Provider profile
Red Truck Disaster Response
Provider snapshot
What this listing says
Boise-area homeowners dealing with crawl space water damage or mold who want a locally owned restoration company whose owner holds EPA mold credentials and trains insurance adjusters.
Best for
- Boise, Eagle, Meridian, or Nampa homeowners who need crawl space mold remediation from a company with deep mold-specific credentials.
- Homeowners selling a property where a home inspector flagged mold or water damage and the deal depends on fast, documented remediation with a warranty.
- Families dealing with water damage emergencies who need same-day response and direct insurance coordination.
- Homeowners who tried another remediation company that failed to resolve the mold problem and need someone to fix it properly.
About this company
Red Truck Disaster Response is a family-owned restoration company based on West State Street in Boise. They handle water damage, mold remediation, mold testing, fire and smoke damage, sewage cleanup, and crawl space work across southwestern Idaho. Their primary identity is disaster restoration, with mold remediation as a core service rather than an add-on.
What stands out: the owner holds credentials as an EPA presenter on mold standards, serves as an expert witness in mold litigation, and is an accredited instructor who trains insurance adjusters on mold claims. That depth of mold-specific knowledge is uncommon for a general restoration company. They also publish the safety data sheets for every product they use on-site (Concrobium, Serum 1000, Mediclean Sanitizer, sodium hypochlorite), which signals transparency about their remediation methods.
The company claims over 30 years of experience and over 5,000 water damage repairs in southwestern Idaho. They won Idaho's Best 2025 award for disaster response in the Treasure Valley. They hold IICRC firm status and are BBB-listed. They offer financing through Acorn Finance and bill insurance directly.
4.9 stars across 154 Google reviews is exceptionally strong. The review volume confirms consistent performance, not a small sample fluke. Nearly every review mentions fast response times and clear communication, with many customers noting same-day inspections and daily text updates during active jobs.
Services
Service area
Headquartered at 4580 W State St in Boise, Idaho. Serves Boise, Eagle, Meridian, Nampa, Kuna, Star, Middleton, Garden City, Caldwell, Hidden Springs, Horseshoe Bend, and Idaho City. The claimed coverage area stretches across much of southwestern Idaho, from Idaho City in the northeast to Caldwell in the west.
Review consensus
Colt draws the most mentions across reviews, handling inspections, estimates, and remediation work. Reviewers consistently describe him as communicative, honest about what work is actually needed, and willing to honor original estimates even when jobs become more complicated. Sam gets praised as a project manager who provides daily progress updates. Cheyanne earns mentions for crawl space inspections and remediation work, with one reviewer noting she texted daily ETAs and updates. Pat gets credit for phone consultations where he explained findings in detail. Luke handles mold inspections and gets called honest and prompt. Heidi draws praise for honesty and reliability at first contact. Mike Trittin managed projects and communicated scope clearly. Rachel Pagni handled intake and was described as responsive. Multiple reviewers note Red Truck came in after another company failed to do the job right, and inspectors recommended Red Truck specifically.
1 found across 154 total reviews at 4.9★. 1 found across 154 total reviews at 4.9 stars. The single 1-star review from Rob Barret (September 2025) contains no text, making it impossible to identify a specific complaint. The reviewer has only 2 total Google reviews and is not a Local Guide. The review received zero likes. Red Truck did not respond to this review.
Red Truck has a 0% owner response rate on negative reviews. With only one textless negative in 18 months, this is not a major concern, but it does mean there is no public evidence of how management handles complaints. The positive reviews reveal a structural strength: multiple reviewers specifically mention choosing Red Truck after other companies failed to properly remediate their mold, and home inspectors recommended Red Truck by name. That kind of referral from independent inspectors is a strong trust signal.
Colt (inspector, estimator, remediation lead — positive). Sam (project manager — positive). Cheyanne/Cheyenne (inspector, remediation technician — positive). Pat (inspector, phone consultant — positive). Luke (mold inspector, technician — positive). Heidi (front office, initial contact — positive). Rachel Pagni (intake, coordination — positive). Mike Trittin (project manager — positive). Corey (technician — positive). Josh (technician — positive). Andrew (technician — positive). Zack (technician — positive). Denver (crew lead — positive).
Ask for Colt if you need a crawl space inspection or mold estimate. He is the most-mentioned name in reviews and reviewers consistently praise his honesty about what work is and is not needed. Since Red Truck does both testing and remediation, get an independent post-remediation verification from an industrial hygienist. Their two-year warranty on mold work (mentioned in one review) is worth confirming upfront.
Keep in mind
- Red Truck does both mold testing and mold remediation. That creates a conflict of interest: the company identifying your mold problem also profits from fixing it. Consider getting an independent mold test before or after their work.
- Their 1-hour response promise and free assessment are strong selling points, but the free assessment also functions as a sales call. Get at least one competing bid before committing.
- The service area spans from Boise to Caldwell to Horseshoe Bend to Idaho City. For locations at the outer edges, confirm response times and whether the same crew handles the work.
- One recent 1-star review (September 2025) has no text and received no owner response. The company does not appear to respond to negative reviews on Google.