Provider profile
Pro-Tec Restoration
Provider snapshot
What this listing says
Treasure Valley homeowners in Eagle, Meridian, or Star dealing with water damage who want a small, owner-operated restoration company that coordinates directly with insurance adjusters.
Best for
- Homeowners in Eagle, Meridian, or Star who need water damage restoration with insurance claim coordination handled for them.
- Buyers whose insurance agent recommended a restoration company and want a small operation where the owner answers the phone personally.
- Property owners dealing with mold discovered during a home sale or inspection who need remediation on a tight timeline.
- Commercial property managers in the Treasure Valley who need after-hours restoration work to minimize business interruption.
- Crawl space or attic concerns where you want a low-cost inspection before committing to a larger remediation project.
About this company
Pro-Tec Restoration is a family-owned restoration company based in Eagle, Idaho, serving the Treasure Valley including Meridian, Star, and Boise. Their primary identity is water damage restoration, but they also handle mold remediation, fire and smoke damage, sewage cleanup, and odor removal. Troy Ball runs the operation alongside Chad, and they position themselves as a full-service outfit that handles everything from emergency water extraction through reconstruction and remodeling.
What stands out is the insurance coordination angle. Multiple reviewers mention their insurance agent specifically recommended Pro-Tec, and the company emphasizes working directly with adjusters to handle claims paperwork. They hold IICRC mold removal certifications and use air scrubbers, ozone generators, and fogging systems for odor treatment. They also offer a $99 crawl space and attic inspection, which is an unusual standalone service for a restoration company. On the commercial side, they deploy thermal imaging cameras to locate hidden moisture and assign dedicated project managers for larger jobs.
Founded in 2018, the company claims over 20 years of combined experience on their About page and over 30 years on their mold remediation page. The discrepancy is never explained. Troy and Chad appear to be hands-on owners who answer late-night calls personally. Several reviewers describe being recommended to Pro-Tec by their insurance agents, which suggests strong relationships in that channel.
Their 4.8-star rating across 30 Google reviews with zero negatives in the last 18 months is unusually clean. The review volume is modest, but the consistency is notable. Nearly every reviewer names Troy by name and describes personal, responsive service.
Services
Service area
Pro-Tec Restoration is headquartered in Eagle, Idaho with an office at 6209 W State St. They serve the Treasure Valley including Eagle, Meridian, Star, and Boise. Their commercial restoration page references Boise specifically, while residential services focus on Eagle, Meridian, and Star.
Review consensus
Troy is the most frequently named person in reviews. Reviewers describe him answering calls late at night, showing up personally for emergencies, and walking homeowners through the insurance process step by step. Chad appears in several reviews as equally responsive, with one reviewer noting he arrived at 5:45 PM. Michael was called out in a recent 2026 review for being friendly and skilled during the restoration process. Communication is the dominant praise theme. Multiple reviewers specifically say Pro-Tec communicated more frequently and clearly than any company they have worked with. Several reviewers were referred by their insurance agents, and a property management company owner with 25 years of experience called them the most honest restoration company he has worked with.
0 found across 30 total reviews at 4.8★. No negative reviews found in the last 18 months. With 30 total reviews at 4.8 stars, the review record is uniformly positive. This limits the ability to assess how Pro-Tec handles problems, delays, or cost overruns. One older positive review mentions the project cost went over the estimate due to additional mold, but Troy honored the original bid. That is the closest thing to a complication in the entire review set.
The insurance agent referral pipeline is a clear pattern. At least six reviewers mention being recommended by their insurance agent, which suggests Pro-Tec has built strong relationships with local adjusters. This is both a strength and something to understand: companies that get referrals from insurance agents may price and scope work in ways that align with insurance expectations, which can differ from what a homeowner paying out of pocket might prioritize.
Troy (owner — consistently praised for personal responsiveness, late-night availability, and transparent communication). Chad (team member/co-owner — praised for fast response times and hands-on involvement). Michael (technician — praised in one 2026 review for being friendly and skilled).
If you are in the Treasure Valley and your insurance agent sends you to Pro-Tec, the review record supports that recommendation. Troy and Chad run a hands-on operation where the owners show up personally. Ask for Troy by name if your situation is complex or involves insurance coordination. The main gap is the conflict of interest on mold work: get a separate test before signing a remediation contract.
Keep in mind
- Pro-Tec does both mold testing and mold remediation. That is a conflict of interest. The same company that tells you whether you have a mold problem also profits from fixing it. Consider getting an independent mold test before accepting their remediation quote.
- The website claims over 20 years of combined experience in one place and over 30 years in another. The company was founded in 2018. Combined experience claims are hard to verify and the inconsistency raises questions.
- With only 30 reviews and zero negatives in the last 18 months, there is limited data on how Pro-Tec handles disputes or callbacks. Ask for references from jobs that had complications.
- Their service list is broad for a small company: water, fire, mold, storm, sewage, biohazard, odor removal, reconstruction, and commercial work. Confirm they have in-house crews for your specific need rather than subcontracting it out.
- Office hours are Monday through Friday, 8 AM to 5 PM. They advertise 24/7 emergency services, but confirm response time expectations for weekend or holiday emergencies.