Provider profile
Paul Davis Restoration of Idaho - Idaho Falls Office
Provider snapshot
What this listing says
Idaho Falls homeowners who need mold found during water damage handled under one roof, with insurance claims managed in-house and 24/7 emergency dispatch from a franchise with 25+ years in the region.
Best for
- Idaho Falls and eastern Idaho homeowners dealing with mold discovered after a water leak, flood, or sewage backup who want one company to handle the full chain from water extraction through mold removal to rebuild.
- Property owners who need insurance claims managed directly, since this office writes estimates and communicates with adjusters in-house rather than sending you to handle paperwork yourself.
- Commercial and industrial facilities that need 24/7 emergency response for water or mold events, with crews experienced in minimizing operational downtime.
- Homeowners in the broader Idaho Falls corridor (Rexburg, Pocatello, Twin Falls, Driggs) who want a large operation with project managers assigned to track the job from start to finish.
- Anyone facing mold alongside other damage types (fire, storm, biohazard) and wanting a single contractor rather than coordinating between specialists.
About this company
Paul Davis Restoration of Idaho operates out of Idaho Falls as a franchise of the national Paul Davis network, founded in 1966. This is a full-service restoration company, not a mold-only outfit. Mold remediation sits alongside water damage, fire and smoke cleanup, storm restoration, biohazard work, and remodeling. They run two offices in Idaho: Idaho Falls (1022 E Lincoln Rd) and Pocatello (6120 S 5th Ave), and claim to cover all of eastern and southern Idaho plus Jackson Hole, Wyoming.
The mold page describes removal of mold from drywall, flooring, caulking, ductwork, plumbing areas, and fabrics. The FAQ page mentions infrared cameras and moisture meters for finding hidden moisture, dehumidifiers, industrial air movers, and antimicrobial treatments to prevent regrowth. They also list ozone machines and hydroxyl generators for odor removal. The website states IICRC-certified water restoration specialists handle containment and disinfection. Because mold work here follows water damage jobs, the company treats the full chain: extract water, dry the structure, find mold, remove it, and rebuild.
As a family-owned franchise, this Idaho Falls office is independently operated within the Paul Davis system. The national brand introduced line-item pricing, computerized estimating, and a performance warranty to insurance carriers. Locally, multiple reviews confirm the office handles insurance paperwork from start to finish.
4.8 stars across 435 Google reviews is strong volume for Idaho Falls. Most of those reviews describe water damage restoration, not standalone mold work. Only a handful mention mold specifically, which reflects the company's identity as a restoration-first operation where mold is one service among many.
Services
Service area
Headquartered in Idaho Falls, ID with a second office in Pocatello, ID. The website lists 90+ cities across eastern and southern Idaho, from Twin Falls and Sun Valley in the west to Driggs and Victor near the Wyoming border, plus Rexburg, Blackfoot, Pocatello, Preston, and Montpelier. They also list Jackson Hole and Teton Village, Wyoming. That is an enormous claimed territory for two offices.
Review consensus
Nathan Prince appears in more reviews than any other employee, consistently praised for communication, coordination with insurance adjusters, and seeing jobs through from demolition to final walkthrough. Paul Bezzant draws similar praise as a project manager, with two reviewers specifically mentioning his mold and water damage work (one describing mold behind a water heater, another praising his quoting process). Mike and Mike Davis get called out for staying calm under pressure and fighting insurance companies on behalf of homeowners. Jovita earned praise for fast, knowledgeable commercial response. Tara was noted for contents sorting during a stressful packout. Troy, Spencer, and Zach received a joint callout for responsive communication and drywall/painting quality. Multiple reviewers highlight same-day or next-day emergency response, with several describing crews arriving on weekends and holidays.
3 found across 435 total reviews at 4.8★. (3 found across 435 total reviews at 4.8 stars) Brittany Slavik reported her kitchen was torn apart and left unfinished for over a month, with charges submitted to insurance for work not completed. The owner response acknowledged the concerns and directed her to Blake Hansen. Shon Davies described HVAC ducting disconnected during restoration and left on the crawlspace floor for two months with no follow-up. He later updated his review: Paul Davis fixed the ducting after the review posted, and he attributed the issue to the individual technician rather than the company. Michael Pay posted mid-project, calling the drywall work subpar and saying the worker was nice but not delivering quality results. The owner response offered to review the work directly. One 3-star review from Keena Holland described feeling rushed: the crew found one bathroom problem but skipped testing a second area she flagged, which turned out to be leaking. The oversight cost her an extra $300 for a return plumber visit. She noted the actual repair work was good but the initial assessment was hasty.
The negative reviews share a thread: the initial emergency response and demolition phase goes well, but follow-through on reconstruction and detail work breaks down. Two of three 1-star reviews describe jobs started competently that then stalled or were left incomplete. The 3-star review echoes this with a rushed assessment leading to a missed problem. Owner responses are personalized and reference specific contacts (Blake Hansen in one case), which suggests active reputation management rather than template replies. The company responded to 100% of recent negatives.
Nathan Prince (project manager — praised repeatedly for communication, insurance coordination, and project follow-through). Paul Bezzant (project manager — praised for mold remediation explanations and water damage quoting). Mike/Mike Davis (praised for calm demeanor and fighting for customers with insurance). Josh (praised for long-term relationship and consistent results). Troy (praised for responsiveness and communication). Spencer (praised for communication). Zach (praised for drywall and painting quality). Emily (praised as great to work with). Tara (praised for contents packout support). Brittney (praised for flooring work). Jovita (praised for commercial responsiveness and knowledge). Dominic (praised for kindness and speed on sewage cleanup). Jess (praised alongside Nathan for water damage work). Garret (praised for mold remediation crew work). Brandon (praised for mold remediation crew work). Blake Hansen (named in owner response as point of contact for escalated complaints).
Ask for Nathan Prince or Paul Bezzant as your project manager. The reviews make clear this company does strong emergency work and navigates insurance well, but the reconstruction phase is where things can slip. Get a written scope and timeline before demolition starts, and confirm in writing when each phase will finish. If you are hiring them for mold specifically, bring your own independent test results so you are not relying solely on their assessment of what needs remediation.
Keep in mind
- Paul Davis does both mold testing and mold remediation. That creates a conflict of interest: the same company that tells you whether you have a mold problem also profits from fixing it. Consider getting an independent mold inspection before committing to their remediation scope.
- This is a restoration company first. Mold remediation is one line item in a much larger operation. If you need a mold-only specialist who handles nothing but mold day in and day out, this may not be the tightest fit.
- The service area claim covers nearly all of Idaho and parts of Wyoming. For cities far from Idaho Falls or Pocatello, response times and technician familiarity with your area may differ from what the website suggests.
- Recent negative reviews describe jobs left unfinished for weeks and return visits caused by rushed initial diagnostics. One reviewer reported her kitchen was torn apart and left incomplete for over a month. Get a written timeline and hold them to it.
- The FAQ page states free inspections are available but adds that if the customer is "just fishing for the cheapest option," they may charge an estimate fee. Ask upfront whether your visit will be free or billed.