Provider profile
Idaho Fire & Flood Restoration
Provider snapshot
What this listing says
Southern Idaho homeowners dealing with water or fire damage who want a multi-location restoration company that also handles mold, reconstruction, and insurance claims under one roof.
Best for
- Southern Idaho homeowners from Boise to Idaho Falls to Pocatello who need water, fire, or mold work handled by a company with a physical office nearby.
- Property owners who want a single company to handle emergency mitigation, mold remediation, reconstruction, and the insurance claim all together.
- Commercial property owners who need fast initial response and want to minimize downtime after water or fire damage.
- Homeowners dealing with mold discovered during water damage cleanup, since the same crew can address both without bringing in a separate mold contractor.
- Buyers who want insurance claims handled for them, including documentation, adjuster coordination, and Xactimate estimates.
About this company
Idaho Fire & Flood Restoration operates five locations across southern Idaho: Chubbuck (headquarters), Garden City, Idaho Falls, Caldwell, and Pocatello. They handle the full disaster-to-rebuild cycle: water extraction and drying, fire and smoke cleanup, mold remediation, storm damage, reconstruction, and even roofing. That breadth makes them one of the few restoration outfits in the region that can take a project from emergency response through finished rebuild without subcontracting the construction phase.
The company assigns a project manager as a single point of contact and handles insurance claims documentation in-house, including photo evidence and Xactimate estimates. They work with all major carriers. Their mold page describes inspection, remediation, and odor removal as bundled services, though the website does not detail specific testing methods or equipment beyond general references to moisture meters and infrared cameras. They also offer asbestos abatement, trauma and hazardous cleanup, and content cleaning.
With 426 Google reviews and a 4.8-star rating, Idaho Fire & Flood has an unusually strong review volume for a southern Idaho restoration company. That rating at that volume is hard to maintain, and it reflects a company where the majority of customers have a good experience, particularly during the emergency response phase. The recurring complaints, however, point to a gap between the strong first impression and the follow-through on longer projects.
Services
Service area
Headquartered in Chubbuck, Idaho, with branch offices in Garden City, Idaho Falls, Caldwell, and Pocatello. Idaho Fire & Flood lists service areas across 15+ counties including Ada, Bannock, Bingham, Bonneville, Canyon, Caribou, Elmore, Fremont, Jefferson, Madison, Oneida, Power, and Teton. Specific cities include Boise, Meridian, Nampa, Eagle, Kuna, Star, and smaller communities across southern Idaho. The map on their site shows 1-hour response time near branch locations and 1-3 hour response time in surrounding areas.
Review consensus
Aaron Allen is the standout name. He appears in more than 20 reviews across 2025 and 2026, consistently praised for same-day response, clear explanations, and hands-on work ranging from leak detection to asbestos abatement to crawlspace cleanup. Bret Jensen and Bret M. draw praise for stepping in after other companies failed and for handling difficult insurance-involved projects. Rowan Mchugh collects multiple 5-star reviews in June 2026 for restoration knowledge. Ray is frequently paired with Aaron for leak detection calls and emergency response. Jesse and Makeigh are praised for efficient mitigation work, particularly after-hours. Thomas draws compliments for drywall and repair quality. Shay L. and Jennifer are named for responsive scheduling. Reviewers consistently highlight fast initial response (often same-day), willingness to explain the process, and respectful treatment of homes.
6 found across 426 total reviews at 4.8★. (6 found across 426 total reviews at 4.8 stars) The sole 1-star review has no text and was posted across multiple office locations by the same person. The owner responded that they could not verify any interaction under that name, suggesting it may not reflect an actual customer experience. The substantive complaints come from the 2- and 3-star reviews. Iesha W. (2 stars, June 2026) described a kitchen fire restoration that went off track: a subcontracted cleaning crew (Code Red) left a back door open, unplugged a freezer causing food loss, and flooded a bathroom. She credited Lance for resolving issues and noted a replacement crew finished in one day what the first crew failed to finish in three weeks. Her biggest frustration was an unresponsive project manager who stopped returning calls, leaving no timeline for completion. Brooke Wells (2 stars, November 2025) reported costs jumping from $12,000 to $18,000 without explanation during water mitigation and asbestos abatement. She said the company refused to clean under her furnace despite contract language covering all sewer-contact surfaces, and three independent contractors told her the mitigation work was incomplete. She also reported finding un-abated asbestos after the company declared abatement finished. Mike Auga (3 stars, March 2026) praised technician Aaron but said the company was a no-call, no-show for 8 days after initial equipment setup, requiring 3 calls to get someone back out. Equipment ran 10 days instead of the expected 3. Allyson Potter (3 stars, December 2025) gave credit for good work quality but said communication within the company and with her required constant follow-up.
The complaints follow a consistent arc: strong initial emergency response, then a drop-off in communication and follow-through during the longer mitigation and restoration phases. Three separate reviewers describe having to chase the company for updates or return visits after equipment was placed. This is a common pattern in restoration companies that staff heavily for the emergency call but have fewer project managers to track multi-week jobs. The owner response rate of 17% on recent negatives is notably low, and the single response was to a review the company could not verify as a real customer, while the detailed, substantive complaints went unanswered publicly.
Aaron Allen (technician/mitigation lead — overwhelmingly positive, named in 20+ reviews), Bret Jensen / Bret M. (mitigation/project lead — positive, praised for rescuing failed projects), Rowan Mchugh (restoration tech — positive, praised for knowledge), Ray (technician — positive, leak detection and emergency response), Lance (staff — positive mention within a negative review for being compassionate and resolving issues), Jesse/Jessie (mitigation tech — positive), Makeigh/Makiegh (mitigation tech — positive), Thomas (repair/drywall tech — positive), Draven (technician — positive, mold checking), Gavin (technician — positive), Tavo (worker — positive, praised for punctuality and quality), Steven (technician — positive, drywall/flood cuts), John (technician — positive, careful leak cleanup), Mike Griffin (technician — positive, drywall texture matching), Brandon (technician — positive, drywall patch), Hayden (project manager — positive, explained process and follow-up), Chuck (equipment delivery — positive), Eric (technician — positive, flooding), Shay/Shea L. (office/scheduling — positive), Jennifer (office/scheduling — positive).
Ask for Aaron Allen if he covers your area. His track record across dozens of reviews is consistent. For larger projects that will run weeks or months, get your project manager's direct contact information upfront and establish a communication schedule in writing. The emergency response is strong, but the company's weak spot is follow-through communication on extended jobs.
Keep in mind
- Idaho Fire & Flood does both mold testing and mold remediation. When the same company identifies the problem and sells the fix, there is a financial incentive to find mold. Consider getting an independent mold test before committing to remediation.
- Four of six recent negative reviews describe communication breakdowns after the initial emergency phase: unanswered calls to project managers, no-show follow-up visits, and projects stalling without updates. The pattern suggests the front-end response is strong but longer restoration projects risk losing momentum.
- One 2-star reviewer reported that final costs came in significantly higher than the original estimate ($12,000 quoted, $18,000 charged) with limited explanation. Ask for itemized pricing and change-order procedures in writing before work begins.
- The owner responded to only 1 of 6 recent negative reviews (17%), and that response was to a no-text review the company could not verify as a real customer. The substantive complaints received no public reply.
- Their service area spans 15+ counties across southern Idaho, from Caldwell to Idaho Falls. Projects far from their five offices may face longer response times than the 1-hour window they advertise near branch locations.