Provider profile
Resto Clean Boise
Provider snapshot
What this listing says
Boise-area homeowners dealing with water damage that may have led to mold, who want a single crew to handle extraction, drying, and remediation under one 24/7 operation owned by Nate Morris.
Best for
- Boise, Meridian, or Eagle homeowners who need water damage and mold handled by the same company in one visit.
- Property owners with active flooding or leaks who need a crew on-site within an hour, day or night.
- Commercial property managers in the Treasure Valley who need water extraction with minimal business disruption.
- Homeowners whose insurance adjuster requires documentation and direct coordination with the restoration company.
About this company
Resto Clean Boise is a family-owned restoration company on West Fairview Avenue in Boise, run by Nate Morris. Their primary identity is water damage restoration, but they also handle mold removal and fire damage for both residential and commercial properties. They claim IICRC-certified technicians and advertise a 45-minute response time.
Nothing on the service side stands out as unusual. They offer the standard restoration package: water extraction, structural drying, dehumidification, mold removal, and fire damage cleanup. They work with insurance adjusters and offer free estimates. The website mentions containment and EPA-compliant disposal for contaminated materials, but doesn't name specific equipment brands or proprietary methods.
The company describes itself as family-run with a repeat-customer base and a 100% satisfaction guarantee. Nate Morris is listed as owner on the About page. The website is templated in places, with at least one blog post referencing a different company name and a different city, which suggests the web content was purchased rather than written in-house.
228 Google reviews at a perfect 5.0 is statistically unusual. That rating with that volume means either every customer has been satisfied enough to leave five stars, or the company has been very effective at generating reviews. A cluster of roughly 25 five-star reviews landed on February 6-7, 2024, nearly all praising the same employee, Jayme Nelson. That pattern is worth noting, though the reviews come from accounts with varying review histories.
Services
Service area
Headquartered at 5006 West Fairview Avenue in Boise, Idaho. They list eight service cities: Boise, Meridian, Garden City, Eagle, Nampa, Kuna, Caldwell, and Star. This covers most of the Treasure Valley, though response times to Nampa and Caldwell from their Boise base could exceed the advertised 45 minutes.
Review consensus
Jayme Nelson is the most frequently named employee by a wide margin, praised for communication, responsiveness, and guiding homeowners through the restoration process. Dean Fritel draws consistent praise for dedication and customer care across multiple reviews spanning several months. Nathan is highlighted for honesty and thoroughness during inspections. Jered Stewart and Dustin Milborne are praised for on-time service and clear communication. Perry Cross described a 9-day water mitigation job where crews were hard-working and tidy. Chris Beasley noted that Resto Clean was not the cheapest among five quotes but was chosen based on the quality of their approach.
0 found across 228 total reviews at 5.0★. No negative reviews to analyze. Every one of the 228 reviews is rated five stars.
Approximately 25 five-star reviews were posted on February 6-7, 2024, nearly all praising Jayme Nelson by name. Several of these accounts have very few other reviews. While each review is individually plausible, the concentration on two days suggests an organized review campaign. This does not invalidate the reviews, but buyers should weigh the organic ones from different time periods more heavily. Outside that cluster, reviews from 2024-2026 name multiple different employees and describe specific job details, which reads as genuine.
Jayme Nelson (customer-facing coordinator — overwhelmingly positive, named in 20+ reviews). Dean Fritel (technician/project lead — positive, praised for dedication and follow-through). Nathan (inspector/technician — positive, praised for honesty and thoroughness). Nate Morris (owner — positive, praised for clear communication). Jered Stewart (technician — positive, praised for courtesy and quality work). Dustin Milborne (technician — positive, praised for punctuality and service). Jeremy (staff — positive, easy to work with). Erin (staff — positive, helpful and caring). Paul (technician — positive, friendly). Gretion (technician — positive, friendly). Matt (staff — positive). Taylor (staff — positive, community-minded).
With zero negative reviews, there are no red flags from customers. The main risk here is structural: they test and remediate mold themselves, so get an independent assessment if mold is found. Ask to work with one of the frequently named employees like Dean Fritel or Nathan, who have the most detailed praise for actual restoration work rather than just customer service.
Keep in mind
- They do both mold testing and mold remediation. That creates a financial incentive to find problems they then get paid to fix. Consider getting an independent mold test before signing a remediation contract.
- A large cluster of five-star reviews appeared on two consecutive days in February 2024, nearly all praising one employee. This pattern is consistent with a coordinated review push rather than organic feedback.
- The website contains templated content, including a blog post referencing 'Force 1 Restoration' and 'South Windsor' instead of Resto Clean and Boise. This suggests the site content was not written specifically for this company.
- Their claimed service area covers eight cities across the Treasure Valley. Confirm response time for locations farther from their Fairview Avenue base, especially Nampa and Caldwell.