Provider profile
CTR - Cleanup & Total Restoration
Provider snapshot
What this listing says
Treasure Valley homeowners and businesses dealing with water damage, fire recovery, or mold after flooding who want a single company to handle everything from extraction through reconstruction.
Best for
- Treasure Valley homeowners facing water damage, flooding, or sewage backup who need same-day emergency response
- Property owners who want one company to handle mitigation, demo, mold work, and full reconstruction without juggling subcontractors
- Commercial property managers — hospitals, hotels, offices — who need large-scale water or fire restoration with minimal downtime
- Crawl space mold problems in Caldwell, Nampa, or Meridian where moisture has been sitting undetected
- Insurance-claim situations where you want the restoration company to coordinate directly with your adjuster
About this company
CTR - Cleanup & Total Restoration operates out of Caldwell and Garden City, serving the entire Treasure Valley. They handle water damage, fire and smoke damage, mold remediation, storm damage, sewage cleanup, bio-hazard work, and full reconstruction. Their mold process includes pre- and post-remediation sampling, containment, negative air with HEPA vacuums, removal of contaminated materials, and surface disinfection. They do both mold testing and mold remediation, which creates a financial conflict of interest you should be aware of.
What stands out is the breadth of work they keep in-house. Most restoration companies sub out reconstruction, but CTR runs its own reconstruction crew for drywall, flooring, carpentry, and painting. They also operate a contents restoration division with climate-controlled warehouses and ultrasonic cleaning for personal property. They use thermal imaging for leak detection and industrial air scrubbers for smoke removal. For commercial clients, they serve hospitals, hotels, assisted living facilities, and government buildings.
CTR has operated as a family-owned, independently owned company since the mid-1990s. Their website lists a founding date of 1995 on the homepage and 1999 on the about page. They run two offices in the Treasure Valley and describe themselves as the largest independently owned restoration company in southwest Idaho. They employ a notable number of veterans, according to one reviewer.
4.9 stars across 143 Google reviews is exceptional for a restoration company. Zero negative reviews in the last 18 months is unusual for any service business with this volume. The review base includes multiple Local Guides with extensive review histories, which adds credibility to the rating.
Services
Service area
CTR operates from two offices: Garden City/Boise (158 E 52nd St) and Caldwell (4218 Capital St). They serve Boise, Caldwell, Eagle, Garden City, Kuna, Meridian, Middleton, Nampa, and Star in Idaho, plus Ontario, Oregon. All cities sit within the Treasure Valley, and their 60-minute response claim is most credible for the core metro — Ontario at roughly 50 miles from Caldwell is a stretch.
Review consensus
Speed and communication dominate the praise. Victor drew multiple reviews for responding within an hour to water damage and sewage emergencies, including one rental property in Meridian where his team completed sewage extraction and demo in under a week. Kurt gets repeated mentions for handling water and mold damage with clear explanations — one reviewer with 80 reviews (a Local Guide) specifically praised how informative he was. Jason earned praise for honesty, including one case where he referred a caller to a different type of company rather than taking a job CTR was not suited for. Curtis has the longest review trail, going back to 2022, with consistent marks for fast arrival and clear communication across Canyon County. Chuck drew praise for demolition work and cleanup speed. Patrick and Logan both received multiple mentions for being easy to work with on project coordination. Haley in the office was called out twice for responsive scheduling and friendly follow-up.
0 found across 143 total reviews at 4.9★. No negative reviews found in the last 18 months. With 143 total reviews at 4.9 stars, the absence of recent complaints is notable.
The review pattern shows a company with deep bench strength. At least 12 different employees are named across positive reviews, which is unusual. Most restoration companies see one or two names repeated. CTR's reviews spread praise across field technicians (Victor, Jason, Kurt, Chuck, Zack, Curtis), project coordinators (Logan, Patrick, Justin, Beau), and office staff (Haley). This distribution suggests consistent training and culture rather than reliance on a few standout individuals.
Victor (field technician — positive, praised for fast sewage and water damage response), Jason (project manager — positive, praised for honesty and clear communication), Kurt (field technician — positive, praised for mold and water work with detailed explanations), Chuck (demo/field technician — positive, praised for fast demolition and cleanup), Patrick/Pat (project coordinator — positive, praised for reliability and professionalism), Logan (project coordinator — positive, praised for organized large-scale work including hazardous waste navigation), Curtis (field lead — positive, long-running praise from 2022-2024 for fast response and crew management), Zack (field technician — positive, praised for quick water damage work and tub surround installation), Justin (field technician — positive, praised for walking customers through the process), Beau (reconstruction — positive, praised for repair work), Haley (office staff — positive, praised for scheduling and communication), Tarren (demo — positive, mentioned alongside Kurt), Brian (reconstruction — positive, mentioned in flood repair), Josh (reconstruction — positive, mentioned in water leak repair), Lucian (field crew — positive, mentioned in water leak repair), Stephan (reconstruction — positive, mentioned in flood repair), Phillip (field crew — positive, mentioned in tub surround installation), Kelly (field technician — positive, mentioned in crawl space inspection).
CTR has an unusually clean review record for a restoration company with 143 reviews. Ask for Victor or Jason if you need emergency water or sewage response, Kurt if mold is the concern. Since they do both testing and remediation, get a second opinion on your mold test results before approving a large remediation scope.
Keep in mind
- CTR does both mold testing and mold remediation. The company that finds the mold has a financial incentive to recommend removal. Consider getting an independent mold test before committing to their remediation scope.
- Their primary identity is water and fire damage restoration, not mold. Mold remediation is one service among many. If your situation is mold-only with no water damage history, a mold-focused company may have deeper specialization.
- The website lists a 60-minute response time, but this is for their primary service area. Ontario, Oregon is also listed and sits roughly 50 miles from their Caldwell office.
- You are the responsible party for payment. If insurance does not cover the claim or you choose not to file, CTR expects payment in full. Clarify coverage before work begins.
- Their founding date is listed as 1995 on the homepage and 1999 on the about page. Minor inconsistency, but worth noting if longevity matters to your decision.