Provider profile
Bio-One Idaho Falls
Provider snapshot
What this listing says
Idaho Falls homeowners dealing with mold tied to biohazard events like hoarding, sewage backups, or undiscovered deaths, where a single crew can handle both the biological cleanup and the mold that followed.
Best for
- Idaho Falls and eastern Idaho homeowners with mold growth following a biohazard event like a sewage backup or undiscovered death.
- Property managers needing discreet remediation in occupied buildings where the mold source involves sensitive circumstances.
About this company
Bio-One of Idaho Falls is a biohazard and trauma cleanup franchise that also handles mold remediation. Based in Idaho Falls, they sit under the national Bio-One Inc. brand but are locally owned and operated by Michael Morris. Mold work is a secondary service here — their core business is crime scene cleanup, hoarding, decomposition, and other biohazard situations.
What stands out is the overlap between their biohazard work and mold. Their mold remediation page emphasizes mold that grows after biohazard events — hoarding conditions, sewage backups, undiscovered deaths. They use containment to prevent cross-contamination during mold work and address the moisture source, not just the visible growth. They arrive in unmarked vehicles and handle insurance claims directly, which matters if mold is tied to a traumatic event.
Morris holds a business management degree from BYU-Idaho and an MBA from LSU-Shreveport. He has over ten years in management and food manufacturing, which gave him background in sanitary conditions and cleaning standards. The franchise has been operating in eastern Idaho for several years, serving both residential and commercial properties.
Services
Service area
Headquartered in Idaho Falls, Idaho. Serves Bonneville, Madison, Bingham, Bannock, Jefferson, Power, Minidoka, and Twin Falls counties in eastern Idaho, plus cities like Ammon, Blackfoot, Rexburg, Rigby, and Chubbuck. The website also lists several New Mexico counties (Bernalillo, Santa Fe, Sandoval, Valencia, Taos, Torrance, McKinley, Cibola), which is unusual for an Idaho Falls franchise — confirm coverage before booking.
Review consensus
Ty Bitter is the most frequently named technician, praised across multiple reviews for going above and beyond, handling emotionally difficult scenes with kindness, and completing work quickly. Richard Grant noted Ty was knowledgeable about the remediation process and finished in half the expected time. Alyssa 444 said he "went above and beyond" for her grandfather. Whitney Johnson praised both owner Michael Morris for giving honest opinions even when it did not benefit the company, and Ty for hard work. Justin appears in older reviews with consistent praise for same-day response, empathy, and quality work, including attic mold treatment. Joe and Carley are named alongside Ty for drywall work. Multiple reviewers highlight same-day arrival and weekend availability.
1 found across 24 total reviews at 4.8★. Rebecca McKnight hired Bio-One for a sensitive cleanup (likely a death scene) and said they handled the bulk of the work but missed additional matter scattered around the area. She had to clean those spots herself, which she described as traumatic. She also called the service very expensive for what she considered an incomplete job. The owner did not respond to this review.
The owner did not respond to the only recent negative review (0% response rate on negatives). This is notable because the complaint was about incomplete work on a trauma scene — exactly the kind of situation where a response acknowledging the concern would build trust. The company does respond actively to positive reviews on its website, which suggests the gap is selective.
Ty Bitter (field technician — consistently positive across multiple reviews). Justin (technician, prominent in older reviews — positive). Michael Morris (owner — positive, praised for honesty). Joe (technician — positive). Carley (technician — positive).
If your mold problem stems from a biohazard situation, Bio-One can handle both in one engagement. Ask for Ty Bitter if he is available — reviewers consistently single him out. Before booking, request a detailed scope of work that specifies every area they will inspect and clean, given the one complaint about missed spots.
Keep in mind
- Mold remediation is a secondary service for Bio-One. Their primary business is biohazard and trauma cleanup. If your mold problem is a standalone moisture issue with no biohazard component, a dedicated mold company may be a better fit.
- Their service area page lists counties in New Mexico (Bernalillo, Santa Fe, Sandoval, and others) alongside eastern Idaho counties. Ask specifically whether your location falls within the territory this Idaho Falls franchise actually serves.
- The single recent negative review described an incomplete cleanup on a sensitive scene with no owner response. With only 24 total reviews, the sample is small.