Provider profile
Idaho Fire & Flood Restoration
Provider snapshot
What this listing says
Idaho Falls, Pocatello, and Boise-area homeowners dealing with water damage or mold who want a multi-branch restoration company with insurance claims assistance and financing options.
Best for
- Homeowners in Idaho Falls, Pocatello, or Boise dealing with water damage who want a company that will also handle their insurance claim paperwork.
- Anyone needing mold remediation tied to a water event — they can handle the water mitigation, mold cleanup, and reconstruction under one contract.
- Buyers who want a single company to manage the entire restoration process from emergency response through rebuild, rather than coordinating multiple contractors.
- Southeast Idaho residents who need after-hours emergency response — they staff a live operator around the clock.
About this company
Idaho Fire & Flood Restoration is a multi-location restoration company headquartered in Idaho Falls, with branches in Chubbuck, Pocatello, Garden City, and Caldwell. Their primary identity is disaster restoration — water, fire, and storm damage — with mold remediation as one service line among many. They handle insurance claims on the customer's behalf and offer financing.
What stands out is the geographic reach. Five offices across southern Idaho means they can promise 1-hour response times in their core areas and 1-3 hours in surrounding zones. They use Xactimate for insurance estimates, which signals familiarity with the claims process. Their mold page mentions inspection, remediation, and odor removal but doesn't detail specific equipment or isolation methods. They hold IICRC certification and are a Contractor Connection network member.
The company serves both the Boise metro and the southeastern Idaho corridor — a span of roughly 280 miles. That's a large footprint, but having physical offices in both regions makes the claim more credible than a single-location company listing the same service area.
At 4.8 stars across 93 Google reviews with zero negative reviews in the last 18 months, this is a strong track record. The volume isn't massive, but the consistency is notable — nearly every review is 5 stars, and multiple reviewers mention specific employees by name.
Services
Service area
Headquartered in Idaho Falls, Idaho, with branch offices in Chubbuck, Pocatello, Garden City (Boise metro), and Caldwell. They list service areas across 15 counties including Ada, Bannock, Bingham, Bonneville, Canyon, and others spanning much of southern Idaho. Specific cities served include Boise, Meridian, Nampa, Eagle, Kuna, Star, Caldwell, Pocatello, Chubbuck, and Idaho Falls.
Review consensus
Bret M. (also spelled Brett) is mentioned in more reviews than any other employee — at least 20 separate reviews call him out for responsiveness, clear communication, and willingness to advocate with insurance companies. Rowan McHugh appears in several reviews for his fieldwork knowledge and water damage skills. Tavo gets repeated praise for reconstruction quality and timeliness. Brian B. is highlighted by multiple reviewers for being reliable and helpful. Hayden is praised for explaining the process clearly and following through. Reviewers consistently mention fast response times, politeness of field crews, and the company's willingness to show up on weekends and holidays.
0 found across 93 total reviews at 4.8★. No 1-star reviews were found in the last 18 months. With 93 total reviews at 4.8 stars, there are no recent complaints to analyze.
A cluster of reviews from September 2024 specifically mention Brian and Bret — several of these come from single-review accounts, which could indicate a review solicitation push during that period. The reviews are detailed enough to appear genuine, but the timing concentration is worth noting.
Bret M./Bret McGhie/Brett M. (sales/project management — overwhelmingly positive, praised for communication, insurance advocacy, and responsiveness). Rowan McHugh/Rowen MC (field technician — positive, praised for water damage knowledge and skill). Tavo/Tavos (reconstruction — positive, praised for quality work and timeliness). Brian/Brian B. (representative — positive, praised for reliability and helpfulness). Hayden/Haydn (project coordinator — positive, praised for clear explanations and follow-through). Jesse/Jesse B./Jessie (field crew — positive, praised for emergency response work). Thomas (field crew — positive, praised for quality work). Aaron (field crew — positive). Mike (field crew — positive). Joni (office/coordination — positive, praised for kindness and detail orientation). Mac (project manager — positive). Tiera Nash (customer service — positive). Lance (representative — positive). Gavin (field crew — positive). Preston (team lead — positive). Brandon (field crew — positive).
This company's review profile is unusually clean — 4.8 stars with no recent negatives. Bret M. is clearly the standout contact, especially for the Idaho Falls area. If you're hiring them for mold work specifically, ask to see documentation of past mold projects and get an independent test first, since their reviews skew heavily toward water damage and general restoration.
Keep in mind
- They do both mold testing and mold remediation. That means the same company deciding you have a mold problem is the one billing you to fix it. Consider getting an independent mold test before committing to remediation work.
- Mold remediation is not their core focus — it's one offering inside a general restoration company. Their website doesn't describe specific isolation procedures, equipment brands, or post-remediation verification methods.
- Their service area spans from Caldwell to Idaho Falls — roughly 280 miles. Response times will vary depending on which branch covers your area. Confirm which office serves your location before assuming a 1-hour response.
- Most reviews mention water damage and general restoration work. Very few reviews specifically reference mold remediation, so it's hard to gauge customer satisfaction with that particular service.