Provider profile
Restoration Pro Inc
Provider snapshot
What this listing says
Treasure Valley homeowners dealing with water damage or mold who want one company to handle mitigation, remediation, insurance coordination, and full rebuild under one roof.
Best for
- Boise, Meridian, Eagle, or Nampa homeowners who need mold remediation tied to a water damage event and want one contractor from emergency response through rebuild.
- Property managers who need detailed documentation for insurance claims, since reviewers specifically praise their adjuster coordination and scope-of-loss reporting.
- Homeowners who want a crawlspace inspection before buying a home or after discovering standing water.
About this company
Restoration Pro is a restoration company based in Garden City, Idaho, serving the Treasure Valley and McCall areas since 2008. They handle water damage, fire and smoke damage, mold remediation, storm damage, and full reconstruction for both residential and commercial properties. Their primary identity is as a water and fire restoration outfit that also does mold work, not a mold-only company.
What stands out is their single-company model for the full damage cycle. They handle mitigation, remediation, and rebuild in-house rather than handing off to subcontractors for reconstruction. They also offer annual crawlspace inspections, leak detection with moisture meters and thermal imaging, and direct insurance adjuster coordination. Their FAQ references IICRC S520 standards and EPA guidelines for mold work, and they describe using containment, HEPA filtration, and antimicrobial treatment. They hold an A+ BBB rating and EPA Lead-Safe certification.
Services
Service area
Based in Garden City, Idaho. Serves Boise, Meridian, Eagle, Star, Kuna, Nampa, Caldwell, Emmett, Cascade, Donnelly, Garden Valley, Horseshoe Bend, Mountain Home, and McCall. That covers the Treasure Valley core plus mountain communities over an hour away, so confirm response times for outlying areas.
Review consensus
Reviewers consistently highlight fast response times, with multiple customers describing same-day or within-hours arrivals including weekends and holidays. Ryan is the most frequently named staff member, praised for communication, follow-through, and insurance coordination. Adrian draws praise for organization and managing the process from start to finish. Greg is recognized for skilled finish work, including plaster repair and cabinetry. Nathan, Andrew, Richie, Kalee, and Matthew also receive individual call-outs. Several reviews come from repeat customers and trade partners (plumbers, painters, general contractors), which suggests the company maintains relationships over time.
0 found across 86 total reviews at 4.6★. No complaints surfaced in the last 18 months. With 86 total reviews at 4.6 stars, some older negatives exist outside the recency window, but nothing recent to evaluate.
The review base includes an unusual number of trade partners and repeat customers. Plumbers, painters, a general contractor, and a cleaning company all left reviews endorsing the company by name. That kind of trade referral network is harder to manufacture than consumer reviews and suggests the company has a solid reputation within the local contractor community.
Ryan (owner/manager — positive), Adrian (project manager — positive), Greg (contractor/finish work — positive), Nathan (technician — positive), Andrew (project coordinator — positive), Matthew (estimator/project manager — positive), Richie (contractor — positive), Kalee (office staff — positive), Makenzie (team member — positive), Matt (manager — positive), Brandon (team member — positive), Kevin (team member — positive), Damian (technician — positive), Cassie (technician — positive).
With zero recent negatives and strong trade-partner endorsements, this is a low-risk choice for water or fire restoration in the Treasure Valley. Ask for Ryan or Adrian to manage the project. Since they do both testing and remediation for mold, get a separate mold assessment first if mold is your only issue.
Keep in mind
- They do both mold testing and mold remediation. A company that finds the mold also profits from removing it. Consider getting an independent mold assessment before signing a remediation contract.
- Mold remediation is not their primary business. They are first a water and fire restoration company. If you have a mold-only problem without underlying water damage, ask how many standalone mold jobs they handle each year.
- Their service area stretches from Mountain Home to McCall to Emmett. That is a wide radius from Garden City. Confirm response times for locations outside the core Boise-Meridian-Eagle-Nampa corridor.