Provider profile
SERVPRO of Downtown Honolulu/Team Maras
Provider snapshot
What this listing says
Downtown Honolulu condo and high-rise owners dealing with water or mold damage who want a single company to handle mitigation through reconstruction.
Best for
- Honolulu condo and apartment owners who need water damage dried, demolished, and rebuilt by one company without coordinating multiple contractors.
- High-rise property managers dealing with multi-unit water events who need a crew that understands shared building systems and cross-unit containment.
- Homeowners who want mold remediation paired with the underlying water damage repair so the problem does not recur.
- Commercial property owners in downtown Honolulu who need after-hours emergency response for water, fire, or biohazard situations.
About this company
SERVPRO of Downtown Honolulu/Team Maras is a SERVPRO franchise owned by Andrew and Glenna Maras, based in downtown Honolulu on Bishop Street. They handle the full cycle: water extraction, drying, mold remediation, demolition, and reconstruction, all under one roof. Their primary work is water damage restoration in condos and high-rise buildings, though mold remediation and fire damage cleanup are also core services.
Their mold page describes a process geared toward dense urban buildings — containment to prevent cross-unit spread, air scrubbers and HEPA vacuums during remediation, and antimicrobial treatments on affected materials. They emphasize understanding shared ventilation systems and coordinating with property managers, which matters in Honolulu's condo-heavy market. They also do air duct and HVAC cleaning, sewage cleanup, biohazard work, and storm damage repairs including roof tarping.
The franchise is part of the national SERVPRO network, which has operated since 1967. The Maras team runs 24/7 emergency dispatch — multiple reviewers confirm crews arriving on Sunday nights and operations manager Billy Brymer returning calls at 3:30am.
5.0 stars across 93 Google reviews is unusually high for a restoration company handling this volume of work. The consistency shows up in how many different technicians get named by reviewers — Allan, Tyrone, Pharo, Seki, Philip, and others all draw individual praise, suggesting the quality runs deeper than one or two standout employees.
Services
Service area
SERVPRO of Downtown Honolulu/Team Maras is headquartered at 1164 Bishop Street in downtown Honolulu, Hawaii. Their listed service area is Honolulu. Reviews confirm work in condo buildings and residential properties across the Honolulu metro area.
Review consensus
Field technicians get called out by name constantly. Allan (also spelled Alan) appears in at least 10 reviews for moisture monitoring, equipment setup, and drying work — reviewers describe him as informative, punctual, and thorough. Tyrone shows up in 8+ reviews for equipment setup, monitoring, and a calm, helpful demeanor. Pharo (also Pharoah) draws praise for timeliness and follow-through. Seki is noted as a strong team lead who delegates well and works hard. Philip appears across many reviews for demo work and cleanup. Billy Brymer, the operations manager, gets specific praise for middle-of-the-night callbacks and keeping customers updated throughout multi-week projects. Ronald Sipiri is described as calming and knowledgeable during initial assessments. The recurring theme is fast dispatch, clear communication about what is happening and why, and courtesy — multiple reviewers mention technicians offering extra help like taping down cords or taking items off high shelves.
0 found across 93 total reviews at 5.0★. No 1-star reviews exist. The only sub-5-star review in the recent window is a 3-star from Luke M (August 2025), who said the field crew did a good job drying his property but the office was slow to send documentation to his USAA insurance adjuster for the restoration phase. He described it as something that should take minutes. The owner responded by thanking him for a "5-star rating," which did not match the 3-star review he left and did not address his actual complaint about delayed paperwork.
The standout pattern is how many individual technicians are praised by name — at least 15 different employees appear in reviews with positive sentiment. For a single franchise location, that depth of named praise across the crew suggests consistent hiring and training rather than one or two star performers carrying the operation. The single owner response visible in the negative review section was a mismatched template (thanking for 5 stars on a 3-star review), which hints that reputation management may run on autopilot even though the field operation clearly does not.
Allan/Alan Kilarupa (technician — positive, named in 10+ reviews for drying, monitoring, and equipment setup). Tyrone (technician — positive, named in 8+ reviews for equipment setup and monitoring). Pharo/Pharoah (technician — positive, named in 5+ reviews for timeliness and follow-through). Seki (technician/team lead — positive, praised for delegation and hard work). Philip/Phillip (technician — positive, named in many reviews for demo and cleanup). Billy Brymer (operations manager — positive, praised for 3:30am callbacks and keeping customers updated). Ronald/Ron Sipiri (project manager — positive, described as calming and knowledgeable). Heather (team lead — positive, praised for communication and going above and beyond). Joshua/Josh (project manager/technician — positive, praised for kindness and clear explanations). Juan (technician — positive, praised for quick dispatch). Raj/Rajesh Kumar (technician — positive, praised for friendliness and being informative). Jordan (estimating — positive). Frank (project manager — positive, praised for meeting customers to review renovation options). Jamal (technician — positive). Chance (technician — positive). Tristan/Tristen (technician — positive). Eric (technician — positive). Kalvin/Calvin (technician — positive). Kingston (technician — positive). Teveta/Tevita (technician — positive, praised for storage unit cleanup).
This is a strong operation with a near-flawless review record. The one soft spot is office-side paperwork — ask about insurance documentation turnaround before work begins, especially if your claim depends on timely reports. The field crews are consistently praised, so you are unlikely to get a bad technician. If you want a named point of contact, Billy Brymer on the operations side and Allan or Seki on the field side are the most frequently mentioned.
Keep in mind
- They do both mold testing and mold remediation. That means the same company diagnosing the problem also profits from fixing it. Consider getting an independent mold assessment before or after their work.
- The one recent complaint (3 stars out of 93 reviews) was about the office being slow to send documentation to an insurance adjuster. The field crews were not the issue — ask upfront who handles your insurance paperwork and what turnaround time to expect.
- The owner response to that 3-star review thanked the reviewer for a "5-star rating," which was inaccurate. A small thing, but it suggests the office may use templated responses rather than reading each review carefully.
- As a SERVPRO franchise, pricing, policies, and crew quality are set locally by the Maras team — not by SERVPRO corporate. Other SERVPRO locations may operate very differently.