Provider profile
Tru-Steam Carpet & Upholstery Cleaning
Provider snapshot
What this listing says
Savannah metro homeowners who need mold work from a carpet and restoration company with 27 years of truck-mounted steam cleaning experience and 24/7 emergency response.
Best for
- Rincon, Savannah, and Pooler homeowners dealing with mold after water damage, where the same company can handle extraction, drying, and remediation in one call.
- Homeowners who want eco-friendly, plant-based cleaning solutions during mold removal, especially households with children or pets.
- Property managers in the Savannah metro who need a single vendor for recurring carpet cleaning and occasional mold or water damage work.
- Homeowners with post-flood mold concerns who need 24/7 emergency response with truck-mounted equipment.
About this company
Tru-Steam is a Rincon, Georgia-based cleaning and restoration company serving the greater Savannah metro area. Their primary identity is carpet and upholstery steam cleaning, with mold remediation and water damage restoration as secondary services. They run truck-mounted hot water extraction systems that reach 200 degrees Fahrenheit, and they claim 27 years in business with over 25,000 hours on that equipment.
Their mold remediation page describes a six-step process: assessment, containment with negative air pressure, HEPA air scrubber filtration, removal of porous materials like drywall and carpet, sanitization, and restoration. They also handle water damage with 24/7 emergency response, including extraction, dehumidification, and structural drying. The mold page claims 16 years of experience specifically in restoration work, which is notably less than their 27-year carpet cleaning history.
The company uses plant-based, biodegradable cleaning solutions and markets a health-first approach. Their about page emphasizes that technicians do the work rather than salespeople, and they offer a satisfaction guarantee with re-cleaning or refund. Owner Sean built the company from carpet cleaning into restoration services, though recent reviews suggest he has stepped back from field work as the company has grown.
A 4.9-star rating across 478 Google reviews is unusually strong for a service company at this volume. The vast majority of reviews praise punctuality, friendliness, and visible cleaning results. Only 4 reviews at 3 stars or below appeared in the last 18 months.
Services
Service area
Headquartered in Rincon, Georgia. Serves the Savannah metro area including Savannah, Pooler, Richmond Hill, Tybee Island, Springfield, Guyton, Bloomingdale, Port Wentworth, Hinesville, Statesboro, and Skidaway Island in Georgia, plus Bluffton and Hilton Head in South Carolina. That is a wide footprint spanning roughly 80 miles, so response times may vary at the edges.
Review consensus
Reviewers consistently name specific technicians and praise them individually. Ryan gets the most mentions for friendliness, thoroughness, and willingness to explain his process. Todd (full name Todd Waldron) draws praise for efficiency and prompt arrivals. Michelle earns loyalty from repeat customers, with one reviewer noting she has cleaned their carpets for five years. Cade is praised for being well-dressed, mannerly, and explaining aftercare steps. Bryan/Brian gets credit for persistence, returning for a second attempt on a stubborn stain at no extra charge. Scheduling ease and online booking receive frequent praise. Punctuality is the single most repeated theme across all reviews.
4 found across 478 total reviews at 4.9★. Beth Davis, a self-described loyal customer of five or more years, left a 1-star review detailing how the company changed as it grew. She says Sean stopped doing field work, prices went up substantially, and service quality declined under newer staff. Her review was updated multiple times over several years, tracking the deterioration. The owner responded with a generic one-line thank you that did not engage with any of her specific complaints. Mary Ingram (2 stars) reported that the technician left excess water in her carpet after cleaning, requiring 14 towels and her own steam cleaner to extract. The owner responded with a detailed explanation that their truck-mounted systems should prevent this, expressed surprise, and offered to investigate and resolve the issue. Paige Glickman (3 stars) said she was charged three times the quoted price and that her carpet looked as bad or worse afterward. She noted the technician wanted to charge less but the office overrode him. The owner cited a $149.99 minimum service charge and said they had confirmed pricing before the appointment. Shana Jackson (3 stars) was charged full price for cleaning only a sofa frame after she had already disassembled the piece and laundered the cushions herself. The owner acknowledged they should have adjusted the price and offered a partial credit.
Three of the four recent complaints are about pricing, not quality. The common thread is a gap between what the customer expected to pay and what they were charged, whether from a minimum service fee, full-price billing on a reduced job, or charges exceeding a quote. This suggests a disconnect between the office's pricing structure and what customers hear during booking. The owner responds to 100% of negative reviews, but the quality varies: Beth Davis's 1-star got a one-line template reply, while the other three received detailed, personalized responses that acknowledged the issue and offered resolution. The contrast suggests the company takes some complaints more seriously than others.
Ryan (technician -- praised for friendliness, thoroughness, explaining process, and care around pets). Todd Waldron (technician -- praised for promptness, efficiency, and strong results on older carpets). Michelle (technician -- praised for warmth and loyalty from repeat customers over multiple years). Cade (technician -- praised for neat appearance, mannerly conduct, and explaining aftercare). Bryan/Brian (technician -- praised for persistence and detailed work, returning for free re-treatment). Shane (technician -- praised for carpet repair and going above expectations). Stephanie (office staff -- praised for being helpful and understanding during scheduling). Mike (technician -- praised alongside Todd for friendliness and efficiency). Sean (owner -- mentioned by a long-time customer as having stepped back from field work as the company grew).
At 4.9 stars across 478 reviews, the field technicians earn genuine loyalty from customers. The risk with Tru-Steam is not the cleaning work itself but the billing: get the total price in writing before your appointment, confirm whether minimums apply, and clarify what happens if the scope changes on site. If you are hiring them for mold remediation specifically, ask how many mold jobs they have completed and request references for that work rather than relying on their carpet cleaning reputation.
Keep in mind
- Tru-Steam offers both mold testing and mold remediation. That means the same company that tells you whether you have a problem also profits from fixing it. Consider getting an independent mold inspection before committing to their remediation work.
- Three of the four recent negative reviews mention pricing surprises: charges exceeding quotes, a $149.99 minimum service charge that was unexpected, or no price adjustment for custom jobs. Get a detailed written quote and confirm minimums before scheduling.
- This is primarily a carpet and upholstery cleaning company that expanded into restoration. Their mold page claims 16 years of restoration experience versus 27 years of carpet cleaning. Ask specifically about mold job volume and credentials.
- Their service area spans from Statesboro to Hilton Head, roughly 14 named cities across two states. Response times for locations far from their Rincon home office may vary.