Provider profile
Idaho Fire & Flood Restoration
Provider snapshot
What this listing says
Boise-area and southeast Idaho homeowners dealing with water damage or mold after a leak, with five branch offices offering 24/7 response and direct insurance claims handling.
Best for
- Boise, Pocatello, or Idaho Falls homeowners who need mold remediation tied to an existing water damage event, since this company handles both the source problem and the mold work.
- Homeowners who want one company to handle everything from emergency water extraction through final reconstruction, avoiding the hassle of coordinating multiple contractors.
- Insurance claim situations where you want the restoration company to handle adjuster communication and Xactimate documentation directly.
- Properties in smaller southeast Idaho communities like Chubbuck, Arimo, or Lava Hot Springs that may be outside the service area of Boise-only companies.
About this company
Idaho Fire & Flood Restoration is a multi-location restoration company headquartered in Garden City, ID, with four additional branches in Chubbuck, Idaho Falls, Caldwell, and Pocatello. Mold remediation is one piece of a broader operation that covers water damage, fire damage, storm damage, reconstruction, and hazardous cleanup. They run a 24/7 live operator line and offer free damage assessments.
What stands out is the in-house reconstruction capability. Many restoration companies tear out damaged material and leave you to find a contractor for the rebuild. Idaho Fire & Flood handles both sides, from water extraction through drywall and finishing. They also work directly with insurance adjusters and use Xactimate estimating software, which means their documentation matches what insurers expect. The website mentions IICRC credentials and membership in the Contractor Connection and Alacrity insurance networks.
Five offices across southern Idaho give them unusually broad geographic reach for a locally owned operation. They list service areas spanning 15+ counties, from Ada County around Boise to the eastern Idaho Falls corridor.
At 4.7 stars across 56 Google reviews, their rating is strong. The positive reviews are notably specific, with many customers naming individual team members and describing clear communication during stressful situations.
Services
Service area
Headquartered in Garden City, ID, with branch offices in Chubbuck, Idaho Falls, Caldwell, and Pocatello. They list service areas across 15+ counties in southern Idaho, including Ada, Bannock, Bingham, Boise, Bonneville, Canyon, and Teton counties, covering cities from Boise and Meridian west to Caldwell and Nampa, and east through Pocatello to Idaho Falls. The broad multi-county claims are supported by the five physical office locations spread across the region.
Review consensus
Bret M. is the most frequently named employee by a wide margin, appearing in at least 10 separate reviews. Customers describe him as responsive, trustworthy, and willing to work directly with insurance adjusters on the homeowner's behalf. John appears in multiple reviews for water damage work, praised for being detail-oriented and explaining his process clearly. Hunter is named for making the insurance navigation seamless. Reviewers consistently highlight fast response times, clear communication, and crews that treat homes with respect. Several customers specifically note that the company handled insurance paperwork and adjuster coordination, reducing their stress during difficult situations.
1 found across 56 total reviews at 4.7★. The single recent negative is a 1-star review with no text, posted in November 2025 by a Local Guide account. The same review was posted across multiple Idaho Fire & Flood office locations. The owner responded that they could not verify any interaction under the reviewer's name at any location and asked for clarification. With no complaint details and the owner's inability to match the reviewer to a customer record, this review provides little actionable information about service quality.
The review pattern here is unusually staff-centric. Rather than generic praise, customers consistently name the specific person who helped them. Bret M. alone accounts for roughly a quarter of all named-staff mentions. This suggests the company culture encourages individual accountability, and that customer experience may vary depending on which team member is assigned to your project.
Bret M./Brett (project manager/field lead — overwhelmingly positive, named in 10+ reviews for responsiveness and insurance coordination). John (water damage technician — positive, praised for careful work and communication in multiple reviews). Hunter (restoration coordinator — positive, praised for seamless insurance navigation). Chad (intake/dispatch — positive, asked the right questions and deployed team immediately). Haydn (restoration crew — positive). Daniel (restoration crew — positive). Steven (restoration crew — positive). Griff/Mike Griff (insulation and drywall — positive, praised for communication and treating customer with respect). Thomas (restoration crew — positive). Tony (restoration crew — positive). Alex (restoration crew — positive). Jennifer (restoration crew — positive). Joni (field team — positive, praised alongside Brett). Lance L (intake/referral — positive). Ryan (technician — positive). Rowan (technician — positive). Kambry (crew lead — positive, described as knowledgeable). Darion (restoration crew — positive, praised for effort). David Fink (reconstruction — positive, beat projected timeline). Zak (restoration team — positive, answered questions). Chance (restoration team — positive). John H (project coordination — positive). Levi (water/mold crew — positive). Andrew (water/mold crew — positive). Preston (water/mold crew — positive). Raiquin Jackson (craftsman — positive, praised for craftsmanship). Chase (technician — positive). Travis (crew — positive). Nephi (crew — positive). Kris (crew — positive).
This company's strength is its bench depth and insurance fluency. Ask for Bret M. if your project involves insurance coordination in the Pocatello or southeast Idaho area. For Boise-area jobs, ask which project manager will be assigned and confirm their experience with mold-specific work versus general water restoration.
Keep in mind
- They do both mold testing and mold remediation, which is a conflict of interest. The company that finds the mold also profits from removing it. Ask whether they will accept a third-party inspection report or recommend an independent tester.
- This is a restoration company where mold is one of several service lines. If you need standalone mold assessment without water or fire damage involved, a dedicated mold inspection firm may be a better fit.
- Five branch locations across southern Idaho is ambitious coverage. Confirm which office will handle your job and how far the assigned crew will travel, especially for properties in outlying counties.
- The website claims 450+ reviews across all platforms, but the Google listing for this location shows 56. Review volume per branch varies, so ask about the specific team assigned to your area.