Provider profile
Serclean
Provider snapshot
What this listing says
Richmond Hill and Savannah homeowners dealing with water damage who want a single company to handle extraction, structural drying, mold testing, and insurance coordination under one roof.
Best for
- Richmond Hill, Savannah, and coastal Georgia homeowners facing water damage from burst pipes, slab leaks, or storm flooding.
- Property owners who want mold testing and remediation handled by the same crew that did the water damage work, avoiding the delay of coordinating separate companies.
- Commercial property managers, schools, and healthcare facilities in Georgia needing 24/7 emergency restoration with insurance coordination.
- Homeowners who want a single point of contact to manage the restoration process from water extraction through structural drying and reconstruction.
About this company
Serclean is a family-owned restoration company based in Richmond Hill, Georgia, serving the Savannah coastal area and a wide stretch of the Southeast. Their primary identity is water damage restoration, but they also handle mold testing and remediation, fire damage, and storm damage. They advertise 24/7 emergency response with a stated arrival time of 60-90 minutes.
What stands out is the range of services under one operation. They do water extraction, structural drying with commercial dehumidifiers and air movers, moisture mapping with thermal imaging, HEPA vacuuming for mold work, and antimicrobial treatments. They also handle insurance claim documentation and coordinate directly with carriers. For mold, they do both testing (collecting air and surface samples sent to a lab) and remediation, including containment and vent sealing during cleanup.
Serclean claims over 25 years of experience and describes itself as locally owned and operated. They hold IICRC firm certification and list offices across Georgia (Athens, Atlanta, Bogart, Columbus, Marietta, Norcross, Savannah, Richmond Hill), plus locations in Tennessee, South Carolina, North Carolina, Florida, and Alabama.
119 Google reviews at a perfect 5.0 stars is unusual for a restoration company operating at this scale. The volume and consistency suggest genuine customer satisfaction, particularly around communication and speed of response. Multiple reviewers specifically describe same-day or next-day arrivals and clear explanations of the remediation process.
Services
Service area
Serclean is headquartered in Richmond Hill, Georgia, with offices in Savannah, Athens, Atlanta, Bogart, Columbus, Marietta, and Norcross across Georgia. They also list locations in Tennessee (Nashville, Brentwood, Clarksville), South Carolina (Charleston), North Carolina (Concord), Florida (Fort Walton Beach), and Alabama (Daphne). The six-state footprint is broad for a family-owned company, so confirming local crew availability and response times for locations outside the Savannah and Atlanta metro areas is worth doing.
Review consensus
Blake Wisham is the most frequently named technician, praised across more than a dozen reviews for being detail-oriented, communicative, and responsive. Justin Murns (operations manager) gets repeated credit for fast response and handling stressful situations calmly. Ryan Mclendon draws consistent praise for keeping homeowners informed throughout the drying process, including proactive text updates before visits. Steven is mentioned frequently for clear explanations and help with insurance claims. Reviewers consistently highlight same-day or next-day response, clear communication about the restoration process, and willingness to answer questions at any time.
1 found across 119 total reviews at 5.0★. Only one review at 2 stars in the recent window. Veronica Morales, a Local Guide with 51 reviews, reported a no-call, no-show for a Saturday appointment arranged through a home warranty company. After calling back, Serclean acknowledged the scheduling mix-up and sent someone out. The reviewer found the technician knowledgeable but noted the estimate was more than $1,000 above competing bids. The owner responded with an apology and said they would review the situation.
The near-perfect rating across 119 reviews is striking. Multiple named technicians — Blake, Justin, Ryan, Steven, Cody — appear across years of reviews, suggesting low staff turnover. The owner responded to the single recent negative with a personalized (not template) acknowledgment of the missed appointment, which is a positive signal. The volume of no-text 5-star reviews is notable but not unusual for a restoration company where homeowners are prompted to review after a stressful situation is resolved.
Blake Wisham (technician — repeatedly praised for responsiveness, knowledge, and follow-through). Justin Murns (operations manager — praised for fast response and calm handling of emergencies). Ryan Mclendon (technician/project manager — praised for communication, timeliness, and thorough drying work). Steven/Stephen/Steve (technician — praised for insurance help, explanations, and knowledge). Cody (technician — praised for patience and skill). Josh (technician — praised for start-to-finish service). Ethan (technician — praised for demolition and cleanup work). Wes (technician — praised for insurance process help). Hosa (technician — praised for step-by-step explanations). Brent (technician — praised for courtesy). John (technician — praised for communication). Fili, David, Tyler, Hunter, Isaac (crew members — praised as a team for timeliness and communication). Leo (technician — mentioned positively).
With 119 reviews at 5.0 stars and a deep bench of named technicians who draw individual praise, Serclean has an unusually strong track record for a restoration company. Ask for Blake or Justin if you want the technicians reviewers mention most. Get a second mold test from an independent party if they recommend remediation, and confirm your quote is competitive before signing.
Keep in mind
- Serclean does both mold testing and mold remediation. That means the same company telling you whether you have a mold problem is also the one billing you to fix it. Consider getting an independent mold test before or after their work.
- Their service area spans six states, from Georgia to Tennessee to Florida. If you are outside the Savannah or Atlanta metro areas, confirm they have a local crew and realistic response times for your location.
- The one recent negative review involved a no-call, no-show on a scheduled appointment. The company acknowledged the scheduling error in their response. Ask for a confirmation call the morning of your appointment.
- Their estimate came in over $1,000 higher than competitors in that same negative review. Get at least two quotes, especially for larger jobs.