Provider profile
Valley Restoration
Provider snapshot
What this listing says
Wood River Valley and Twin Falls homeowners dealing with water damage or mold after pipe bursts or ice dams, backed by a company operating in this area since 1968.
Best for
- Homeowners in the Wood River Valley or Twin Falls area needing emergency water or mold work from a long-established local company.
- Property managers with multiple units who need a restoration company familiar with insurance coordination and multi-stage projects.
- Ketchum and Sun Valley vacation homeowners who are out of the area and need a team that will send progress updates with photos.
- Anyone dealing with ice dam damage, a recurring issue in this region that Valley Restoration has handled for decades.
About this company
Valley Restoration is a full-service restoration company headquartered in Hailey, Idaho, with a second office in Twin Falls. They have been operating in the Wood River Valley since 1968, making them one of the longest-running restoration outfits in southern Idaho. They are part of the Intact Restoration family of companies and handle water damage, fire damage, mold remediation, and sewage cleanup for both residential and commercial properties.
Their mold remediation process uses containment with negative air pressure, HEPA filtration, and dehumidification. They staff IICRC technicians and offer 24/7 emergency dispatch. They also handle direct insurance billing, which reviewers confirm works smoothly. The website lists financing options, which is unusual for a restoration company this size.
Mark Jensen serves as General Manager and Diane Hine runs the office. The company has roots as a family business and has grown into a multi-location operation covering Blaine County, Twin Falls County, and surrounding communities from Ketchum to Burley.
A 4.9-star rating across 44 Google reviews with zero negatives in the last 18 months is rare for any restoration company. The review volume is modest, but the consistency is notable given the range of services and the number of named staff reviewers praise.
Services
Service area
Headquartered in Hailey, Idaho, with a second office at 221 Addison Ave W in Twin Falls. They serve the Wood River Valley (Ketchum, Sun Valley, Hailey, Bellevue, Carey) and the Magic Valley (Twin Falls, Jerome, Filer, Buhl, Hagerman, Kimberly, Shoshone, Wendell, Gooding, Burley, Rupert, Murtaugh). The coverage area is large for a two-office operation — confirm dispatch times for locations on the outer edges.
Review consensus
Fast response time is the most consistent theme. Multiple reviewers describe Valley Restoration arriving within 20 to 45 minutes of a call. Jason is the most frequently named staff member in recent reviews, praised for communication, detail, and keeping customers informed during mold and water damage jobs. Hayden draws similar praise for keeping out-of-town owners updated with texts and photos. Diane is highlighted for trustworthiness and open communication on the office side. Several reviewers managing properties mention repeat use and consistent quality across multiple jobs. Insurance coordination comes up often — reviewers credit the team with handling paperwork and working directly with adjusters.
0 found across 44 total reviews at 4.9★. No 1-star or negative reviews found in the last 18 months. Across all 44 reviews, the company holds a 4.9-star average with no visible complaints in the recent window.
The company went through a leadership transition visible in the reviews. Earlier reviews (2019-2023) consistently name Justin Larsen as the point of contact and apparent owner. Recent reviews (2025-2026) name Jason, Hayden, and other crew members, with Diane and Mark Jensen in management roles. The transition appears smooth — review quality and star ratings remained consistent through the change. This aligns with the company becoming part of the Intact Restoration network.
Jason (technician/project lead — praised repeatedly for communication, detail, and responsiveness). Jacob (technician — praised for patience and quality work). Hayden (technician/project lead — praised for progress updates, coordination, and keeping out-of-town owners informed). Diane Hine (Office Manager — praised for trustworthiness, communication, and professionalism). Eric (technician/crew lead — praised for quality work). Mark Jensen (General Manager — named on About page, mentioned in a review praising multiple crew members). Omar (crew member — praised alongside others for restoration work). Lawrence (crew member — praised alongside others for restoration work). Alex (crew member — praised alongside others for restoration work). Justin Larsen/Larson (former owner/lead — praised extensively in older reviews for responsiveness, quality, and customer care).
Valley Restoration has an unusually clean review record for a restoration company. Ask for Jason or Hayden if you want a project lead who communicates proactively. Since they handle both testing and remediation, get an independent mold assessment before authorizing a remediation scope of work.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest — the same company that tells you there is a problem profits from fixing it. Ask for a third-party test or get an independent assessment before committing to remediation.
- Their service area list stretches from Ketchum to Burley and Rupert, covering a wide swath of southern Idaho. Confirm response times for locations far from their Hailey or Twin Falls offices.
- The company is part of the Intact Restoration network, which also includes Sierra Restoration and Flood Response. This is not a sole-proprietor local shop — corporate backing may affect pricing and procedures.
- With only 44 reviews total, the sample size is small for a company that has been around since 1968. Most of the review history comes from the last few years.