Provider profile
IDC Fire and Water Restoration Suwanee
Provider snapshot
What this listing says
Suwanee and Gwinnett County homeowners dealing with fire or water damage who want a single company to handle mitigation, mold work, and full reconstruction under one roof.
Best for
- Gwinnett County and north Atlanta homeowners who need mold remediation tied to a water or fire loss and want one company to handle the full job.
- Insurance-referred customers with USAA, Nationwide, or Sedgwick policies, since IDC is a preferred vendor for those carriers.
- Homeowners with large-scale damage who need contents pack-out and warehouse storage while the home is rebuilt.
- Property owners who want a single contractor to take a fire- or water-damaged home from emergency mitigation through finished reconstruction.
About this company
IDC Fire and Water Restoration is a family-owned restoration company headquartered in Suwanee, Georgia. Mold remediation is one piece of a broader operation that covers fire damage, water damage, wind damage, contents cleaning, and full reconstruction. They handle both residential and commercial work across the Atlanta metro area.
What stands out is the scope. IDC does mitigation, mold work, and the rebuild all in-house, which means one company from the emergency call through final paint. They maintain warehouse space for contents storage during long projects, and their mold page describes a room-by-room scope-and-estimate process with containment as the first step. The website references IICRC affiliation. They also offer a design showroom at the Suwanee location for reconstruction finishes.
IDC has been operating since 1998, giving them over 25 years in the restoration business. They have offices covering Atlanta, Athens, Anderson/Greenville SC, and Nashville. They are a preferred vendor for several insurance carriers including USAA, Nationwide, and Sedgwick.
At 3.7 stars on 73 Google reviews, the rating is below average for a restoration company. The positive reviews are enthusiastic, with several describing multi-month rebuilds handled smoothly. The negatives cluster around post-completion follow-through: unfinished punch-list work, unreturned calls, and insurance billing disagreements.
Services
Service area
IDC is headquartered in Suwanee, Georgia, and serves the Atlanta metro area including Gwinnett, Fulton, Cobb, and DeKalb counties and cities like Marietta, Roswell, Alpharetta, Duluth, Lawrenceville, and Buford. They also operate offices in Athens/Northeast Georgia, Anderson/Greenville in South Carolina, and Nashville/Middle Tennessee. The multi-state footprint is unusually broad for a family-owned restoration company.
Review consensus
Todd appears in multiple five-star reviews as a project manager who stays available, communicates consistently, and catches quality issues before the homeowner does. Kris, Larry, and Gary earned praise as a team on fire-loss rebuilds, with reviewers noting they advocated with insurance adjusters to get full coverage. Drew, Ed, and Sergio are praised for water mitigation work, with one reviewer noting they returned the next morning to re-check moisture and treat a questionable area rather than just collecting equipment. Ariel Perez and Jorge Maldonado received specific praise for wall and ceiling restoration work. Daria in the office gets repeat mentions for strong first impressions on initial calls. Multiple reviewers highlight the speed of emergency response, with same-day or within-hours arrival consistently mentioned.
4 found across 73 total reviews at 3.7★. Angel Stafford describes a fire restoration that took over a year, during which the original project manager was terminated for allegedly stealing salvageable items. The finished work had serious deficiency claims: no AC in two upstairs rooms, floors installed after trim, unlevel surfaces, and electrical concerns including an overloaded breaker circuit. She emailed concerns and received no follow-up. Iris Moon says the company was paid by insurance but had not started work after weeks and would not return calls. The owner responded saying they have no record of a customer under that name and clarified they do not receive full insurance payments before work begins. Gregwhit Witteborts calls out Jamie and Larry by name, claiming nearly $50,000 for pack-out and storage of a 2,000-square-foot home over six months and says damaged items were not replaced. The owner responded with photo documentation that items were damaged before their involvement and that billing followed insurance-accepted estimates. Mike Taylor reported aggressive driving and smoking in a company vehicle, which is unrelated to project work but drew an owner acknowledgment.
The negative reviews share a common thread: the initial work and emergency response earn praise even from dissatisfied customers, but the company struggles with follow-through after the urgent phase ends. Callbacks stop, punch-list items linger, and disputes over contents damage or billing drag on without resolution. The owner responses are personalized and engage with specifics rather than using templates, which is a positive signal. In two cases the owner provides factual context that complicates the complaint narrative. But responding thoughtfully to a review is not the same as resolving the underlying problem, and multiple reviewers say the company went silent when contacted directly.
Todd (project manager — praised repeatedly for communication and quality oversight). Kris (project manager — praised for insurance advocacy and keeping homeowners informed). Drew (mitigation tech — praised for careful water damage work). Ed (mitigation tech — praised for detailed moisture checks). Sergio (mitigation tech — praised alongside Drew and Ed). Ariel Perez (restoration tech — praised for wall and ceiling work). Jorge Maldonado (restoration tech — praised for quality craftsmanship). Daria (office staff — praised for first impressions and responsiveness). Chad (insurance coordination — praised for getting full claim coverage). Shay Loftis (demolition/tree removal — praised for compassion during storm loss). Jeff Raysby (project manager — praised for seamless process). Wesley Francis (field tech — praised for efficient work). Dakota (field tech — praised as teammate with Todd). Mike (field tech — praised for current repair work). Devin (field tech — praised for current repair work). Chase (field tech — praised for responsiveness). Brandon (field tech — praised for addressing concerns). Adrian Jr. (restoration tech — praised for sheetrock and painting). Jamie (contents specialist — praised by one reviewer for damage assessment; named negatively by another for unresponsiveness). Larry (project-level role — praised by multiple reviewers for insurance advocacy; named negatively by one reviewer for unresponsiveness). Gary (field team — praised in fire-loss rebuilds). Victor (drywall/paint — praised for timely quality work). Tim Brown (inspector — praised for friendly, detailed inspection). Clint (mitigation tech — praised for meticulous water damage work). Andres (mitigation tech — praised alongside Clint). Elliot (field contact — praised for responsiveness). Joe Johnson (project manager — praised for honesty and communication). Curtis (unspecified role — praised for friendliness). Carl (field team — praised in fire-loss rebuild). Phill (field team — praised in fire-loss rebuild). Joey (field team/restoration — praised for unit restoration). Freddie (field team — praised for service). Adrian Perez (restoration lead — praised for careful home repairs).
IDC does strong emergency and mitigation work, and their project managers earn genuine loyalty from homeowners on large rebuilds. The risk is what happens after the urgency fades. If you hire them, get your full scope of work and punch-list expectations in writing before they start, and ask who your single point of contact will be for post-completion issues. Since they test and remediate mold themselves, bring in an independent assessor before agreeing to their mold scope.
Keep in mind
- IDC both tests for mold and performs remediation. That is a conflict of interest. The company that finds the mold profits from fixing it. Consider getting an independent mold assessment before committing to their remediation scope.
- Multiple reviewers report difficulty getting callbacks after the main work is done. Punch-list items and damage claims for belongings went unaddressed for extended periods. Get a written timeline for post-completion follow-up before signing.
- At 3.7 stars on 73 reviews, this is a below-average Google rating. The negatives skew toward communication breakdowns after the project is underway, not the quality of the physical work itself.
- IDC claims coverage across four metro areas in three states. If you are outside Gwinnett County, confirm which office and crew will handle your job and how response times work for your location.