Provider profile
ServiceMaster by Twins
Provider snapshot
What this listing says
Rome and northwest Georgia homeowners needing water or mold work from a large franchise crew with 24/7 availability and insurance coordination built into the process.
Best for
- Rome, Cartersville, and northwest Georgia residents dealing with water intrusion or mold growth who want a single company to handle mitigation through reconstruction.
- Insurance-claim situations where you need a company with dedicated claims coordinators to manage documentation and adjuster communication.
- Commercial property managers needing mold inspection and remediation with a team large enough to deploy quickly on a commercial-scale job.
- Homeowners hit by storm or water damage who need weekend or after-hours emergency response — reviewers confirm the team shows up on weekends.
- Buyers who value a named point of contact — multiple reviewers describe a single technician (often Shawn LeMaster) managing their case from start to finish.
About this company
ServiceMaster by Twins operates out of Rome, Georgia, as a locally owned franchise of ServiceMaster Restore. Barry and Larry Alford own the business, and the "Twins" name comes from the brothers themselves. The franchise runs under a national brand with over 65 years of history, but this location makes its own hiring and operational decisions.
The Rome office carries IICRC credentials and lists a large team — over 30 staff members on the website, including a mitigation manager (David Pearson), multiple lead mitigation technicians, project managers, estimators, and claims coordinators. They handle mold inspection and remediation, water damage, fire and smoke restoration, storm damage, odor removal, carpet cleaning, packout services, and managed reconstruction. The website describes containment, negative air, air scrubbers, and dehumidification as part of their mold process. They also offer pre-loss planning for commercial clients and continuing education courses for insurance adjusters.
The team lists three claims coordinators (Donna Teems, Jasmine Cruz, Emily Sims), which signals they handle a meaningful volume of insurance-driven work. They serve Adairsville, Armuchee, Cartersville, Cassville, Cave Spring, and Coosa in addition to Rome.
At 4.2 stars across 53 Google reviews, this rating sits below the 4.5 threshold where most buyers feel comfortable. The three recent negative reviews each describe a different failure — scheduling breakdowns, unauthorized demolition during hurricane cleanup, and a repair contractor who installed the wrong amount of insulation. The owners did not respond to any of these complaints publicly.
Services
Service area
ServiceMaster by Twins is headquartered at 1 Hillindale Dr SE in Rome, Georgia. The website lists service areas including Adairsville, Armuchee, Cartersville, Cassville, Cave Spring, and Coosa — a cluster of towns across Floyd and Bartow counties in northwest Georgia.
Review consensus
Shawn LeMaster is the standout name — six different reviewers praise him for keeping them informed with daily updates, explaining the process, and handling everything from water-damaged condos to church pew cleaning. Halley Sullins gets credit for weekend response and follow-through across multi-day jobs. Lance Gaylor and Patrick Ott appear together in a moving-related review for speed and care. David Pearson drew praise from two reviewers for patience and clear explanations. Several reviewers mention being kept in the loop throughout multi-day processes, suggesting the company's communication strengths live at the technician level.
3 found across 53 total reviews at 4.2★. The most recent 1-star review (June 2026) describes active water intrusion and mold with repeated scheduling failures — crews not showing up, last-minute cancellations, and an unauthorized third-party contractor arriving in an unmarked vehicle at night. A September 2025 review from a hurricane Helene customer describes the company gutting a kitchen without insurance or homeowner approval, failing to document discarded items, losing three ladders, and damaging hardwood floors — then blaming the 82-year-old homeowner they had never spoken with directly. The 2-star review (October 2025) notes decent cleanup work but calls out contractor Mario for installing 4 inches of insulation after quoting 16 inches and attempting to charge for unsuitable floor coverings.
The negatives point to a gap between the field technicians and the company's project coordination and repair subcontractors. Reviewers consistently praise individual technicians by name for communication and care, but the complaints center on scheduling, authorization, and contractor oversight — the office and management layer. The 0% owner response rate on negative reviews reinforces this impression: the company does not engage publicly with criticism.
Shawn LeMaster (lead mitigation technician — praised by six reviewers for communication and thoroughness). Halley Sullins (mitigation technician — praised for weekend response and keeping clients informed). David Pearson (mitigation manager — praised for patience and detailed explanations). Lance Gaylor (lead mitigation technician — praised for punctuality and knowledge). Patrick Ott (mitigation technician — praised for mold/moisture checks and moving work). Cody Wise (mitigation technician — praised alongside Shawn for water remediation). Justin Saylor (project manager — praised for keeping a client informed over six days). Nick Kastanias (warehouse technician — praised alongside Patrick for mold checks). Tyler (unknown role — praised for responsiveness). Aaron (unknown role — praised for home visit and explaining the process). Bryon (unknown role — praised for calm reassurance during flooding). Mario (repair contractor — criticized for wrong insulation and billing issues).
Ask for Shawn LeMaster or Halley Sullins if you need mitigation work — they earn consistent praise for communication. Get everything in writing before any demolition or removal begins, especially scope of work and what gets documented for insurance. Watch the handoff from cleanup to repairs closely; the company's repair phase draws the sharpest criticism.
Keep in mind
- ServiceMaster by Twins does both mold testing and mold remediation. When the same company tests for mold and then sells you the remediation work, they have a financial incentive to find problems. Consider getting an independent mold test before agreeing to remediation.
- The owners did not publicly respond to any of the three recent negative reviews. A 0% response rate on complaints makes it harder to assess how the company handles disputes.
- One reviewer reported the company gutted a kitchen without insurance approval during hurricane cleanup, then denied responsibility. Scope-of-work authorization is a recurring theme in the negatives.
- A repair-phase reviewer said contractor Mario installed 4 inches of insulation after quoting 16 inches, and tried to charge for dust-covered floor coverings. The cleanup-vs-repair quality gap appears in multiple reviews.
- At 4.2 stars with 53 reviews, this is a below-average Google rating. The negatives describe serious issues (unauthorized work, missing documentation, no-show crews), not minor complaints.