Provider profile
Servpro of Moscow Lewiston
Provider snapshot
What this listing says
Moscow and Lewiston homeowners needing water or mold damage handled by a SERVPRO franchise with 24/7 response and in-house reconstruction capability.
Best for
- Moscow or Lewiston residents dealing with water damage who need same-day emergency extraction and drying.
- Homeowners who want mold remediation and rebuild handled by one company so they don't coordinate multiple contractors.
- Commercial property managers needing a single vendor for water, fire, or mold damage across retail, restaurant, or office spaces.
About this company
SERVPRO of Moscow, Lewiston is a restoration franchise covering Moscow and Lewiston, Idaho. Owned by Michael R. and Shelby J. Kilpatrick, this location opened in 2024 and handles water damage, fire damage, mold remediation, storm cleanup, and reconstruction under one roof.
The mold remediation page describes a process that includes containment, HEPA air filtration, antimicrobial treatments, and removal of contaminated materials like drywall and insulation. They also offer sewage cleanup, biohazard cleaning, air duct cleaning, and contents packout and storage. Nothing on the website stands out as unusual for a SERVPRO franchise — the equipment and methods are standard across the brand.
The franchise carries a 4.2-star Google rating on 25 reviews. Two detailed 1-star reviews describe projects where the company stopped mid-job or failed to deliver promised reports, and both reviewers document weeks of unreturned calls. The positive reviews praise fast response times and specific crew members by name.
Services
Service area
Headquartered in Moscow, Idaho at 202 W A St (with a second address listed at 1500 Levick Street). The franchise name covers Moscow and Lewiston. One reviewer mentions the company also operates out of a Coeur d'Alene (CDA) office, and another notes their job was transferred from a Spokane crew.
Review consensus
Jordan Hines is the most frequently named employee, praised by at least five reviewers for communication, responsiveness, and carpentry skill. Zach earns trust on mold and water remediation jobs — one reviewer (Janice Aylward) hired the company for two separate mold projects and praised both Zach's remediation work and Michael's assessment. Elijah and Wyatt drew praise for speed on a basement water damage call. Multiple reviewers highlight same-day or next-day response and clear communication throughout the process.
3 found across 25 total reviews at 4.2★. David l (November 2025) describes a basement water damage job where the company paid for 360-degree photos, promised mitigation through rebuild, then stopped mid-project when the rebuild fell below a $7,000 minimum — a threshold never mentioned upfront. Jay is named as the contact who promised to be an advocate but stopped returning calls. The reviewer's insurance adjuster also reports being ignored. The owner response is a generic template. Melissa Goodman (July 2025, Local Guide with 16 reviews) hired the company to determine a cause of loss for basement moisture. Instead of the requested report, they received an 11-page estimate for over $10,000 that included items like ceiling tile repair unrelated to the floor moisture problem. After weeks of follow-up calls and emails, no cause-of-loss report was ever delivered. The reviewer states the company lost interest once insurance wouldn't cover the inflated estimate. Travis Scammon (December 2024) left a brief complaint about high pricing; the owner responded that they couldn't find the reviewer in their records.
The two substantive 1-star reviews share a pattern: the company engaged enthusiastically at the start, produced documentation or estimates, then disengaged when the project's revenue potential dropped — either because insurance wouldn't cover the estimate or the rebuild fell below a minimum. In both cases, the company stopped returning calls for weeks. Owner responses to all negatives are templated and don't address the specific complaints, which suggests reputation management rather than problem-solving.
Jordan Hines (project manager/carpenter — positive). Zach (remediation technician — positive). Michael (assessor/owner — positive). Elijah (technician — positive). Wyatt (technician — positive). John (technician — positive). Jay (contact/sales — mixed, praised in two positive reviews for commercial work but named in the most detailed negative for broken promises and unreturned calls). Grace (CDA office contact — neutral, mentioned in negative review).
Ask for Jordan Hines if your project involves water damage or reconstruction — he draws the most consistent praise. Get the company's minimum job size and any revenue thresholds in writing before work begins, and confirm they will deliver whatever documentation your insurance adjuster needs before the crew starts. If calls go unreturned for more than a few days, escalate to the national SERVPRO customer service line.
Keep in mind
- Two detailed 1-star reviews describe the company abandoning projects mid-work when the job fell below a revenue threshold or insurance wouldn't cover the estimate. Both reviewers document weeks of unreturned calls to the office and to individual staff.
- The franchise opened in 2024, so the track record is short. Only 25 Google reviews exist as of this writing.
- Owner responses to negative reviews follow a template pattern — none engage with the specific complaint or offer a concrete resolution.