Provider profile
Resto Clean McCall
Provider snapshot
What this listing says
McCall and Cascade homeowners dealing with water damage or mold who want a family-run crew with a 45-minute response time and a perfect 5.0-star Google rating across 56 reviews.
Best for
- McCall and Cascade property owners who need emergency water extraction with a claimed 45-minute arrival window.
- Homeowners in Valley County who find mold after a pipe burst or seasonal water intrusion and want one company to handle both testing and cleanup.
- Commercial building owners in the McCall area needing after-hours water damage response with insurance coordination.
- Vacation home owners in Donnelly, New Meadows, or Smiths Ferry who need a local crew that can respond while they drive from Boise.
About this company
Resto Clean McCall is a family-owned restoration company serving McCall, Cascade, and the surrounding mountain communities in Valley County, Idaho. They handle water damage, fire damage, mold removal, and carpet cleaning for both homes and commercial properties. Their Google listing is registered as a water damage restoration service, but mold work makes up a visible share of their reviews.
The website claims IICRC-certified technicians, a 45-minute response time, and 24/7 emergency availability. Their mold page describes a process that includes containment, remediation, and disposal of contaminated materials at EPA-approved facilities. They also reference IICRC S500 standards for water damage work and mention dehumidification as part of their commercial drying process. The company offers free in-home estimates and says it works directly with insurance providers.
Nate Morris is listed as the owner on the About page, with a title referencing "Resto Clean Boise," suggesting this McCall operation is connected to a Boise-area parent company. Dean Hanson appears to be the primary field representative in the McCall/Cascade area, named in over 20 reviews. Much of their business comes from referrals and returning clients, according to the website.
56 Google reviews at a perfect 5.0 stars is uncommon for any restoration company. No reviewer has left fewer than 4 stars. That said, the review volume is still modest, and many of the earliest reviews cluster around a single week in February 2024, which is worth noting.
Services
Service area
Resto Clean McCall is based in Cascade, Idaho, and serves McCall and surrounding Valley County communities. Their website lists McCall, Donnelly, New Meadows, Lake Fork, Brundage, Roseberry, Cascade, and Smiths Ferry as primary service areas, with Council, Crouch, and Horseshoe Bend also mentioned. The outer edges of this coverage span a significant driving distance across rural central Idaho.
Review consensus
Dean Hanson is named in over 20 reviews and draws consistent praise for fast response, clear explanations, and follow-up visits. Multiple reviewers describe him arriving the same day they called, including weekends and holidays. Colt Schroeder has a loyal carpet cleaning following, with reviewers calling him out by name for repeat service. Erin Haynie is praised for handling water damage coordination and reducing stress during pipe-burst emergencies. Reviewers frequently mention responsiveness, punctuality, and willingness to answer questions beyond the immediate scope of work.
0 found across 56 total reviews at 5.0★. No 1-star or negative reviews exist in the last 18 months (0 found across 56 total reviews at 5.0 stars). There are no complaints to assess.
The review timeline shows a cluster of about 15 reviews in the first two weeks of February 2024, shortly after the business appears to have launched or relaunched its Google listing. Several of those early reviewers have low review counts (1-2 total reviews). After that initial burst, the review pace settles into a steadier pattern of 2-4 per month through 2025 and into 2026, with those later reviews coming from accounts with more review history. The shift from early-cluster to organic cadence is worth noting but does not by itself indicate anything improper.
Dean Hanson (field representative, McCall/Cascade — overwhelmingly positive across 20+ reviews for responsiveness, knowledge, and follow-up). Colt Schroeder (carpet cleaning — positive, praised for quality and repeat service by multiple reviewers). Erin Haynie (water damage coordination — positive, praised for reducing stress and knowledge of Valley County). Jeremy (role unclear — positive, described as helpful and easy to work with). Matt (role unclear — positive, described as handling everything). Jered (role unclear — positive, described as friendly and knowledgeable). Dustin Milbourn (mold work — positive, praised for quality of mold remediation).
If you are in the McCall or Cascade area, ask for Dean Hanson. He is the most frequently named and praised person in these reviews by a wide margin. For carpet cleaning, Colt Schroeder has repeat customers who specifically request him. With zero negative reviews, there are no complaint patterns to watch for, but the company's dual role in testing and remediation means you should still get a second opinion on any mold assessment before agreeing to a remediation scope.
Keep in mind
- Resto Clean does both mold testing and mold remediation. A company that identifies the problem and sells the fix has a financial incentive to find more work. Consider getting an independent mold test before committing to remediation.
- The 45-minute response time is a marketing claim on the website. The commercial water damage page separately states a 1-to-4-hour window. Ask which applies to your location.
- The connection to "Resto Clean Boise" is not clearly explained on the website. It is unclear whether McCall crews are local full-time or dispatched from Boise depending on workload.
- The service area lists towns spread across a wide rural stretch of central Idaho, from Horseshoe Bend to New Meadows. If you are on the outer edge, confirm response times before an emergency.