Provider profile
Advanced Cleaning & Restoration
Provider snapshot
What this listing says
Idaho Falls homeowners dealing with water damage or mold who want a single company to handle mitigation, remediation, and the full rebuild under one roof.
Best for
- Idaho Falls and eastern Idaho homeowners who need water damage mitigation and a full rebuild handled by one company.
- Homeowners who want to avoid coordinating between a mitigation company and a separate general contractor for the repair phase.
- Mold situations that involve both remediation and reconstruction of affected areas like bathrooms and kitchens.
- Property owners who need 24/7 emergency response for flooding, fire, or biohazard situations in the Idaho Falls region.
- Commercial property managers in eastern Idaho needing disaster cleanup and restoration services.
About this company
Advanced Cleaning & Restoration is an Idaho Falls-based restoration company that handles the full disaster cycle: emergency mitigation, mold removal, water and fire damage repair, and the rebuild afterward. They also do standalone remodeling, biohazard cleanup, odor removal, ice dam repair, carpet cleaning, and tile installation. Their coverage spans eastern Idaho, southern Idaho, and western Wyoming.
What stands out is the mitigation-to-rebuild pipeline. Most restoration companies hand off the rebuild to a general contractor. Advanced keeps it in-house, with a dedicated mitigation team (Michelle, Shayla, Shawndae) and a separate rebuild crew (Joe Spaulding, Spencer Wagner, Robbie). That single-company handoff means one point of contact for insurance coordination, which reviewers specifically praise. They also handled an unusual case — mold remediation inside a car — that other shops turned away.
The company offers 24/7 emergency response and has shown community involvement, lending their facility to local search and rescue teams for dog training. They operate out of a headquarters on Lindsay Boulevard in Idaho Falls with additional coverage in southern Idaho and western Wyoming.
A 4.9-star rating across 645 Google reviews is unusually strong for a restoration company. The volume and consistency suggest a company that generates genuine satisfaction, though a cluster of reviews about their rebuild manager appeared in a short window.
Services
Service area
Headquartered in Idaho Falls, Idaho at 1435 Lindsay Boulevard. They advertise coverage across eastern Idaho, southern Idaho, and western Wyoming, with location pages for each region. This is a broad geographic claim covering hundreds of miles; confirm response time for locations outside the Idaho Falls metro area.
Review consensus
Joe Spaulding is the most frequently named employee, praised across dozens of reviews for rebuild and remodel craftsmanship, communication, and follow-through. Michelle Mitchell draws praise as mitigation manager for her responsiveness and ability to reduce stress during emergencies. Shayla is consistently named for water damage mitigation work, with reviewers highlighting her communication and work ethic. Shawndae gets praise for carpet cleaning and mitigation. Nolan is credited for managing insurance coordination and project budgets. Spencer Wagner and Robbie are named for quality finish work on rebuilds. Several reviewers specifically note that the company did not upsell unnecessary services, and multiple reviews describe the mitigation-to-rebuild handoff as seamless.
3 found across 645 total reviews at 4.9★. The most concerning complaint came from a Local Guide with 44 reviews who described a mold remediation job where the company removed only the laminate flooring, sprayed the area, and ran fans — but left three layers of mold-saturated subfloor in place. The reviewer hired a second company that actually removed the subfloor and cut out the bathtub, for less than 40% of what Advanced charged. The owner's response acknowledged the technician Nathan but did not address the remediation scope complaint at all. A second complaint describes a 6-month gap between demolition and rebuild completion, with the demolition lead Lucas failing to contact the insurance agent despite saying he had. The same reviewer later updated to say Lucas and the company improved significantly. A third reviewer praised the field technicians but called the receptionist and a manager rude and snappy.
The owner responds to all negative reviews, but the responses vary in quality. The response to the most serious complaint (inadequate mold remediation) was brief and did not engage with the specific issue — it only acknowledged the technician. The response to the timeline complaint was more substantive, with a phone call and a commitment to make changes. This split suggests the company takes some feedback seriously but may deflect on scope-of-work disputes. Separately, a large cluster of 5-star reviews praising Joe Spaulding appeared within a narrow timeframe (Nov 2025), several from single-review accounts with similar language. This pattern is common with solicited reviews and does not invalidate the praise, but the organic signal comes more from the detailed reviews mentioning specific projects.
Joe Spaulding (rebuild/remodel manager, repair sales quality control manager — positive across 20+ reviews). Michelle Mitchell (mitigation manager — positive across 10+ reviews). Shayla (mitigation team — positive across 10+ reviews). Shawndae (carpet cleaning, mitigation — positive). Nolan (project/insurance coordinator — positive). Skyler (field technician — positive). Mike (field technician, employer figure — positive). Spencer Wagner (rebuild technician — positive). Robbie (rebuild technician — positive). Zack (field technician — positive). Nathan (cleanup technician — praised for hard work within a negative review about inadequate mold scope). Lucas (demolition lead — negative for communication failures, later praised after improvement). Steven (remodel — positive). Ishmael (remodel — positive). Aeshee (customer service/resolution — offered compensation to dissatisfied customer).
For water damage mitigation and rebuilds, this company has a strong track record and a deep bench of named, praised employees. For mold remediation specifically, get the scope of work in writing and ask exactly which materials will be removed versus treated in place — the one serious mold complaint describes a situation where surface treatment replaced proper removal. Ask for Michelle or Shayla on mitigation and Joe on the rebuild side.
Keep in mind
- They do both mold testing and mold remediation, which is a conflict of interest. The same company that tells you how bad the mold is also profits from fixing it. Consider getting an independent mold test before committing to their remediation scope.
- One detailed 2-star review from 2025 described inadequate mold remediation — the company removed only the top floor layer and sprayed rather than removing mold-saturated subfloor layers. A second company fixed the problem for less than 40% of what Advanced charged. Ask exactly what materials will be removed and what the scope of demolition includes.
- Two of the three recent negative reviews mention rude or unpleasant interactions with office staff and management, even when the field technicians did good work. The front desk experience may not match the field crew quality.
- One reviewer reported a 6-month delay between demolition and remodel completion. The company acknowledged the issue and offered a partial refund, and the reviewer later updated saying service had improved. Still worth confirming your timeline in writing before starting.
- Their service area claim covers eastern Idaho, southern Idaho, and western Wyoming — a large geographic footprint. Confirm availability and response time for locations outside Idaho Falls.