Provider profile
Duraclean Cleaning and Restoration
Provider snapshot
What this listing says
Smyrna and west metro Atlanta homeowners dealing with water damage who also need mold remediation from a single franchise operation running since 1986.
Best for
- Smyrna and west Cobb County homeowners who need water damage cleanup that leads into mold remediation under one contractor.
- Repeat residential customers looking for a single company to handle carpet, upholstery, tile, and rug cleaning alongside restoration work.
About this company
Duraclean Cleaning and Restoration operates out of Smyrna, Georgia, as a Duraclean franchise that opened in 1986. The company started as a carpet and upholstery cleaning business and expanded into water damage restoration, mold remediation, fire damage restoration, and sewage backup cleanup. Owners John and Stacy run both residential and commercial operations across metro Atlanta.
The website describes mold remediation as one of several service lines rather than a specialty. Duraclean does not detail specific mold equipment, containment methods, or testing procedures on its site. The mold page focuses on health risks and general remediation language. Water damage restoration is clearly the primary service, with 24/7 emergency response and insurance coordination.
This is a franchise operation. Duraclean International provides initial training, and the company holds IICRC firm certification. They carry business, auto, liability, workers' compensation, and pollution insurance. The franchise has earned repeat recognition from Home Reports Best Pick and Angie's List Super Service Award.
4.9 stars across 270 Google reviews is unusually strong. Zero complaints surfaced in the last 18 months, and the positive reviews consistently name specific technicians by name, suggesting stable staffing and consistent field work.
Services
Service area
Headquartered in Smyrna, Georgia. The company lists 23 service cities across metro Atlanta, including Marietta, Kennesaw, Acworth, Roswell, Alpharetta, Sandy Springs, Dunwoody, Buckhead, Decatur, Brookhaven, Cumming, and Woodstock. That is a wide geographic footprint for a single franchise location.
Review consensus
Kevin appears in more reviews than any other technician, praised for carpet cleaning, upholstery work, tile and grout sealing, pet stain removal, and honest upselling. Dr Mike Lim noted Kevin recommended only services actually needed. Sophia Peterman said Kevin returned the next day to rework stubborn stains at no extra charge. Armando drew praise from Deltah Stith for walking through the process step by step. Hernando showed up on Christmas Eve for a remediation job. Jerry Jordan described Duraclean arriving within an hour during an ice storm when other companies failed to return calls. Multiple reviewers mention on-time arrival, transparent pricing, and willingness to lower quotes when the job turned out smaller than estimated.
0 found across 270 total reviews at 4.9★. No 1-star or negative reviews surfaced in the last 18 months. Among the 4-star reviews visible in the packet: Jan Heck reported two cancellations or postponements before service was completed. Nina Daniel noted furniture took 12 hours to dry instead of the quoted 4. Freda Bell said the owner missed seeing a small section during the estimate. Sue Guthmann never received a receipt. These are minor operational hiccups rather than patterns.
Kevin handles a disproportionate share of the field work visible in reviews, covering carpet, tile, upholstery, and rug jobs across multiple cities. If Kevin is unavailable, it is unclear whether other technicians deliver the same level of service that drives most of the positive feedback.
Kevin Ang (technician — overwhelmingly positive across carpet, upholstery, tile, rug cleaning, and pet stain removal). Armando (technician — positive, praised for explaining the process). Hernando (technician — positive, completed remediation on Christmas Eve). Justin (technician — positive, prompt and informative). John (owner — positive, came to assess sewer line damage personally). Stacy (owner — positive, visited customer's home with John to check damage).
Duraclean's review profile is remarkably clean, with Kevin doing much of the praised field work. If you are hiring for mold remediation specifically, ask who will handle the job and what mold-specific training that technician has. For water damage and general cleaning, this company's track record speaks clearly.
Keep in mind
- Duraclean does both mold testing and mold remediation. This creates a conflict of interest: the same company that identifies the problem profits from fixing it. Consider getting an independent mold assessment before committing to their remediation work.
- Mold remediation is a secondary service line here. The website does not describe specific mold removal equipment, containment procedures, or post-remediation testing. Water damage restoration is the core business.
- The service area lists 23 cities spread across metro Atlanta, from Cumming to Decatur. Response times outside west Cobb County and Smyrna may differ from what nearby customers experience.
- This is a franchise, not an independent operator. Training standards come from Duraclean International. That means consistency in process but less flexibility in how they approach unusual jobs.