Provider profile
Master Restoration
Provider snapshot
What this listing says
Treasure Valley homeowners dealing with water damage or crawl space flooding who want an owner-operated restoration company that handles insurance claims directly and responds same-day.
Best for
- Boise, Meridian, Nampa, and Caldwell homeowners who need fast emergency water extraction or crawl space drying and want a single company to handle the insurance paperwork.
- Homeowners with mold discovered during a real estate transaction who need a quick assessment to determine whether remediation is actually needed.
- Property owners dealing with water damage in a crawl space, where the company has extensive documented experience.
- Commercial or residential clients who want the owner personally involved on-site during restoration work.
- Homeowners with HVAC ductwork that needs cleaning after water or mold damage.
About this company
Master Restoration is a Boise-based restoration company serving the Treasure Valley and parts of eastern Idaho. They handle water damage, mold remediation, fire and smoke cleanup, crawl space restoration, and storm damage. They do both mold testing and mold removal, and they work directly with homeowner insurance companies. The business is now part of the American Restoration family of brands, a national network of local restoration companies.
What stands out is their owner-on-site model. The website states the owners work directly on your property, and reviews confirm this with Jason (who appears to be an owner or senior manager) named in dozens of positive reviews for personally crawling under homes, responding on weekends, and managing insurance disputes. Their water damage technicians hold IICRC certification, and their mold remediation process includes containment, HEPA filtration, dehumidification, and antimicrobial treatment. They also clean HVAC ductwork, which is unusual for a restoration company.
The company is locally owned and emphasizes its knowledge of the Treasure Valley's high-desert climate and soil conditions. They operate out of 6480 W. Contractor St. in Boise and claim 24/7/365 emergency availability, which reviewers consistently confirm with same-day and after-hours arrivals.
With a 4.8-star rating across 265 Google reviews, this is a strong score for a restoration company. Restoration work is inherently stressful and complaint-prone, so maintaining 4.8 at this volume says something about their mitigation side. The complaints that do exist cluster around the repair and rebuild phase, not the emergency response.
Services
Service area
Headquartered at 6480 W. Contractor St. in Boise, Idaho. Primary service area covers the Treasure Valley: Boise, Meridian, Nampa, Caldwell, Eagle, Star, Garden City, and Kuna in Ada and Canyon Counties. They also list Pocatello, Blackfoot, and American Falls in eastern Idaho, though these are 170-230 miles from their Boise office, so response times and crew availability for those locations are worth confirming.
Review consensus
Jason is the most frequently named employee across all reviews. He personally responds to calls, crawls under houses, manages insurance disputes, and communicates proactively. Multiple reviewers describe him arriving on weekends or late evenings. Dustin is praised for going above and beyond on mold work and being informative during crawl space inspections. Connor and Joe are named for competent emergency work. George is recognized for mold assessments and HVAC duct cleaning. J.T. Kidd, Ray, Paige, Cody, Cooper, and Curtis each receive individual praise for responsiveness and courtesy. The most consistent theme is fast initial response, often same-day or within hours, including after-hours and weekends. Reviewers also regularly mention good insurance coordination and clear communication during the mitigation phase.
7 found across 265 total reviews at 4.8★. Thomas West, a Local Guide with 28 reviews, described solid mitigation work followed by poor restoration. Subcontractors cut carpet padding short, left loose nails, did sloppy drywall and trim, painted with the wrong sheen, and never reinstalled a utility sink or rehung doors. He needed his insurance company to threaten fraud charges before Master Restoration refunded the money for unfinished work. Suzanne M spent five months and thousands out of pocket on a bathroom repair, with shelves missing, staples left in the ceiling, and a floor that still felt uneven. Christine Fuller's two-month project dragged to four months with poor communication. Dixie Black signed a work order and then could not get any information or follow-up visit for a week, leading her to hire a different company. Heidi Spencer Oldenburg's communication was so poor she fired them and did the work herself. Ragnar Leifsson blamed a lack of manager supervision for months of delays. Lindsay johnson-hiner, a Local Guide, called the pricing excessive, noting fast arrival as the only positive.
There is a clear split between two sides of this business. The mitigation team (water extraction, drying, fans, emergency response) earns near-universal praise. The restoration team (repairs, subcontractors, rebuilds) generates almost every complaint. This is common in restoration companies that subcontract the rebuild work while keeping emergency response in-house. The owner response pattern reinforces this: all six responses to negative reviews use nearly identical language and were posted in a batch on two dates months after the original reviews. This looks like a reputation management sweep rather than active problem resolution.
Jason (owner or senior manager -- overwhelmingly positive, named in 15+ reviews for hands-on emergency response, insurance coordination, and personal communication). Dustin (technician -- positive, praised for mold work, crawl space inspections, and going above expectations). Connor (technician -- positive, named for emergency response). Joe (technician -- positive). George (technician -- positive, praised for mold assessment and HVAC duct cleaning). J.T. Kidd (technician -- positive, praised for water damage response and knowledge). Ray (technician -- positive). Paige (coordinator -- positive, praised alongside Ray for insurance and repair work). Cody (technician -- positive, praised for reliability). Cooper (technician -- positive, praised for quick response). Curtis (technician -- positive, praised for communication).
Ask for Jason to be your point of contact and get his commitment in writing on the restoration timeline, not just the mitigation. If your project involves rebuilding drywall, flooring, or trim, ask who will do the subcontracted repair work and whether Master Restoration or the subcontractor warranties that work. For mold jobs, get an independent test before agreeing to remediation.
Keep in mind
- They do both mold testing and mold remediation, which is a conflict of interest. The same company that tells you whether you have a mold problem also profits from fixing it. Consider getting an independent mold test before committing to their remediation services.
- The emergency mitigation side (water extraction, drying, fans) gets consistently strong reviews. The restoration and rebuild side (drywall, carpet, painting, trim) draws nearly all of the complaints. Multiple reviewers describe subcontractor work that required them to redo it themselves or bring in another company.
- Several negative reviewers report communication breakdowns after the initial emergency response. Projects projected at two months stretched to four or five months, and follow-up contact became difficult.
- Owner responses to negative reviews follow a near-identical template and were all posted on the same two dates (March 31 and April 10, 2026), suggesting a batch reputation management effort rather than real-time engagement with individual complaints.
- Their service area stretches from Boise to Pocatello, Blackfoot, and American Falls, which spans roughly 230 miles. Confirm response time and crew availability if you are outside Ada or Canyon County.