Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Nampa and Boise metro homeowners who need mold remediation tied to a plumbing or water damage event, with same-day plumbing repair and restoration handled by one crew.
Best for
- Nampa, Boise, Caldwell, and wider Treasure Valley homeowners dealing with mold after a pipe burst, sewer backup, or basement flood.
- Situations where the plumbing problem causing moisture needs to be fixed at the same time as the mold work, avoiding delays from coordinating separate contractors.
- After-hours and weekend water emergencies where mold risk is growing and you need someone on-site quickly.
- Commercial properties needing water damage restoration and mold remediation with insurance documentation handled for them.
About this company
Roto-Rooter in Nampa is a national franchise location operated as an independent contractor, managed by Lynn and Liz Mallory. Their primary business is plumbing and drain cleaning, with water damage restoration and mold remediation as add-on services. They sit at 1217 3rd St S, Suite 104.
The standout here is that Roto-Rooter handles plumbing repair and mold remediation under one roof. Most restoration companies call a third-party plumber to fix the leak before they can start water extraction or mold work. Roto-Rooter skips that step because they employ their own plumbers. Their mold remediation page lists IICRC and AMRT certifications for their technicians, and they mention using HEPA vacuums, air scrubbers, dehumidifiers, and antimicrobial treatments. They also coordinate directly with insurance companies for claims documentation.
The Roto-Rooter brand dates to 1935 nationally. This Nampa location covers a sprawling service area across multiple Idaho counties (Ada, Canyon, Boise, Elmore, Gem, Owyhee, Payette, Washington), plus Malheur County in Oregon and Elko County in Nevada.
4.9 stars across 502 Google reviews is notably strong for a service company at this volume. Reviewers consistently mention fast response times, often same-day or within hours, including nights and weekends.
Services
Service area
Headquartered in Nampa, Idaho. Serves Canyon, Ada, Boise, Elmore, Gem, Owyhee, Payette, and Washington counties in Idaho, plus Malheur County in Oregon and Elko County in Nevada. Named cities include Nampa, Boise, Meridian, Caldwell, Eagle, Kuna, Star, Emmett, Mountain Home, McCall, and Ontario (OR). That three-state footprint is unusually broad for a single location.
Review consensus
Vance appears in the most reviews and draws consistent praise for showing up fast, explaining what he finds, and keeping work areas clean. Riley gets highlighted for persistence with tough clogs and willingness to share knowledge. Josh earns mentions for late-hour availability and speed. Anthony stands out for quick diagnosis and friendly demeanor. Ponciano (also called Ponz) and Michael are both praised for efficiency. Across the board, reviewers highlight same-day and after-hours response as the primary strength. Multiple reviewers mention calling on weekends or late at night and having a technician arrive within an hour or two.
2 found across 502 total reviews at 4.9★. Megan Franco reported a sink repair left unfinished: the sink was falling off the wall and leaking after the technician left. She named a technician called "Deakin," but the owner responded that no employee by that name has ever worked there and could not locate the service call. William Mcquillen described a water damage job where the scope expanded from 15 square feet to a full basement tearout without anyone calling to inform him. He also reported that the sales team contacted him about work at a wrong address and never sent a quote for his actual property. The owner acknowledged the communication breakdown and apologized for the delay in responding.
Both owner responses engaged with the specific complaints rather than using template deflections. One disputed whether the service call even came from Roto-Rooter. The other acknowledged the communication failure and offered documentation. With only 2 negatives out of 502 reviews, neither complaint forms a pattern. The first may not even be attributable to this company.
Vance (technician — praised repeatedly for fast response, thoroughness, cleanliness, and going above and beyond). Riley (technician — praised for persistence, knowledge-sharing, and saving customers money). Josh (technician — praised for speed, friendliness, and staying late to finish jobs). Anthony (technician — praised for quick diagnosis and friendliness). Michael (technician — praised across multiple reviews for reliable repeat service). Ponciano/Ponz (technician — praised for efficiency and knowledge). Adam (technician — praised for quick response and accuracy). Skigh/Sky (technician — praised for determination on a multi-day sewer project and giving a discount to help seniors). Jose (technician — praised for promptness). Conner (technician — praised for after-hours service). Austin (technician — praised for working in harsh weather). Ian and Brayden (technicians — praised for prompt, friendly teamwork). Bryce and Ryan (technicians — praised for being friendly, though their snake tool scratched a toilet). Nick (technician — praised alongside Ponz for knowledge). Trish (office staff — praised for reassuring phone manner and quick scheduling). Mitch Cope (technician — praised for RV toilet repair at a campground). Philip/Phillip (technician — praised for water heater work and persistence).
At 4.9 stars over 502 reviews, this Nampa Roto-Rooter location delivers on its core promise of fast, friendly plumbing and water damage response. Ask for Vance, Riley, or Josh if scheduling allows. Pin down the scope of any water damage or mold work in writing before demolition starts, given the one reviewer whose job expanded without notice.
Keep in mind
- Mold remediation is not their core business. Roto-Rooter is first and foremost a plumbing and drain company. Mold work falls under their water damage restoration division, so ask how many mold-specific jobs this Nampa location handles per year.
- Their claimed service area spans 8 Idaho counties, one Oregon county, and one Nevada county. That is a huge footprint. Confirm actual response times for your specific city before booking.
- One reviewer reported a water damage job that expanded from 15 square feet to a full basement tearout without a heads-up call. Ask for written scope agreements before work begins.
- This is a franchise location operated as an independent contractor. Pricing, services, and guarantees may differ from other Roto-Rooter locations.