Provider profile
Idaho Fire & Flood Restoration
Provider snapshot
What this listing says
Caldwell, Boise, and southeast Idaho homeowners dealing with water damage or mold who want a multi-branch restoration company with insurance claims assistance and 24/7 response.
Best for
- Homeowners in the Boise-to-Pocatello corridor who need water damage restoration with a company that can respond from a nearby branch office.
- Anyone dealing with an insurance claim after water or fire damage — they assign a project manager to handle the claims process alongside the restoration work.
- Property owners who want one company to handle the full cycle from emergency water extraction through mold remediation and final reconstruction.
- Commercial property managers in southeast Idaho who need fast response to minimize business downtime after flooding or fire.
About this company
Idaho Fire & Flood Restoration is a locally owned restoration company based in Caldwell, Idaho, with five branch offices spanning from Garden City (near Boise) to Chubbuck and Idaho Falls. Their primary identity is disaster restoration — water, fire, and storm damage — with mold remediation as one piece of a broader service lineup. They serve both residential and commercial properties across 15+ Idaho counties.
What stands out is their insurance claims operation. They assign a dedicated project manager who handles documentation, photos, and insurer communication alongside the physical restoration. They use Xactimate for estimating and work with all major carriers. They also offer in-house reconstruction and general contracting, so the same company handles everything from water extraction through rebuild. Their mold page mentions inspection, remediation, and odor removal, though it reads more like general marketing than a description of specific equipment or methods.
The company operates five physical offices — Chubbuck, Garden City, Idaho Falls, Caldwell, and Pocatello — with a response-time map showing one-hour coverage near each branch and one-to-three-hour coverage in between. They advertise a live operator available 24/7 and offer financing.
4.8 stars across 137 Google reviews is a strong rating. The volume of recent five-star reviews is notable, with many arriving in concentrated bursts. Nearly every recent review names a specific technician, which suggests the field teams are generating genuine goodwill.
Services
Service area
Headquartered in Caldwell, Idaho, with branch offices in Chubbuck, Garden City, Idaho Falls, and Pocatello. They list service areas across Ada, Bannock, Bingham, Boise, Bonneville, Canyon, Caribou, Elmore, Fremont, Jefferson, Madison, Oneida, Power, and Teton counties. Specific cities include Boise, Meridian, Nampa, Eagle, Kuna, Star, Pocatello, Idaho Falls, and Caldwell. The claimed coverage area is large — roughly 300 miles end to end — but the five branch offices provide some basis for the claim.
Review consensus
John Martinez is the dominant name in reviews, praised repeatedly for communication, punctuality, and attention to detail. Multiple reviewers describe him arriving quickly — in one case within two hours on a Sunday morning — and staying late to finish the job. Chad Leroy is consistently praised for scheduling, insurance liaison work, and project oversight. Dominic Martinez gets called out for mold work and general restoration. Lincoln is mentioned alongside John on several water damage jobs. Justin Spencer, Preston, Rai, and Jeremy are praised as a team on larger restoration projects. Reviewers repeatedly emphasize fast response times — 30 to 45 minutes in some cases — and consistent communication throughout multi-day projects.
3 found across 137 total reviews at 4.8★. 3 found across 137 total reviews at 4.8 stars. The negatives are unusually thin on detail. One reviewer (NaohadiBAMF, November 2025, Local Guide with 19 reviews) accused the company of dishonesty but provided no specifics about what service was performed or what went wrong. The owner responded that they could not find the reviewer in their records and noted the review was posted across multiple office locations. A second one-star (Bentley Hoffman, July 2025) said only two words. A third (Angela Falge, July 2025) left no text at all. Both came from accounts with zero or one total reviews. None of the three negatives describe a specific project, complaint, or interaction.
A large cluster of five-star reviews appeared in mid-November 2025, nearly all praising John Martinez by name. Several came from accounts with very few total reviews. This pattern could reflect a genuine push by a well-liked technician to ask satisfied customers for reviews, or it could indicate coordinated solicitation. The reviews themselves contain specific details about different projects, which lends them credibility. The owner response rate on negatives is only 33% (1 of 3), and the single response they did provide was substantive rather than templated.
John Martinez (mitigation technician — overwhelmingly positive, named in 25+ reviews for water damage, mold, and carpet work). Chad Leroy (restoration/project manager — positive, praised for communication, scheduling, and insurance liaison). Dominic Martinez (technician — positive, praised for mold work and general restoration). Lincoln (technician — positive, works alongside John on water damage jobs). Justin Spencer (technician — positive, praised on larger restoration projects). Preston (technician — positive, praised for hands-on restoration work). Rai (technician — positive, praised for punctuality and quality). Jeremy (technician — positive, works on restoration projects). Mirza (technician — positive, praised for reliability).
The reviews paint a picture of a company where the field technicians — especially John Martinez — are the standout. If you hire Idaho Fire & Flood, ask whether John or one of the other frequently named techs will be on your job. The negatives offer no useful warning signals because none describe an actual service experience.
Keep in mind
- They do both mold testing and mold remediation, which creates a conflict of interest. The company that finds the mold profits from fixing it. Consider getting an independent mold inspection before agreeing to remediation work.
- Their mold page describes services in general terms — inspection, remediation, odor removal — but does not detail specific equipment or methods. Ask exactly what their remediation process involves before signing a contract.
- The service area spans a huge swath of Idaho, from Cambridge to Fremont County. Response times will vary significantly depending on how far you are from one of their five offices.
- Three recent one-star reviews exist, but none describe a specific service experience. One reviewer posted the same review across multiple office listings, and the owner responded that they could not find the person in their records.