PuroClean North Metro Atlanta

Shawn is the most-named employee across reviews, consistently praised for arriving quickly, documenting damage carefully, and explaining the process. Luis works alongside Shawn on most jobs and draws similar praise for professionalism and cleanliness. Nelson and Jose form a second regular crew, with multiple reviewers describing them as calm, knowledgeable, and communicative during stressful flood situations. Sandra runs a bilingual crew and is praised as a job foreman by multiple reviewers, with one reviewer specifically noting her detailed packout work for an elderly homeowner. Maria draws praise for managing water damage projects and answering questions beyond the scope of the immediate job. Alyssa Howell in the office is described as responsive and helpful with scheduling and coordination. Tatenda (called "T" or "Tee") is praised as a project manager for thoroughness during inspections and willingness to answer questions. Multiple reviewers mention that insurance companies referred them to PuroClean, and the team handled documentation and communication with adjusters.

1 found across 192 total reviews at 5.0★. The single recent negative is from Beverly Hajduk, a 14-review Local Guide. She describes Oliver and Eltilio accidentally damaging her hot water tank during mitigation work, leaving her (ages 77 and 82 in the household) without hot water. The review was written in real time as the situation unfolded: the crew left without explanation, returned, then said a different crew was coming. The owner responded 19 days later with a general apology and an invitation to call. The response did not address the specific claim about the damaged tank or confirm whether it was resolved.

The review record shows a well-staffed franchise with consistent crew pairings: Shawn and Luis handle many jobs together, Nelson and Jose form another regular team, and Sandra leads a separate crew. This crew stability likely contributes to the consistent praise, because customers deal with the same people from start to finish. The single negative review involves a different pair (Oliver and Eltilio) not mentioned in any positive reviews, which raises the question of whether less-experienced crew members get less oversight.

Shawn (technician/lead — positive across 20+ reviews, praised for documentation, communication, and fast response). Luis (technician — positive across 15+ reviews, praised alongside Shawn for professionalism and cleanliness). Nelson (technician — positive across 10+ reviews, praised for calm demeanor and explaining the process). Jose (technician — positive across 10+ reviews, praised for knowledgeable, efficient work). Sandra (job foreman, bilingual — positive across 5+ reviews, praised for detailed packout work and crew leadership). Maria (technician — positive across 5+ reviews, praised for managing water damage projects). Alyssa Howell (office staff — positive, praised for responsiveness and scheduling). Tatenda/Tee/T (project manager — positive, praised for thoroughness and patience during inspections). Leo (technician — positive, praised for water mitigation work). Emilio (technician — positive, praised for professionalism and kindness). Valentina (technician — positive, praised alongside Sandra's crew). Elvis (technician — positive, mentioned in flood response). Ellis (technician — positive, praised for communication). Linda (office/staff — positive, praised for helpfulness). Marcus (owner — positive, praised for calling immediately and dispatching crews). Mark (estimator/tech — positive, praised for quick arrival). Steven (technician — positive, praised for speed and communication). Laheida (technician — positive, mentioned in flood response). Alex (technician — positive, praised for stepping in). Oliver (technician — negative, named in hot water tank incident). Eltilio/Eltillo (technician — negative, named in hot water tank incident).

With 192 reviews at a perfect 5.0 and only one recent complaint, the review record is unusually clean for a restoration company. Ask for Shawn and Luis or Nelson and Jose by name when you call. The single negative involved a crew (Oliver and Eltilio) not seen in any positive reviews, so asking about who will be assigned to your job matters. Get an independent mold assessment before signing a remediation contract, since they do both testing and remediation.