Provider profile
Disaster Response
Provider snapshot
What this listing says
Boise-area homeowners dealing with water damage or mold that followed a leak, flood, or sewage backup, where one company handling mitigation through reconstruction simplifies a stressful process.
Best for
- Boise and Treasure Valley homeowners needing mold remediation tied to water damage, where one company can handle the entire job from dryout through rebuild.
- Property owners in McCall, Fruitland, Post Falls, or Sandpoint who want a regional company with a local branch rather than a national franchise.
- Commercial property managers, landlords, and institutions needing large-loss restoration with insurance coordination and dedicated project management.
- Homeowners with water-damaged personal belongings who need offsite contents cleaning and restoration rather than disposal.
About this company
Disaster Response is a Boise-based restoration company with eight offices across Idaho and Washington. Mold remediation is one piece of a broader operation that covers water damage, fire damage, biohazard cleanup, ice and snow damage, and full reconstruction. They do both mold testing and remediation in-house.
What stands out is the scale. They run a dedicated contents restoration facility where they clean and restore personal belongings offsite. They deployed a catastrophe team to Texas during the 2021 winter storm, and they handle commercial large-loss projects for hospitals, universities, and multi-unit housing. The mold page describes HEPA vacuuming, containment and isolation of affected areas, dehumidification, and antimicrobial treatments. They follow EPA-recommended remediation processes and reference the SR500 manual for restorative drying.
Founded in 2011 in McCall, Idaho, they remain Idaho-owned and operated. They expanded to Fruitland in 2015, Clarkston WA in 2016, Boise in 2018, Post Falls in 2022, Pullman WA in 2024, and Spokane WA in 2025. They offer financing options for out-of-pocket work.
Their 4.6-star Google rating across 141 reviews is solid, and no reviewers left a negative rating in the last 18 months. For a company with this volume of water-damage and restoration work, that absence of recent complaints is notable.
Services
Service area
Headquartered in Boise, Idaho, with seven additional offices: Fruitland ID, McCall ID, Post Falls ID, Sandpoint ID, Clarkston WA, Pullman WA, and Spokane WA. They claim coverage across Idaho, eastern Washington, and eastern Oregon. The Boise office serves Nampa, Meridian, Caldwell, Eagle, Emmett, and surrounding Treasure Valley communities. The Oregon coverage is less clear, routed through the Fruitland office serving Ontario, Vale, and Baker City.
Review consensus
Fast emergency response is the most consistent theme. Multiple reviewers describe crews arriving within one to two hours of calling. Shane Rudd and Dustin Howard get named together repeatedly for after-hours and holiday work, including a New Year's Eve flooding response. Jason Finley drew praise as mitigation manager for keeping homeowners informed during multi-week projects. Kevin Beck earned multiple mentions for repair work, clear communication, and honest timelines. Fabian received praise for thorough documentation and explaining the drying process. Office staff Rochelle, Jen, and Jenna were credited with being the reason one family made it through their disaster. The insurance coordination stood out in several reviews, with homeowners appreciating the company handling claims paperwork directly.
0 found across 141 total reviews at 4.6★. No negative reviews (3 stars or below) appeared in the last 18 months. The only signal of dissatisfaction comes from a few 4-star reviews: one mentioned workers not always arriving at the scheduled time, another described a repair phase that took longer than expected, and a third mentioned initial issues with repairs that required a follow-up visit from Riley to resolve. None of these rose to a pattern.
This is primarily a water damage and general restoration company. The mold remediation reviews are a small subset of the total. Most of the review volume reflects emergency water extraction, flood cleanup, and reconstruction. The company deployed crews to Texas during the 2021 winter storms, which generated several out-of-state reviews. The absence of any recent negative reviews across 141 total is unusual for a restoration company of this size and may partly reflect active reputation management, though no evidence of that appeared in the data.
Shane Rudd (mitigation technician — positive, named in 6+ reviews for mold remediation and water damage work). Dustin Howard (mitigation technician — positive, frequently paired with Shane for emergency response). Jason Finley (mitigation manager — positive, praised for communication and keeping homeowners informed). Kevin Beck (repair/reconstruction — positive, multiple reviews for quality repair work and honest timelines). Fabian (mitigation technician — positive, praised for documentation and thorough drying). Riley Anthony (repair follow-up — positive, stepped in to resolve issues on a 4-star review). Patrick (mitigation — positive, described as on-site daily for three weeks). Tom (project manager/contents — positive, praised for project management during sewage and holiday work). Andrew Stillions (technician — positive, praised for cleaning, drying, disinfecting, painting, and flooring). Rochelle (office staff — positive). Jen (office staff — positive). Jenna (office staff — positive). Tyler (crew — positive, noted for humor and efficiency on commercial job). Mathew (crew — positive, paired with Tyler). Sergio (crew lead — positive, praised on remodel work). Robert (reconstruction/contents — positive). Hayden (technician — positive, carpet drying). Megan (office/coordination — positive).
Disaster Response is a strong choice if your mold problem grew out of water damage and you want one company to manage the entire process from dryout to rebuild. Ask for Shane or Dustin if you need emergency mitigation work. Get an independent mold test to avoid the testing-and-remediation conflict of interest, and pin down a written reconstruction timeline before the project starts.
Keep in mind
- Disaster Response does both mold testing and mold remediation. That creates a conflict of interest: the company diagnosing the problem also profits from fixing it. Consider getting an independent mold test before or after their work.
- Their service area spans eight offices across three states. If your property is in a remote area between branches, confirm response time and which crew would handle your job.
- Most of their reviews and evident workload center on water damage restoration, not mold-specific jobs. Mold remediation is one service among many, so ask how many dedicated mold jobs their crew handles each month.
- Some reviewers noted that the reconstruction phase took longer than expected, with one describing a project that stretched over a year. Ask for a written timeline with milestones before signing.