Provider profile
ServiceMaster Clean
Provider snapshot
What this listing says
Treasure Valley homeowners dealing with water damage or post-leak mold who want a franchise-backed restoration company with 18 years in Ada and Canyon County and 24/7 response.
Best for
- Homeowners in Meridian, Boise, Eagle, or Nampa who need mold remediation tied to a recent water loss and want one company to handle extraction through rebuild.
- Insurance-referred jobs where the carrier already has a relationship with ServiceMaster and you want smooth claims coordination.
- Commercial property managers in the Treasure Valley who need 24/7 emergency water and mold response with pre-loss planning.
- Situations where mold appeared after a pipe burst or flood and you need the water damage and mold handled together under one scope of work.
About this company
ServiceMaster Cleaning & Restoration Services in Meridian is a ServiceMaster Restore franchise serving Ada and Canyon County. They operate out of 2103 E Lanark St in Meridian under owner Lawrence Butterfield, with Erin Eccles as general manager, Travis Edelen managing water mitigation, and David Tiber handling reconstruction. The franchise has been restoring homes and businesses across the Treasure Valley for over 18 years.
Mold work here runs through the broader restoration pipeline. They test for mold, identify moisture sources, remediate the growth, and handle the rebuild afterward. Their website describes using moisture detection equipment and anti-microbial solutions during water damage jobs. They also handle fire and smoke damage, storm recovery, odor removal, carpet cleaning, and pre-loss planning for commercial clients. Nothing about their mold-specific approach stands out from other ServiceMaster locations.
As a ServiceMaster franchise, they carry the brand's national infrastructure: IICRC ties, insurance CE courses for agents, and a corporate support network. The local operation has built relationships with Treasure Valley insurance agents, and multiple reviewers mention being referred by their insurance company. Butterfield's team covers Meridian, Boise, Eagle, Nampa, Kuna, Garden City, and Caldwell.
57 reviews at 4.8 stars with no complaints in the last 18 months is a strong record. For a franchise operation handling water, fire, and mold across a multi-city area, that consistency stands out.
Services
Service area
Headquartered at 2103 E Lanark St in Meridian, Idaho. Serves Meridian, Boise, Eagle, Nampa, Kuna, Garden City, and Caldwell across Ada and Canyon counties in southwest Idaho.
Review consensus
Fast response time is the most consistent theme. Brian Tyler had 1.5 feet of basement water pumped out within hours on a Saturday. Aaron Flake got a Friday-night response within an hour. Jesse McOmber's Christmas Day flood got a full 10-day dry-out. Reviewers repeatedly mention clear communication from the office and field crews. David gets named for keeping customers informed on timelines. Dallas earned praise for overseeing a complex water damage evaluation and restoration. Troy Hooper gets called out for genuinely caring about customers during loss events. Armando drew specific thanks for empathy. Joe handled crawl space work with quality materials. A local contractor (Mitch Butt) praised Chris, Lori, Erin, and David by name for fair equipment rental pricing and always being available to answer questions.
0 found across 57 total reviews at 4.8★. No complaints to report. The company has zero negative reviews in the last 18 months across 57 total reviews at 4.8 stars.
The absence of recent complaints is notable for a restoration franchise handling emergency work across multiple cities. Several reviewers specifically mention insurance referrals as how they found the company, which suggests the franchise maintains strong carrier relationships that pre-filter customers toward covered work. This likely reduces billing disputes, a common source of complaints at restoration companies. The review volume is modest at 57 over roughly 9 years, so the sample is small.
David (manager — praised for communication and timeline updates by multiple reviewers). Dallas (oversaw water damage evaluation and restoration — highly praised). Troy Hooper (team member — praised for caring about customers during loss). Armando (team member — praised for empathy and kindness). Joesph (crew lead — praised for keeping customers informed). Joe (technician — praised for crawl space work quality). Walter (team lead — handled Christmas Day flood). Andrew (technician — praised for detail and availability). Bill (technician — praised for flood response and insurance coordination). Don (electrician partner — praised for knowledge). Chris, Lori, Erin (office/support staff — praised by a contractor for availability and fair pricing).
This franchise has a clean recent record and strong insurance relationships. Ask for David or Dallas if your job involves water damage leading to mold. Since they test and remediate, bring your own independent test results or ask them to explain how they separate the assessment from the sales process.
Keep in mind
- They do both mold testing and mold remediation. That means the same company telling you there is a problem is also selling you the fix. Consider getting an independent mold test before committing to their remediation scope.
- This is a franchise. The national ServiceMaster Restore brand sets standards, but staffing, pricing, and execution depend on this local franchise under Lawrence Butterfield.
- Their primary identity is water damage restoration, not mold. Mold work flows from their water damage pipeline. If you have a standalone mold issue unrelated to water damage, confirm they treat it with the same priority.
- The service area spans from Caldwell to Boise across Ada and Canyon counties. If you are on the edges of that range, confirm response times before an emergency.