Provider profile
CTR - Cleanup & Total Restoration
Provider snapshot
What this listing says
Treasure Valley homeowners and businesses dealing with water, fire, or mold damage who want a single family-owned company to handle everything from emergency extraction through full reconstruction.
Best for
- Boise-area homeowners facing water damage emergencies who need same-day extraction and a single company to manage the full rebuild through insurance
- Commercial property managers in the Treasure Valley who need a restoration vendor with 24/7 availability and experience with hospitals, hotels, and schools
- Homeowners dealing with mold discovered after a water event who want remediation and reconstruction handled by the same crew
- Caldwell and Nampa residents who want a local restoration company with an office in their part of the valley
- Insurance-claim situations where you want a company experienced in working directly with adjusters and billing carriers
About this company
CTR - Cleanup & Total Restoration is a family-owned restoration company headquartered in Garden City, Idaho, with a second office in Caldwell. They've operated across the Treasure Valley since 1995, making them one of the longer-running independent restoration outfits in the Boise metro. Their primary identity is water damage restoration, but they handle the full disaster cycle: water, fire, smoke, storm, mold, sewage, and biohazard work for both residential and commercial properties.
What stands out is their end-to-end model. CTR handles mitigation, remediation, and reconstruction under one roof, including flooring, drywall, painting, and structural rebuilds. They run IICRC-trained crews, promise 60-minute response times around the clock, and maintain climate-controlled warehousing for contents pack-outs. They also offer a "PathoSure" pathogen testing service and a "Ready Action Plan" for commercial clients, though details on both are thin on the website.
The company has built a strong local footprint over three decades, with two offices and dedicated service pages for ten Treasure Valley communities including Boise, Meridian, Nampa, Eagle, Kuna, Star, Middleton, and Ontario, Oregon. They work directly with insurance providers and offer financing.
4.8 stars across 457 Google reviews is a strong signal for a company this size. That volume of reviews with that rating means the vast majority of customers leave satisfied, and the named-staff praise is spread across multiple team members rather than concentrated on one person.
Services
Service area
CTR is headquartered in Garden City, Idaho, with a second office in Caldwell. They serve ten communities across the Treasure Valley: Boise, Caldwell, Eagle, Garden City, Kuna, Meridian, Middleton, Nampa, Star, and Ontario, Oregon. They do not serve areas outside this corridor, including Twin Falls.
Review consensus
Josh Stevens draws the most praise as a project manager, named in at least 10 reviews for managing reconstruction from start to finish. Patrick (Pat) is the most-mentioned mitigation contact, praised repeatedly for fast response and clear communication across Meridian, Caldwell, and Boise jobs. Haley in the office gets consistent mentions for responsiveness, scheduling, and customer updates. Brian handles painting and reconstruction and appears in multiple reviews alongside Josh. Beau handled mold and water damage calls and gets praise for same-day turnaround and insurance coordination. Logan, Victor, Chuck Rowen, Eric, Kurt, Dakota, Allana, Ronnie, Stephan, Oscar, Jason B., and Bailey R. all appear in positive reviews. The operational strengths reviewers highlight most: fast emergency response (multiple mentions of sub-60-minute arrival), strong communication throughout multi-week projects, and finished work that looks better than pre-loss condition.
3 found across 457 total reviews at 4.8★. Two of the three complaints follow an identical trajectory: insurance-routed job, good field work, then months later the customer discovers CTR sent the account to an outside collections firm (Robert and Associates, based in Texas) without ever calling to discuss the balance. Sara Scotton's review describes being threatened with a lawsuit and pressured to pay $2,500 in collections fees on top of the original invoice. Nathan Jensen's review describes a year-long gap between job completion and a collections letter, with no phone call in between. Both reviewers emphasize the actual restoration work was fine. The third negative (wes Overlin) is a one-off complaint about the company name implying Northwest coverage when they do not serve the Twin Falls area. Sara Scotton has 8 reviews, Nathan Jensen has 72 reviews and is a Local Guide with 1 like on his review, and wes Overlin has 46 reviews and is a Local Guide. These are established Google accounts, not single-review profiles.
The billing-to-collections pattern in the negatives points to a structural gap between CTR's field operations and their back office. The field crews and project managers get strong praise, but the accounts receivable process on insurance-routed jobs broke down the same way twice: no direct communication with the customer before escalating to a third-party collector. CTR's zero-percent owner response rate on recent negatives reinforces the disconnect, since most companies at this rating and volume actively reply to complaints.
Josh Stevens (project manager/restoration lead -- strongly positive, named in 10+ reviews). Patrick/Pat (mitigation technician -- strongly positive, named in 12+ reviews). Haley (office coordinator -- strongly positive, named in 7+ reviews). Brian (painter/reconstruction -- positive, named in 5+ reviews). Beau (mitigation/insurance coordination -- positive, named in 5 reviews). Logan (field operations lead -- positive, named in 3 reviews). Victor (mitigation technician -- positive). Stephan (reconstruction -- positive). Lucian (reconstruction -- positive). Chuck Rowen (mitigation -- positive). Allana/Alana (office -- positive). Ronnie (framing/floor replacement -- positive). Eric (mitigation -- positive). Kurt (technician -- positive). Dakota (technician -- positive). Oscar (technician -- positive). Jason B. (mitigation -- positive). Bailey R. (mitigation -- positive).
The field work at CTR is consistently strong, and the named-staff depth across reviews suggests a well-run operation, not a company carried by one or two good employees. Ask for Josh or Patrick by name if your job involves reconstruction or mitigation. The real risk is the billing process on insurance claims: get written confirmation from both CTR and your insurer that payment has been received and your account is closed before walking away from the job.
Keep in mind
- CTR does both mold testing and mold remediation. This is a conflict of interest: the company diagnosing the problem also profits from fixing it. Ask whether they will accept a third-party mold test or recommend an independent inspector.
- Two of the three recent negative reviews describe the same pattern: months after an insurance-claim job, the reviewer was sent to collections without CTR calling to discuss the outstanding balance first. One reviewer reported a third-party collections firm adding $2,500 in processing fees. Confirm in writing that your insurance has paid CTR before considering the job closed.
- CTR did not respond to any of their recent negative reviews on Google. That zero-percent response rate on negatives stands out for a company with otherwise strong engagement.
- One reviewer from Twin Falls noted CTR does not serve that area despite the company name suggesting broader Northwest coverage. Their actual service area is the Treasure Valley: roughly Boise to Caldwell, plus Ontario, Oregon.
- Mold remediation is listed as a service, but their website and Google category center on water damage restoration. If your project is mold-only with no water event, confirm they have a mold-specific crew available.