Provider profile
Best Option Restoration of North Atlanta
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What this listing says
North Atlanta homeowners dealing with water damage that has led to mold growth, especially if you want an owner-operated franchise where Carter Eddings handles your job personally and bills your insurance directly.
Best for
- Homeowners in Marietta, Roswell, Sandy Springs, or Kennesaw who need water damage cleaned up before mold sets in.
- First-time insurance claimants who want the restoration company to handle adjuster communication and direct billing.
- Situations where mold developed after a leak or flood and you need both water remediation and mold removal from one crew.
- Property owners who value working directly with the business owner rather than rotating technicians.
About this company
Best Option Restoration of North Atlanta is a franchise location based in Marietta, GA, owned by Carter Eddings. Carter, a North Atlanta native, runs this as a family business with his wife Megan. Most of the company's work centers on water damage that leads to mold — a common sequence in the humid Atlanta metro. They handle both the water extraction and the mold remediation, plus they bill insurance directly.
The company uses thermal imaging to locate hidden moisture behind walls, which they claim speeds drying by up to 10x over conventional methods. Their mold remediation page references IICRC standards of care. They also run a contents cleaning division that handles packout, cleaning, and storage of personal belongings during restoration — one reviewer specifically used this service to salvage taxidermy and hunting gear from a mold-contaminated cabin.
Carter comes from a corporate background and runs the North Atlanta territory himself. Multiple reviewers note that Carter personally shows up to assess damage, often within hours. Several reviews mention he stayed on-site for extended periods during complex jobs, sending photo updates and coordinating with insurance adjusters.
4.9 stars across 38 Google reviews is unusually high for a restoration company. The volume is still modest, but the consistency is notable — 37 of 38 reviews are 5-star ratings.
Services
Service area
Headquartered in Marietta, GA at 3162 Johnson Ferry Rd, Ste 260. The company lists Atlanta, Kennesaw, Marietta, Roswell, Sandy Springs, Smyrna, and Woodstock as served communities. Review evidence confirms jobs across the North Atlanta metro, including at least one hunting cabin job suggesting willingness to travel for contents cleaning work.
Review consensus
Carter Eddings gets named in roughly two-thirds of all reviews. Reviewers consistently highlight three things: he answers the phone personally and responds within hours, he explains the process step-by-step before starting work, and he handles insurance communication so the homeowner doesn't have to. Eric drew praise for patience and kindness during a basement remediation. Carson Riddle was singled out for caring about the customer's finances and situation. Will and Mason were praised as a team for putting a reviewer at ease during the restoration process. Multiple reviewers say they called Carter after a bad experience with another company and found him more straightforward.
1 found across 38 total reviews at 4.9★. Marie Madd's condo flooded when an upstairs neighbor's water heater burst. She described the remediation as handled aggressively — asbestos testing was skipped (a county code requirement for older buildings), undamaged quartz countertops in both bathrooms were broken during cabinet removal and thrown out, matching kitchen backsplashes were also discarded, and a window was broken. She also reported that the company filed a claim against her personal property insurance for over half the policy limit, money she needed to replace lost belongings. Carter's owner response acknowledged the frustration but did not address the specific complaints about broken items or asbestos testing, instead offering to discuss invoice and payment options.
The single negative review stands alone and cannot establish a pattern. What is worth noting: the owner response was generic rather than addressing the specific, verifiable claims about asbestos testing, broken countertops, and insurance billing. This is a single data point, but the gap between the detailed complaint and the templated response is notable.
Carter Eddings (owner — praised in ~25 reviews for personal responsiveness, clear communication, and hands-on involvement). Eric (technician — praised for patience and kindness during basement work). Carson Riddle (technician — praised for genuine care about customer's finances and situation). Will (technician — praised as part of a team for putting customer at ease). Mason (technician — praised alongside Will for reassuring communication). Mr. Richard (technician — praised for thoroughness during contents assessment). Steve (referenced as owner in one review — praised for compassion and prompt communication). Ryan (owner of Best Option Contents division — praised for contents cleaning work on mold-contaminated items).
Ask for Carter by name and confirm he will personally oversee your project. Get a written scope document before demo starts that specifies what will be preserved and what will be removed. Most important: understand exactly which insurance policy they plan to bill against and get a cost estimate in writing before work begins, especially if both your homeowner's and HOA policies are involved.
Keep in mind
- They do both mold testing and mold remediation. A company that finds the mold and fixes the mold has a financial incentive to find more. Consider getting an independent inspection before authorizing remediation work.
- One reviewer reported that the company claimed over half of her personal property insurance limit for remediation work on a water-damaged condo, leaving her short on funds to replace lost belongings. Get a written cost breakdown before work begins and understand which insurance policy they plan to bill against.
- The same reviewer reported that undamaged quartz countertops in two bathrooms were broken during demo and discarded, along with matching backsplashes, and that asbestos testing was skipped despite county code requirements. Confirm in writing what will be preserved and what demolition scope covers.
- This is a franchise location. The North Atlanta office is independently owned by Carter Eddings, but the brand, website, and marketing are shared with the national Best Option Restoration network. Service quality reflects this specific location, not the brand overall.
- With 38 total reviews, the 4.9-star average is based on limited volume. The company is relatively young in terms of public track record.