Provider profile
Flood Pros USA
Provider snapshot
What this listing says
Smyrna and metro Atlanta homeowners dealing with active flooding or burst pipes who need same-day water extraction and want a single company to handle mold remediation afterward.
Best for
- Smyrna and northwest Atlanta homeowners who need emergency water extraction after a flood, burst pipe, or appliance leak.
- Property owners who want one company to handle both water damage cleanup and the mold remediation that often follows.
- Commercial property owners — they've restored multiple restaurants simultaneously and handle office floods.
- Homeowners without insurance who want the 20% emergency service discount.
- Buyers who want a company that deals directly with insurance companies on paperwork and claims.
About this company
Flood Pros USA is a water damage and mold remediation company based in Smyrna, Georgia, serving the greater Atlanta metro. They're primarily a water damage operation — mold remediation is a secondary service they added because water and mold problems overlap. Joe Cestero runs the company, which has been operating since 2015.
What stands out is their response speed. The website promises a 90-minute arrival, and reviews consistently confirm crews showing up within an hour or two, even late at night. They handle insurance paperwork directly, which multiple reviewers cite as a major relief. They use moisture meters to find hidden water pockets and apply antimicrobial treatments to prevent mold growth after extraction. All work follows IICRC standards. They also offer a 20% discount on emergency water damage service for customers without insurance.
The company has handled commercial jobs, including restoring three flooded restaurants simultaneously after a pipe freeze. They've also responded to house fires, providing generators and cleanup equipment. The team appears small and hands-on — reviewers consistently name the same handful of technicians across dozens of reviews.
4.9 stars across 140 Google reviews is unusually strong. The volume and consistency suggest a company that delivers on its core promise of fast water extraction and dryout. They also hold a BBB A+ rating.
Services
Service area
Headquartered in Smyrna, Georgia. Lists over 90 cities across the Atlanta metro, including Marietta, Atlanta, Sandy Springs, Roswell, Decatur, Kennesaw, Alpharetta, Woodstock, Douglasville, and Stone Mountain. The claimed area stretches from Cartersville and Canton in the north to Fayetteville and Jonesboro in the south — a radius that may strain the 90-minute response promise for outlying cities.
Review consensus
Abraham gets mentioned more than anyone else — at least six reviewers call him out by name for being knowledgeable, communicative, and reassuring during stressful situations. Joe, the owner, is praised for calm phone manner and quick coordination. Alex appears in several reviews as a late-night responder who follows through until the job is done. Anthony is named as a project manager who manages the insurance and scheduling side. Speed is the dominant theme: reviewers describe crews arriving within an hour, working through the night, and completing multi-day jobs ahead of expectations. Several reviewers specifically note that Flood Pros responded when other companies wouldn't return calls.
1 found across 140 total reviews at 4.9★. One homeowner hired Flood Pros after Hurricane Helene flooding. Anthony provided a verbal estimate of $20,000-$25,000 on site while the homeowner was standing in floodwater. The final bill came in at over $50,000 a month later. The owner then called the homeowner's wife on a Friday evening demanding immediate payment and threatening a lien, claiming he had a voice recording of her agreeing to pay whatever it takes. The reviewer describes the experience as shady. The single-review account and 0 likes weaken the signal slightly, but the complaint is detailed and specific.
A cluster of approximately 10 text-free 5-star reviews appeared on January 2, 2025, and another cluster in late July 2023, which may reflect solicited reviews. Separately, about seven reviews from late July 2024 relate to a single house fire affecting the Loggins family — friends and family members each posted reviews about the same event, which inflates the review count around that incident. The zero percent owner response rate on negative reviews is notable for a company at this volume.
Abraham Diaz (technician — praised repeatedly for knowledge and communication). Joe Cestero (owner/representative — praised for calm demeanor and responsiveness). Alex (technician — praised for late-night availability and follow-through). Anthony (project manager — praised for effort and coordination; named in the billing dispute). Benjamin Swift (technician — praised for professionalism). Catherine (staff — praised for helpfulness). Ryan (staff — praised for transparency and early arrival). Jamal (staff — praised for insurance claim help). Tyler (staff — praised for fire recovery setup). Jayson (staff — praised for kindness). Nick (technician — mentioned positively). John (staff — praised for work quality).
Ask for Abraham or Alex if you can. Get your estimate in writing with a cap before any work starts — the one serious complaint here is about a verbal estimate that doubled. Flood Pros responds fast and handles insurance well, but protect yourself on pricing during emergencies when you have less leverage.
Keep in mind
- They do both mold testing and mold remediation, which is a conflict of interest. The company that finds the mold profits from removing it. Get an independent mold test before agreeing to remediation work.
- One reviewer reported receiving a verbal estimate of $20,000-$25,000 during a hurricane emergency, then being billed over $50,000. The owner did not respond to this review. Get a written estimate with a not-to-exceed amount before work begins, especially during disaster situations when you're under pressure.
- The owner did not respond to the single recent negative review, so there's no way to assess the company's side of the billing dispute.
- They claim service across 90+ cities in the Atlanta metro. Response times outside the Smyrna/Marietta/Atlanta core may be longer than the 90-minute promise.
- Their primary identity is water damage restoration, not mold. If your issue is mold without a water event, a mold-focused company may be a better fit.