Provider profile
SERVPRO of Idaho Falls
Provider snapshot
What this listing says
Idaho Falls homeowners dealing with water damage that has led to mold growth, where you need one company to handle demolition, drying, remediation, and reconstruction under a single insurance claim.
Best for
- Idaho Falls and Ammon homeowners who discover mold after a water leak and want demolition, drying, remediation, and rebuild handled by one company.
- Property managers with multi-unit water events who need a crew that can mobilize fast and coordinate insurance documentation across units.
- Homeowners who need asbestos testing before mold remediation work begins, since they hold an asbestos inspector designation.
- Buyers who want duct cleaning done alongside mold remediation to address airborne contamination in the HVAC system.
- Commercial properties needing mold remediation with minimal downtime -- they advertise 24/7 emergency response for businesses.
About this company
SERVPRO of Idaho Falls is a restoration franchise in Idaho Falls owned by Skylar and Tamara Price, a veteran-owned operation that has run this location for over 10 years. Mold remediation is one piece of a broader restoration menu that includes water damage, fire damage, storm damage, sewage cleanup, asbestos inspection, and full reconstruction. They handle both residential and commercial work and describe themselves as serving Southeast Idaho.
What stands out here is the end-to-end scope. They do mold inspection, containment, air filtration with air scrubbers and HEPA vacuums, antimicrobial treatment, material removal, and then reconstruction -- drywall, flooring, painting -- all in-house or through their own subcontractors. They also do duct cleaning, which matters for mold because contaminated HVAC systems reintroduce problems after remediation. The website describes containment procedures and antifungal treatments. They hold IICRC credentials in mold remediation, water damage restoration, fire and smoke restoration, and applied structural drying. They are also an EPA Lead-Safe firm and hold a Certified Asbestos Inspector designation.
The franchise has operated in Idaho Falls for over 15 years and also operates as SERVPRO of Rexburg/Rigby. They run 24/7 emergency service and work directly with insurance companies on claims documentation.
At 4.7 stars across 161 Google reviews, the rating is strong. The volume of detailed positive reviews -- many naming specific crew members and describing multi-week projects -- suggests genuine customer engagement rather than review solicitation.
Services
Service area
Headquartered at 2525 Boge Ave in Idaho Falls, Idaho. The website lists Idaho Falls, Ammon, Iona, and Ucon as service areas. They also operate as SERVPRO of Rexburg/Rigby, suggesting coverage extends north into Jefferson and Madison counties. One reviewer described the crew traveling to Brown Deer, Wisconsin for storm relief, but that was a temporary deployment, not regular service territory.
Review consensus
Reviewers consistently name specific crew members and praise their communication. Justin Walton stands out as a project manager who keeps customers informed at every step -- at least eight reviews in the last 18 months mention him by name. Adrian draws praise for fast emergency response and basement flood work. Sarah gets repeated mentions for duct cleaning and demolition work. Sean, Tevo (TiVo), and Dakota are praised as a field crew for their speed and friendliness. Carlos is recognized for investigation and team leadership on water and mold jobs. McKenzie gets called out for office responsiveness and follow-through. Multiple reviewers note the team explains each step of the process as they work, which is unusual for this trade. Several reviews describe the handoff between demolition crews and reconstruction crews as seamless.
3 found across 161 total reviews at 4.7★. TJ Thorn (55 reviews, Local Guide) described a kitchen restoration that stalled for 4+ months. The subcontractor placed a lien on the house to get paid by SERVPRO. When cabinets finally arrived, they were unfinished Home Depot stock to replace custom-made originals, while insurance was billed for custom cabinets. The owner responded to the initial complaint saying a reconstruction manager had visited, but the review was updated twice with worsening details. Jennifer Clements described months of waiting for a job to finish, with poor communication. Esai padilla reported no communication and delays over a year, though the owner response said they could not find a matching service record. Milthon Troconis described a negative experience, but the owner response also could not locate them in records -- this reads more like an employee complaint than a customer one.
The complaints cluster around reconstruction -- the phase after demolition and drying where the house gets put back together. The demolition and drying crews (Adrian, Sean, Tevo, Sarah) draw near-universal praise. The reconstruction side, which involves subcontractors and material procurement, is where communication breaks down and timelines slip. This is a common pattern in restoration franchises: the emergency response team is strong, but the rebuild phase operates more like a general contractor and carries different risks. The owner responds to 100% of negative reviews, but the responses lean toward templated language ('please contact our office') rather than engaging with specifics.
Justin Walton (project manager/reconstruction -- positive). Adrian (field technician/crew lead -- positive). Sarah (demolition/duct cleaning technician -- positive). Sean/Shawn (field technician -- positive). Tevo/TiVo (field technician -- positive). Dakota (field technician -- positive). Carlos (investigation/team lead -- positive). McKenzie (office staff -- positive). Jared (estimator/evaluator -- positive). Bridget (technician -- positive). Eddy/Edwardo (technician -- positive). Jordan (remediation -- positive). Steven (subcontractor, Sweet Home Repair -- positive). Scott Carter (reconstruction -- positive in Doreen Leonard's 3-star, credited with finishing delayed work). Cassandra Nix (office staff -- positive). Sonny Ballard (finishing work -- positive). Vincent (assessment/evaluation -- positive). Skylar (owner/direction -- positive). Britten Hafen (technician -- positive). Cassie (project management -- positive).
The demolition and drying side of this operation is strong -- fast response, named crews who communicate well, and consistent praise across dozens of reviews. The risk is reconstruction. If your mold job requires rebuild work (drywall, flooring, cabinets), pin down materials, timelines, and a single point of contact in writing before work starts. Ask for Justin or Scott Carter on reconstruction projects -- both draw positive mentions by name.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest -- the same company that tells you there is a problem profits from fixing it. Ask for a copy of any inspection report and consider getting an independent test.
- Reconstruction timelines have been a sore point. Two recent reviewers (TJ Thorn and Doreen Leonard) described projects dragging 4+ months past expected completion, with poor communication during the delays. If your job involves reconstruction, get a written timeline with milestones.
- They are a national franchise. The local owners (Skylar and Tamara Price) run the operation, but corporate branding means the website text is largely templated. The actual crew quality depends on the local team.
- TJ Thorn's review describes receiving unfinished Home Depot cabinets as replacements for custom cabinets, with insurance billed for custom work. If your project involves material replacement, confirm exact materials before work begins.
- Two of the five recent negative reviews (esai padilla, Milthon Troconis) could not be located in SERVPRO's records according to owner responses. This is worth noting but not conclusive -- it could indicate former employees or name mismatches.