Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Boise metro homeowners dealing with water damage that has led to mold growth, where having the same company fix the plumbing source and handle remediation under one call matters.
Best for
- Boise metro homeowners who need mold remediation tied to an active water damage event — burst pipe, sewage backup, or flood — where one company can handle everything from plumbing repair through remediation.
- Commercial property owners needing after-hours emergency response, since this location operates 24/7 year-round.
- Homeowners who want their service company to handle insurance documentation directly, including photos, drying logs, and adjuster coordination.
- Buyers dealing with post-flood mold in basements, a common problem in Meridian's clay-and-volcanic soil where underground water levels shift seasonally.
About this company
Roto-Rooter Plumbing & Water Cleanup operates out of Meridian, Idaho, serving the broader Boise metro area. This is a franchise location — operated as an independent contractor under the national Roto-Rooter brand — managed by Lynn and Liz Mallory. Mold remediation is one piece of a much larger operation that centers on plumbing, drain cleaning, and water damage restoration.
The draw here is the single-company pipeline: Roto-Rooter sends its own plumbers to fix the leak or burst pipe, then its water damage crew handles extraction, drying, and cleanup, and its IICRC-trained technicians handle mold remediation if needed. Most standalone mold companies cannot fix the plumbing source — Roto-Rooter can. The mold page lists HEPA vacuums, air scrubbers, dehumidifiers, and antimicrobial treatments as part of their remediation process.
The Roto-Rooter brand dates to 1935 and this Meridian franchise covers a wide territory: Ada, Canyon, Boise, Elmore, Gem, Owyhee, Payette, and Washington counties in Idaho, plus Malheur County in Oregon and Elko County in Nevada.
4.9 stars across 1,225 Google reviews is exceptional volume for a Boise-area service company. The sheer number of reviews reflects both the brand recognition and the high call volume a 24/7 operation generates.
Services
Service area
Headquartered at 711 N Touchmark Ave in Meridian, Idaho. Serves Ada, Canyon, Boise, Elmore, Gem, Owyhee, Payette, and Washington counties in Idaho, Malheur County in Oregon, and Elko County in Nevada. The core service area is the Boise metro, including Meridian, Nampa, Caldwell, Eagle, Kuna, and Star. The three-state, 10-county claim is unusually broad for a single franchise location.
Review consensus
Vance is the standout — named in at least 10 recent reviews for fast, friendly drain clearing, sewer scoping, and after-hours plumbing work. Mike gets repeated praise for early-morning emergency calls and basement flood response. Josh and Joshua draw compliments for toilet repairs and team-based plumbing jobs. Cole, Bryce, Rick, and Lee each earn individual mentions for efficiency and clear communication. Several reviewers highlight same-day service and willingness to come out on weekends and holidays. Two separate reviews mention Roto-Rooter rescuing baby ducks from storm drains after police referrals — an unusual community goodwill signal.
5 found across 1225 total reviews at 4.9★. Gary Raney (Local Guide, 24 reviews) called about a septic line clog, asked three times about minimum charges, was told there was none, then got billed $369. The owner response did not dispute the pricing conversation — instead said septic pricing is hard to quote over the phone. Darrell Ralls reported broken sprinkler lines that were not replaced; the owner could not find him in their records. Three other 1-star reviews (Shady6, Emmy Larson, Tiffany Jones) had no text, and the owner responded to two saying they could not find the reviewer in their system.
Pricing transparency is the thread connecting negative and middling reviews alike. The 3-star reviews tell the same story from a softer angle: linda st clair praised Mike's work but called it expensive, and Jeanie Cronrath loved the fast service but questioned $261 for 15 minutes of work. Multiple 4-star reviews echo the same sentiment — great technicians, high prices. The owner responses to pricing complaints are personalized but do not offer specific pricing policies or remedies, suggesting this is a structural issue with how quotes are communicated rather than a rogue technician problem. The owner's pattern of responding to no-text 1-star reviews with 'we cannot find you in our system' appears on three of five 1-star reviews, which weakens those complaints as evidence of real service failures.
Vance (plumbing/drain technician — praised repeatedly for speed, professionalism, and after-hours availability). Mike/Michael (plumbing/water cleanup technician — praised for early-morning emergency response, knowledge, and efficiency; linda st clair's 3-star noted pricing concern despite praising his work). Josh/Joshua (plumbing technician — praised for toilet repairs and team jobs; fred Mac's 4-star noted high service charges). Cole (plumbing technician — praised for water line repair). Bryce (plumbing technician — praised for professionalism). Rick (plumbing technician — praised for sink repair and knowledge). Lee (technician — praised for thorough explanations). Conner (technician — praised for on-time arrival and budget adherence). Rich (technician — praised for friendliness and knowledge). Justin and Bryan (technicians — praised for rescuing baby ducks from storm drain). Ponciano, Austin, Noah, Jacob (water damage team — praised for 11 PM emergency response). James (technician — praised). Kevin (septic pumping — praised for conscientiousness). Nicolos (plumbing — praised for fixing a leak on the spot). John (technician — praised for difficult irrigation pipe work). Blake (plumbing — praised for water heater replacement). Greg (technician — praised for water softener repair).
Roto-Rooter Meridian delivers fast, reliable service with a deep bench of well-reviewed technicians — Vance, Mike, and Josh stand out. Ask for a written estimate before any work starts, because the most credible complaints center on unexpected bills. If your mold problem stems from a plumbing failure or water event, the one-company approach saves coordination hassle.
Keep in mind
- Pricing surprises are the most consistent complaint. Multiple reviewers describe feeling blindsided by costs — a $369 minimum charge for a quick septic line clearing, $261 for a 15-minute toilet unclog. Ask for a written estimate before work begins.
- Mold remediation is a secondary service here, not the core business. Roto-Rooter is primarily a plumbing and water damage company. If you need standalone mold work unrelated to water damage, a dedicated mold company may be a better fit.
- This is a franchise, not a corporate-owned location. Service quality, pricing, and available services can vary from other Roto-Rooter locations you may have used elsewhere.
- The claimed service area spans 10 counties across three states. Response times to outlying areas like Elko County, Nevada or remote parts of Owyhee County will differ significantly from metro Boise.