Provider profile
SERVPRO of Fort Oglethorpe Ringgold
Provider snapshot
What this listing says
Fort Oglethorpe and Ringgold homeowners dealing with mold after water damage who want a single company to handle extraction, remediation, and reconstruction under one contract.
Best for
- Homeowners in Fort Oglethorpe, Ringgold, or Rossville who discover mold after a water event and want one company to handle the full chain from water extraction through mold cleanup to drywall replacement.
- Commercial property owners needing fast-response mold remediation with insurance paperwork coordination handled by the restoration company.
- Buyers who want contents packed out and stored off-site during remediation, rather than trying to protect belongings in place.
- Situations where mold remediation is part of a larger fire or storm damage project and consolidating contractors reduces coordination headaches.
About this company
SERVPRO of Fort Oglethorpe, Ringgold is a franchise restoration operation based in Rossville, Georgia, serving the Catoosa County corridor. Mold remediation is one piece of a larger restoration business that also covers water damage, fire damage, storm cleanup, and construction. They do both mold testing and mold remediation, which is worth understanding before you hire them.
Their mold page describes a standard SERVPRO franchise process: containment to isolate affected areas, air scrubbers and HEPA vacuums for filtration, antimicrobial treatments on mold colonies, and removal of porous materials like drywall and carpet when needed. They also offer contents packout and storage at a separate facility, which matters if mold has spread to furnishings. Nothing here is unusual for a SERVPRO franchise, but the full water-to-mold-to-rebuild pipeline means you can avoid coordinating multiple contractors.
The franchise is owned by the Culpepper family (James M., Susan, Edward C., and Patrick Culpepper) along with Bobby C. Bryan. Staff referenced in reviews from IICRC training at SERVPRO's corporate facility suggests consistent onboarding. The franchise has deployed teams to out-of-state disasters, which signals capacity beyond typical local jobs.
At 4.9 stars across 51 Google reviews with zero negative reviews in the last 18 months, this is an unusually clean record. The review volume is modest but the consistency is notable for a restoration company, where emotional situations often generate complaints regardless of work quality.
Services
Service area
Based in Rossville, Georgia. Serves the Fort Oglethorpe and Ringgold area in Catoosa County. The website lists only Ringgold, GA as the named service area without specifying additional cities or a mileage radius, so confirm coverage for properties outside the immediate corridor.
Review consensus
Fast response time is the most consistent theme. Multiple reviewers mention same-day or same-night arrival. Tyler Arnold appears in at least five reviews for water damage and mold work, praised for honest assessments and clear communication. Izaak drew praise from both a homeowner and an insurance agent for responding within an hour and coordinating local resources. Cody gets two mentions for being personable and community-oriented. Stewart (also spelled Steward) is called out twice for being the person to call. Decker Baldwin earned praise for daily communication during a burst pipe cleanup. Several insurance agents recommend the company, noting smooth coordination between restoration work and claims processing.
0 found across 51 total reviews at 4.9★. No 1-star reviews found in the last 18 months. Across all 51 reviews at 4.9 stars, the scraped sample contains no negative reviews at any star level within the recency window.
Several reviews come from insurance agents recommending the company to their own clients, which is an unusual referral pattern. This suggests the franchise has built relationships with local insurance offices, not just end consumers. The 2022 cluster of reviews from Missouri and other out-of-state locations indicates SERVPRO deploys this franchise's crews to disaster zones, which means local availability may occasionally be reduced during major regional events.
Tyler Arnold (project manager/technician — consistently positive across 5+ reviews for water and mold work). Izaak (team lead — positive, praised for fast response and going above expectations). Cody (community-facing role — positive, described as personable). Stewart/Steward (technician — positive, recommended by name twice). Decker Baldwin (project coordinator — positive, praised for daily communication). Charles Head (responder — positive, answered emergency call). Drew Wheeler (technician — positive, set up emergency profiles for homeowners). Tim (technician — positive, praised for communication). Krystle (technician — positive). Pedro (technician — positive). Joey (crew member — positive). Reagan (crew member — positive). Alberto (crew member — positive). Bruce (crew member — positive). Moses (crew member — positive, praised for courtesy). Ismael (crew member — positive, praised for efficiency).
This franchise has a clean review record and a deep bench of named staff who get called out positively. If you hire them for mold work, ask for Tyler Arnold or Izaak based on the review trail. The main thing to watch is the conflict of interest from combined testing and remediation -- get a second opinion on the scope before signing off on a large remediation project.
Keep in mind
- They do both mold testing and mold remediation. That means the same company telling you whether you have a problem is the one billing you to fix it. Consider getting an independent mold assessment before committing to their remediation scope.
- This is a SERVPRO franchise, not an independent mold specialist. Their mold work follows the corporate SERVPRO process. If you need someone with deep mold-specific expertise for a complex situation, a dedicated mold company may be a better fit.
- The website lists a Ringgold, GA service area without naming specific cities or counties beyond that. Ask about travel charges if your property is outside the immediate Fort Oglethorpe-Ringgold-Rossville area.
- With 51 reviews total, the sample size is smaller than many restoration companies. The 4.9-star rating is strong but built on a thinner base.