Provider profile
Restoration North
Provider snapshot
What this listing says
McCall and Tamarack homeowners dealing with water damage or mold after Idaho's harsh winters, especially if you need someone who handles insurance claims directly.
Best for
- McCall, Tamarack, and Valley County homeowners who need water damage or mold cleanup with full reconstruction handled by one company.
- Vacation rental owners and property managers who need fast emergency response, including weekends and holidays in a remote mountain area.
- Homeowners who want their restoration company to handle the insurance claim process from start to finish.
- Commercial properties or restaurants needing deep cleaning, tile and grout work, or air duct cleaning alongside restoration services.
About this company
Restoration North is a privately owned restoration company based in McCall, Idaho, founded by Sam Fernandez. Mold remediation is one piece of a broader operation that centers on water damage, fire and smoke restoration, trauma cleanup, asbestos removal, and full reconstruction. They handle both residential and commercial properties, and run a "Private Client Group" for high-profile clients who need discretion.
What stands out here is the end-to-end scope. They do not just dry out your house and leave. They remove damaged materials, rebuild walls and ceilings, clean carpets and air ducts, and work directly with your insurance company on the claim. Multiple reviewers specifically credit Sam Fernandez for navigating insurance paperwork and securing full coverage. Their mold page recommends hiring a third-party for air quality testing before remediation, which is a good sign, though they also list mold inspection as a service they perform themselves. All technicians carry IICRC certification, and the company holds a BBB A+ rating.
Sam Fernandez founded the company and remains the CEO. The team has grown to include several field staff mentioned by name in reviews: Leslie, Adrian, Kique, Gabe, Danny, Clint, and Ty Butler. The company operates out of 600 River St in McCall and answers phones 24/7.
4.9 stars across 119 Google reviews is unusually strong. Only 2 reviews in the last 18 months fall below 4 stars, and both involve the owner responding that he cannot find the reviewer in company records. The volume of repeat customers and real estate referrals suggests a company with deep roots in a small mountain community.
Services
Service area
Restoration North is headquartered in McCall, Idaho. Reviews confirm work in the McCall and Tamarack areas within Valley County. The company's small-town presence and single office suggest service is concentrated in the McCall corridor, though they may travel for larger projects in surrounding Valley County communities.
Review consensus
Sam Fernandez is the most frequently named person across the full review history. Reviewers credit him with fast response times, clear communication, and skill at navigating insurance claims. One reviewer described a nine-week ice dam restoration where Sam managed the entire insurance process and ensured full coverage. Leslie draws strong praise for water damage cleanup, organization, and follow-through, with multiple reviewers calling her out by name. Kique receives a wave of recent praise for water damage work, with reviewers highlighting his respectfulness and clear explanations. Adrian is consistently praised for carpet cleaning results. Gabe is noted for detailed inspections and determination. Ty Butler is credited with handling insurance paperwork and full project management. Clint was praised for after-hours responsiveness. The company's willingness to show up on weekends, holidays, and in the middle of the night comes up repeatedly.
2 found across 119 total reviews at 4.9★. Two complaints surfaced in the last 18 months, both at 1 star. James Griffith left a textless 1-star review in March 2026. The owner responded that no matching project or communication exists in their records and suggested the reviewer may have confused them with a similarly named company in the Valley County or Boise area. Tom Shreve reported in May 2025 that an associate said she would follow up and never did. The owner initially asked for contact details, then updated to say no record of the call exists. Shreve responded insisting it was the right company. Neither complaint describes a completed project that went wrong, but the Shreve review points to a possible gap in phone intake follow-up.
Both negative reviews involve the owner stating the reviewer cannot be found in company records. The owner responses are personalized and detailed rather than templated, and the 100% response rate on negatives shows active reputation management. The December 2025 cluster of 30+ reviews from mostly single-review or low-review-count accounts naming specific staff (Adrian, Kique, Leslie, Gabe) is unusual. The praise is specific and consistent, naming real processes, but the volume and timing stand out.
Sam Fernandez (CEO and founder -- consistently praised for insurance navigation, communication, and fast response). Ty Butler (project manager -- praised for handling insurance and full restoration). Leslie (field staff -- praised for water damage cleanup, organization, mold help, and trauma cleanup). Adrian (carpet and cleaning technician -- praised for detail and results). Kique (water damage technician -- praised for respectfulness and clear process explanations). Gabe (inspector/field staff -- praised for detailed inspections and determination). Clint (field staff -- praised for after-hours responsiveness). Danny (inspector -- praised for detailed home inspections). Gabriel (field staff -- praised for being attentive). Mandy (office/operations -- mentioned as reliable and helpful in referral context).
If you need mold remediation in the McCall area, ask Restoration North whether they will use an independent third party for testing or do it themselves. The company's real strength is handling the full disaster-to-rebuild cycle, including insurance, so you get the most value when mold work is part of a larger water damage situation. Ask for Sam directly if your project involves an insurance claim.
Keep in mind
- Restoration North does both mold inspection and mold remediation. Their website recommends third-party air quality testing, but they also offer inspection services. Ask upfront whether they will use an independent tester or do the assessment themselves, since the company that finds mold should not be the same one billing to remove it.
- This is a restoration company first, not a mold specialist. Mold work is one of many services. If your situation is mold-only with no water damage, confirm they will dedicate mold-focused technicians rather than treating it as a side job.
- McCall is a small mountain town. During peak winter emergencies with ice dams and frozen pipes, response times may stretch even for a 24/7 operation.
- Several positive reviews come from single-review accounts posted in a short timeframe in December 2025. The praise is consistent and names specific staff, but the clustering is worth noting.