.
2 found across 59 total reviews at 4.8★. Rick Palacious described pricing that was not clearly explained upfront and felt key cost details were vague or withheld during a stressful situation. The owner responded that insurance ultimately did not cover the loss and that they made efforts to reduce the financial burden. Emily Wall, a Local Guide with 25 reviews, reported that a subcontracted plumber (Jeff from Steve's Service Plumbing) installed a sink improperly and later set a toilet incorrectly. The toilet issue was discovered over a year later during a home inspection, with moisture damage around it. She said ServiceMaster directed responsibility to the subcontractor rather than addressing it themselves. The owner acknowledged the feedback and asked to review the situation further.
Both owner responses are personalized and engage with the specifics of each complaint rather than using template language. The pricing complaint and the subcontractor complaint point to two different structural issues: unclear cost communication when insurance falls through, and limited accountability for subcontracted trade work during rebuilds. These are common friction points for restoration companies that handle both mitigation and managed repair.
Christopher Davis (co-owner/inspector — praised repeatedly for personal involvement and knowledge). Justin Davis (co-owner — mentioned on website, not frequently in reviews). Riane Tynan (sales/marketing — praised repeatedly for fast response and helpfulness). Joolzz Kuenzli (business growth — praised for weekend availability and coordination). Jordan Doyle (office manager — praised for friendliness). Sarah Gillis (rebuild PM — praised for communication and patience). Garrett Hibbitts (mitigation manager — praised for hands-on work). Hunter (mitigation crew — praised multiple times for crawl space and drying work). Kaden (crew — praised for crawl space work). Paul (crew — praised for crawl space work). Cory Turpin (staff — praised for insurance documentation work). Armando (crew — praised for empathy). Heath Ashby (former staff — praised in older reviews for professionalism). Jeff from Steve's Service Plumbing (subcontracted plumber — named in negative review for improper installations).
This is a well-run franchise with unusually high owner involvement. Ask for Christopher to handle your initial inspection and get a written estimate with line items before authorizing work, especially if your insurance situation is uncertain. If your job involves rebuild work with subcontractors, ask who they plan to use and whether ServiceMaster warranties the subcontractor's work directly.
Keep in mind
- Two recent reviewers raised pricing concerns. One reviewer said costs were not clearly explained upfront; the owner's response noted that insurance did not cover the loss, which left the homeowner responsible. Get a written estimate with line-item costs before authorizing work.
- Rebuild work uses subcontractors. One reviewer reported a subcontracted plumber installed a toilet improperly, causing water damage discovered a year later. The company directed the complaint to the subcontractor rather than taking direct responsibility.
- This is a franchise. Service quality depends on the local team, not the national brand. Reviews for this Nampa location are strong, but ServiceMaster locations in other cities may differ.
- Their service area spans the full Treasure Valley. If you are on the edges of that area (beyond Boise, Eagle, or Kuna), confirm response times before committing.