Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Savannah and Chatham County homeowners dealing with water damage that has led to mold, who want plumbing repair and remediation handled by the same crew in one call.
Best for
- Savannah homeowners facing water damage and potential mold after a plumbing failure, sewer backup, or storm flooding.
- Property owners who want plumbing repair, water extraction, drying, and mold remediation from a single company rather than coordinating multiple contractors.
- After-hours emergencies in Chatham County — they answer calls at 1:30 AM and reviewers confirm technicians arrive within the hour.
- Commercial properties like schools and offices that need fast-turnaround water cleanup with insurance documentation.
About this company
Roto-Rooter in Savannah is a national franchise operating as an independent contractor out of 4110 Meding St, managed by Adam Westendorf. Their primary identity is plumbing and drain service — mold remediation is a downstream offering they handle after water damage events. They have been operating under the Roto-Rooter brand since 1935 and run 24/7, 365 days a year across Chatham County and surrounding areas.
What sets this location apart from standalone mold companies is the single-provider model. When a pipe bursts or a sewer backs up, the same company extracts the water, dries the structure, and remediates any mold that follows. Their website says they use HEPA vacuums, air scrubbers, dehumidifiers, and antimicrobial treatments, and that their water restoration crews hold IICRC certification. They also mention AMRT (Applied Microbial Remediation Technician) training for their mold work. Because they fix the plumbing source themselves, they do not need to wait on a third-party plumber before starting restoration.
The Savannah location serves 10 counties across southeast Georgia, from Chatham and Bryan near the coast to Wayne and Ware further inland. The team includes multiple named technicians who show up repeatedly in recent reviews. They hold Georgia plumbing license MP #210466 and offer Synchrony financing.
4.8 stars across 1,115 Google reviews is a strong number for a service company at this volume. Most recent reviews praise same-day arrival and technicians who explain what they find. The few complaints center on pricing and one instance of a technician who gave a customer inaccurate information about replacement parts.
Services
Service area
Headquartered at 4110 Meding St in Savannah, Georgia. Serves Chatham, Bryan, Effingham, Liberty, Long, Tattnall, Evans, Wayne, Pierce, and Ware counties. Named cities include Pooler, Richmond Hill, Rincon, Tybee Island, Hinesville, Jesup, and Waycross. The 10-county footprint extends well beyond the Savannah metro — Waycross and Jesup are over an hour's drive — so confirm response times for locations outside Chatham County.
Review consensus
Chandler Drew is the most frequently named technician, praised across at least six recent reviews for diagnosing problems accurately, fixing leaks and drain issues same-day, and explaining his findings. Jay and Austin work as a team and appear in five or more reviews — customers call out their after-hours commercial work and willingness to take extra time with customers, including one who interacted kindly with a child with autism. Dylan gets high marks for thoroughness on late-night emergency calls, with one reviewer noting he arrived after a 1:30 AM call. Paul is praised for walking customers through the process and identifying areas of concern. Cody fixed problems that two other companies failed to resolve. Phone staff Michelle and Amy drew specific praise for product knowledge and helpfulness. Same-day response is the dominant theme — reviewers consistently report calls returned within minutes and technicians arriving within 30 minutes to an hour.
4 found across 1115 total reviews at 4.8★. Of the four 1-star reviews, two contain substantive complaints. Matthew Clark reported being quoted $699 plus toilet cost for a minor issue he later fixed for $15, calling it a rip-off — the owner responded that they could not find a service record under his name. Richard James reported a Roto-Rooter van driver texting while driving — the owner asked him to call so they could investigate. The other two 1-star reviews lack detail: one says only "Fix the attitudes" and the other has no text at all. The owner could not find service records for either of those reviewers.
The owner responds to 100% of recent negative reviews, and the responses engage with specifics rather than using templates. On two of the four 1-star reviews, the owner noted they could not locate a service record under the reviewer's name — which either means wrong-company reviews or customers using different names. The 3-star reviews reveal more useful patterns: Kristin Cooper's detailed account of technician Ray giving inaccurate information about shower parts is the most substantive complaint in the set, and the owner acknowledged the communication failure. John Vargo's 3-star review about a 3-day wait for contact on an online request exposed a gap in their online scheduling follow-up, which the owner said they were evaluating.
Chandler Drew (technician — positive, praised in 6+ reviews for diagnostics and same-day fixes). Jay (service manager/technician — positive, praised in 5+ reviews for accountability and after-hours work). Austin (technician — positive, works with Jay, praised in 5+ reviews). Dylan (technician — positive, praised for late-night emergency calls and thoroughness). Paul (technician — positive, praised for patience and clear explanations). Cody (technician — positive, praised for fixing issues other companies could not). Sidney (technician — positive, praised for explaining options). Brandon (technician — positive, worked with Austin). Darrell (apprentice — positive, worked with Jay). Ray (technician — negative, one reviewer reported he dismissed her questions and gave inaccurate parts information). Michelle (phone staff — positive). Amy (phone staff — positive).
Ask for Chandler, Jay, or Dylan if you can — they show up repeatedly in positive reviews and handle both plumbing and water damage calls. If your mold problem stems from a water event, this company can handle the full chain from source repair to remediation. Watch the quotes closely and do not hesitate to ask for an itemized breakdown before authorizing work.
Keep in mind
- Mold remediation is not their core business. Roto-Rooter is first and foremost a plumbing company. If you have a mold problem unrelated to a plumbing or water damage event, a dedicated mold remediation firm may be a better fit.
- Pricing runs high. Multiple reviewers noted steep costs — one paid $238 for a 5-minute commode unclog, another $312 for a simple shower stem install. A 4-star reviewer called the work good but the price steep for less than an hour of labor.
- The service area spans 10 counties and reaches cities like Waycross and Jesup, over an hour from Savannah. Response times in outlying areas may not match the same-day service reviewers report in Chatham County. One reviewer in a distant area waited three days without anyone contacting him.
- This is a franchise location operated as an independent contractor. Pricing, service availability, and guarantees may differ from other Roto-Rooter locations.