Provider profile
Disaster Response
Provider snapshot
What this listing says
McCall and central Idaho homeowners dealing with water or mold damage who want a single company to handle mitigation through reconstruction, with direct insurance coordination from eight regional offices.
Best for
- McCall, Donnelly, and Valley County homeowners who need mold remediation tied to water damage or ice dam intrusion and want one company from mitigation through rebuild.
- Property owners who want their damaged belongings cleaned and restored at a dedicated contents facility rather than discarded.
- Commercial property managers and institutions needing large-loss restoration with insurance coordination across multiple Idaho and Washington locations.
- Vacation cabin owners in central Idaho who live hours away and need a company that can take over the full scope of a disaster remotely.
- Homeowners who need to pay out of pocket and want financing options for remediation work.
About this company
Disaster Response is a multi-office restoration company headquartered on Highway 55 in McCall, Idaho. They handle water damage, fire damage, mold remediation, ice and snow damage, biohazard cleanup, and full reconstruction. Mold is one service line within a much broader restoration operation -- their Google category is "Water damage restoration service," and most of their reviews describe water and fire jobs rather than mold-specific work.
What stands out is scale and infrastructure. They run a dedicated contents restoration facility where they clean and restore personal belongings damaged by water or mold. Their mold page describes HEPA vacuuming, antimicrobial treatments, dehumidification, and coordination with independent indoor environmental professionals for post-remediation air quality verification. They follow EPA-recommended remediation processes and reference the IICRC SR500 standard. They also offer financing for out-of-pocket work.
The company was founded in McCall in 2011 and remains Idaho-owned. They expanded to Fruitland in 2015, Clarkston (WA) in 2016, Boise in 2018, Post Falls in 2022, Pullman (WA) in 2024, and Spokane (WA) in 2025. They formed a national catastrophe response team in 2021 -- reviewers confirm the company traveled to Texas after winter storms and to Florida after Hurricane Ian. They now have eight offices across Idaho and Washington.
4.8 stars across 160 Google reviews is a strong number for a restoration company, especially one operating across this many locations. Not a single review at 3 stars or below has appeared in the last 18 months. The review volume skews toward water damage and fire jobs, with only a handful specifically mentioning mold work.
Services
Service area
Headquartered in McCall, Idaho with seven additional offices: Boise, Fruitland, Post Falls, and Sandpoint in Idaho; Clarkston, Pullman, and Spokane in Washington. The website also claims Oregon coverage through the Fruitland office (Ontario, Vale, Baker City, OR). Each branch lists surrounding cities and counties it serves. The three-state claim is broad for eight offices spread across rural and mid-size markets.
Review consensus
Reviewers consistently name specific staff and praise their responsiveness. Rem Fox in McCall drew praise for flood mitigation and communication. Brad earned mentions for his patience on a long-running project and prompt follow-up. Chaase handled multiple projects from insurance navigation through completion. Shane Rudd and Dustin Howard are named together for fast, overnight mitigation work. Jason Finley managed a complex crawl space job involving multiple crew members. James made a free return visit to check a sump pump in Donnelly. Jeremy handled a July 4th sewage backup within hours. Across the board, reviewers highlight same-day or next-day response, clear communication during the process, and willingness to work directly with insurance companies.
0 found across 160 total reviews at 4.8★. No 1-star reviews have appeared in the last 18 months across 160 total reviews at 4.8 stars. The absence of recent negatives means there are no current complaint patterns to report.
The review profile is unusual for a restoration company with eight locations and 15 years of operation: zero negatives in the last 18 months. This could reflect genuinely strong operations, or it could reflect a company that actively manages its review profile. There is no way to distinguish from the available data. The reviews that do exist are heavily concentrated on water damage work, with only a few mentioning mold-specific jobs (Shane Rudd on a mold remediation, Jim Havens on a black mold situation, Shane Hinson on crawl space mold). Buyers hiring specifically for mold work have less review evidence to draw from.
Rem Fox (mitigation — positive), Brad (reconstruction — positive), Chaase (project management — positive), Shane Rudd (mold remediation, mitigation — positive), Dustin Howard (mitigation — positive), Jason Finley (mitigation manager — positive), James (service tech — positive), Jeremy (sewage cleanup — positive), Colt (cleaning — positive), Toby (mitigation — positive), Michelle (mitigation — positive), Justin (mitigation — positive), Keith (mitigation team lead — positive), Ben (McCall, mold — positive), Tom/Thomas (project manager — positive), Andrew Stillions (mitigation — positive), Robert (reconstruction — positive), Fabian (mitigation — positive), Aaron (mitigation — positive), Megan (office — positive), Rochelle (office — positive), Jen (office — positive), Jenna (office — positive), Brian (finishing — positive), Bryce (finishing — positive), Tyler (mitigation — positive), Mathew (mitigation — positive), Matt (repairs — positive), Mike (repairs — positive), Tammy (office — positive), Josiah Molina (mitigation — positive), Damian Cuevas (mitigation — positive).
If you are in McCall or central Idaho and need mold remediation tied to a water event, Disaster Response has the infrastructure and staff depth to handle it. Ask for Rem Fox or Shane Rudd by name. Since they do both testing and remediation, get an independent mold test before committing to their remediation scope -- or at minimum, ask them to use a third-party inspector for the initial assessment.
Keep in mind
- Disaster Response does both mold testing and mold remediation. That means the same company diagnosing your mold problem also profits from fixing it. Ask whether they will accept a third-party test or recommend an independent inspector.
- Mold is a small fraction of what they do. Most of their reviews and services focus on water damage, fire damage, and storm restoration. If you need a mold-only specialist, this is a generalist restoration company.
- They claim service areas across Idaho, Washington, and Oregon from eight offices. Response times will vary significantly depending on how far you are from an actual branch location.
- Their mold page mentions coordination with independent indoor environmental professionals for post-remediation testing, but the website also lists in-house mold testing and inspection as a service. Clarify upfront who will do your testing.
- Reconstruction timelines can extend well beyond the initial estimate. One reviewer noted a project that started as a door replacement in 2022 took over a year to finish.