Provider profile
Paul Davis Restoration of Idaho - Boise Office
Provider snapshot
What this listing says
Boise-area homeowners dealing with water, fire, or mold damage who want a single company to handle insurance claims, cleanup, and full reconstruction under one roof.
Best for
- Boise, Meridian, or Nampa homeowners who need water damage cleanup and full restoration handled by the same company.
- Homeowners after a house fire who want content salvage (documents, photos, electronics) coordinated alongside structural restoration.
- Property owners who want their restoration company to manage the insurance claims process directly rather than handling it themselves.
- Commercial property managers in the Treasure Valley who need a single vendor for emergency response and large-loss restoration.
- Buyers who value a named project manager they can reach directly throughout a weeks-long restoration.
About this company
Paul Davis Restoration of Idaho operates out of Meridian and serves the broader Boise metro as a full-service restoration franchise. They handle the entire arc from emergency water extraction and mold remediation through reconstruction and remodeling, and they manage insurance claims in-house from start to finish.
The franchise claims a 24/7 emergency response with a 90-minute on-site arrival window. Their website lists IICRC-certified technicians and equipment including moisture meters, infrared cameras, industrial air movers, dehumidifiers, ozone machines, and hydroxyl generators. They also do content restoration — salvaging documents, photos, and electronics after fire or water events. Neil Bishop, one of their team members, has shown up to fire scenes with his own air scrubber to help before formal engagement, according to multiple reviewers.
Paul Davis is a national franchise founded in 1966 with over 300 independently owned locations across the U.S. and Canada. This Boise-area office lists 37 service cities across southwestern Idaho, from urban centers like Boise, Nampa, and Caldwell to rural communities like Corral, Fairfield, and King Hill.
At 4.6 stars across 249 Google reviews, the rating is solid but not exceptional. The volume and consistency of praise — particularly for named project managers — suggests a well-run local operation within the franchise model.
Services
Service area
Headquartered in Meridian, Idaho at 200 N Baltic Pl. They list 37 service cities across southwestern Idaho, including Boise, Nampa, Caldwell, Eagle, Star, Kuna, Garden City, Mountain Home, Emmett, Payette, and Fruitland. The area extends to rural communities like Corral, Fairfield, Hill City, and King Hill — some of which are well over an hour from Meridian.
Review consensus
Ryan Price dominates the positive reviews. Reviewers call out his communication, follow-through, and willingness to navigate insurance complications. One reviewer hired Paul Davis specifically because Ryan picked up a job that four other companies left unfinished. Neil Bishop earns praise for fire recovery work — multiple reviewers describe him advocating for their belongings and showing up with equipment proactively. Jose Duran gets strong marks for responsiveness and clear explanations on demolition and water damage jobs. Tammy Meppen is noted for keeping customers informed during restoration. Chris and Anthony receive individual praise for quality workmanship.
3 found across 249 total reviews at 4.6★. Tyler Anderson (November 2025) says Paul Davis took a fire restoration contract, then fired the team assigned to his house and went months without updates or communication to him or his insurance adjuster. The owner (Blake Hansen) responded with an apology and direct contact information but did not dispute the timeline. Brian White (June 2025), a Local Guide with 9 reviews, describes a split between cleanup and restoration where neither project manager communicated with the other or provided updates — and says Ryan never called back to discuss repair work on a smaller job. He lowered his rating from 2 stars to 1 after receiving five calls, a text, and an email only after posting the review. The owner response acknowledged the communication breakdown. Connie (July 2025) left a blank 1-star review; the owner responded that they have no record of providing services under that name.
The two substantive complaints share the same root cause: communication failures between internal teams or between office and field. In both cases the work quality itself was not criticized — the breakdown was in project management handoffs. The owner responds to 100% of negative reviews with personalized replies that engage with specifics and provide direct contact information (Blake Hansen's email and phone), which is a stronger signal than template deflection. The franchise structure — separate crews for mitigation and restoration — may be structural rather than incidental to these communication gaps.
Ryan Price (project manager — overwhelmingly positive, named in 15+ reviews for communication and follow-through). Neil Bishop (content/fire recovery — positive, praised for advocacy and proactive help). Jose Duran (project manager, demolition — positive, noted for responsiveness and clear explanations). Tammy Meppen (restoration coordinator — positive, praised for keeping customers informed). Chris (contractor — positive, quality workmanship). Anthony (worker — positive). Blaze (team member — positive). Ty (team member — positive). Alex (team member — positive). Blake Hansen (owner/management — responds to all negative reviews with personalized engagement).
Ask for Ryan Price if your project involves restoration or reconstruction — the review record on his name is unusually strong for a franchise operation. For fire recovery and content salvage, Neil Bishop draws consistent praise. Watch for the handoff between the mitigation crew and the restoration crew: that transition is where this company's communication has broken down in the past, so pin down a single point of contact before work begins.
Keep in mind
- They do both mold testing and mold remediation. That creates a financial incentive to find problems they then get paid to fix. Consider getting an independent mold inspection before committing to their remediation services.
- The cleanup team and the restoration team use separate project managers. Multiple reviewers — including one detailed 1-star review — describe a communication gap between these two sides. Ask upfront who your single point of contact will be for the entire project.
- Their service area spans 37 cities across a wide swath of southwestern Idaho, including remote towns over an hour from Meridian. If you are outside the core Boise-Nampa-Meridian metro, confirm response times and whether subcontractors will handle your job.
- This is a franchise operation. Staff, ownership, and processes can differ from other Paul Davis locations. Reviews reflect this specific Boise-area office only.
- Their FAQ mentions free estimates are offered "when there's a strong opportunity to move forward with the work." Clarify whether your estimate is truly no-obligation before scheduling.