Provider profile
Complete Restoration Services
Provider snapshot
What this listing says
Treasure Valley homeowners dealing with water damage who want a woman-owned local company that handles mitigation, mold work, and full rebuild under one roof.
Best for
- Boise, Meridian, and Nampa homeowners who need water damage mitigation with same-day response and want one company to handle everything from extraction through reconstruction.
- Buyers needing insurance-coordinated restoration where the company handles adjuster communication and claim documentation directly.
- Property owners with crawl space moisture concerns who want an honest assessment before committing to work -- multiple reviewers note Shawn declined to upsell unnecessary services.
- Commercial property managers in the Treasure Valley who need 24/7 emergency response and a single point of contact from mitigation through rebuild.
- Real estate agents working against tight closing deadlines who need fast turnaround on water or mold work.
About this company
Complete Restoration Services is a woman-owned restoration company based in Boise, Idaho, operating out of 1757 N Hampton Rd. They handle the full arc of property damage recovery: water extraction, mold inspection and remediation, fire and smoke cleanup, sewage work, crawl space services, and reconstruction. They also install waterproof deck systems. They serve both residential and commercial properties across the Treasure Valley.
What stands out is the end-to-end scope. Most restoration companies hand off the rebuild to a separate contractor. CRS keeps it in-house, with Shawn Richards running mitigation and Greg managing reconstruction. Their mold remediation page describes containment barriers, negative air pressure systems, HEPA air scrubbers, and post-remediation testing. They hold IICRC certification, an EPA Lead Safe credential, and Idaho general contractor and public works licenses. They work directly with insurance carriers including Allstate, State Farm, USAA, Farmers, and Liberty Mutual.
Corey Langdon, a Twin Falls native and BSU graduate, leads the company as president. CRS carries WOSB (Women-Owned Small Business) certification. They are involved locally through Light My Fire, Inc., a nonprofit supporting the Boise and Meridian fire departments and fire safety education for children.
4.7 stars across 176 Google reviews is a strong rating for a restoration company in a mid-sized market. The volume suggests steady work across the Treasure Valley, and the majority of recent reviews highlight fast response times and clear communication.
Services
Service area
Headquartered in Boise, Idaho at 1757 N Hampton Rd. They list 14 service communities across the Treasure Valley: Boise, Meridian, Eagle, Nampa, Caldwell, Garden City, Kuna, Star, Middleton, Emmett, Avimor, Hidden Springs, Valnova, and Horseshoe Bend. The core Boise-Meridian-Nampa corridor is well-supported by reviews, but the outer communities like Emmett and Horseshoe Bend are worth confirming for response time.
Review consensus
Shawn Richards, the mitigation manager, is by far the most frequently named employee. Reviewers consistently highlight his fast response time (often within 30-45 minutes), honest assessments, and willingness to tell homeowners they do not need services. Multiple reviewers specifically note that Shawn declined to sell them work they did not need. Greg draws praise for rebuild project management, with one reviewer noting a 3.5-month project finished on time with strong communication throughout. Lori is highlighted for keeping insurance coordination organized and moving quickly. Dannaa Castillo's review names Shawn, Greg, Rex, and Brenden as a team that delivered a bathroom and laundry room renovation. Several reviewers mention CRS handling all insurance company communication, which they describe as a significant stress reduction.
3 found across 176 total reviews at 4.7★. The most concerning review comes from Jaxon Miller, a 12-review Local Guide who documented CRS failing to remediate mold in an attic and crawl space across three separate attempts. Post-remediation testing showed high mold levels each time, and the home seller eventually fired CRS and hired a competitor. This review is detailed, specific, and credible. Denise Morton reported 7 days of 24/7 dryers running with no explanation and described her dining room as destroyed. Joel Ruiz Vieyra left a 1-star review alleging overcharging and delays, but the owner's response reveals this person was a former CRS technician, not a customer.
The praise pattern is consistent and structural: fast response, honest assessments, strong insurance coordination. The mold remediation failure stands out precisely because it contrasts with the otherwise strong track record on water damage work. CRS may be stronger on water mitigation and reconstruction than on standalone mold remediation. The owner response rate on recent negatives is low at 33% (1 of 3), and the one response that exists was to a former employee rather than a customer complaint. The two substantive customer complaints received no public response.
Shawn Richards (Mitigation Manager -- consistently praised for honesty, speed, and no-upsell approach). Greg (Rebuild Project Manager -- praised for communication and on-time project delivery). Rex (technician -- praised for quality bathroom/laundry work). Brenden (technician -- praised alongside Rex). Chris (technician -- praised for punctuality and knowledge during consultation). Lori (staff -- praised for insurance coordination and organization). Pat (staff -- praised for communication). Sarah (staff -- praised for crawl space inspection). Adam (staff -- praised for crawl space inspection). Gus (staff -- praised as a standout by one reviewer). Sean (technician -- praised for fast response and moisture assessment). Marcos (technician -- praised for crew leadership). Ryan (staff -- praised for getting insurance claim moving). Jared (staff -- praised for insurance coordination). Michael (staff -- praised for coordination).
Ask for Shawn on any water damage or crawl space mitigation job. He has a track record of honest assessments and fast response across dozens of reviews. If you need mold remediation specifically, request details about their post-remediation testing process and consider getting an independent mold inspection before and after the work, given the documented failure on a mold job in early 2026.
Keep in mind
- CRS does both mold inspection and mold remediation, which is a conflict of interest. The company that finds the mold has a financial incentive to recommend removal. Consider getting an independent inspection before agreeing to remediation work.
- One detailed 1-star review from February 2026 describes three failed mold remediation attempts on an attic and crawl space, with post-remediation testing showing high mold levels each time. The seller eventually hired a different company to finish. This is a single case, but it is specific and documented.
- A 1-star review about water damage described 7 days of continuous dryers with no explanation of what was being done or why. If you hire CRS, ask for a written scope of work upfront.
- Their service area lists 14 communities across the Treasure Valley, from Boise out to Emmett and Horseshoe Bend. Confirm response times for locations on the edges of that range.
- One 1-star reviewer turned out to be a former employee based on the owner's response, which reduces its weight as a customer experience signal but suggests some internal turnover.