Provider profile
SERVPRO of North Lilburn and North Lawrenceville
Provider snapshot
What this listing says
Norcross and Lilburn homeowners dealing with mold after water damage who want a single franchise to handle extraction, drying, remediation, and reconstruction under one contract.
Best for
- Homeowners in Lilburn, Norcross, or Lawrenceville who discover mold after a water event and want one company to handle the full chain from water extraction through mold remediation and rebuild.
- Commercial property managers who need a restoration partner with BOMA and IFMA affiliations and experience handling multi-floor, multi-tenant flood and mold situations.
- Homeowners who want contents packout and off-site storage during remediation so belongings are inventoried and protected.
- Buyers who prefer the accountability of a national franchise brand with a local ownership team over an independent operator.
About this company
SERVPRO of North Lilburn and North Lawrenceville is a restoration franchise based out of Norcross, GA, owned by Brian H. and Bruce H. Bowen. They cover a wide swath of Gwinnett County — Lilburn, Lawrenceville, Duluth, Norcross, Pleasant Hill — and handle everything from water extraction to mold remediation to full reconstruction. Mold work is one piece of a much larger restoration operation. Their primary Google category is water damage restoration, and most of their reviews reflect water jobs rather than standalone mold projects.
On the mold side, their website describes a seven-step process: inspection, containment, air filtration with HEPA vacuums and air scrubbers, antimicrobial treatment, material removal, cleaning, and reconstruction. They staff Applied Microbial Remediation Technicians. They also do mold inspections and sampling, air duct cleaning, and contents packout to a separate storage facility. The fact that they handle both testing and remediation is worth noting — more on that below.
The Bowens own multiple SERVPRO locations and have affiliations with BOMA, IFMA, and RIMS, which signals a commercial property management focus. Several reviews confirm large-loss commercial work: multi-floor floods, business park remediation, and property management relationships.
4.9 stars across 165 Google reviews is unusually strong for a restoration company operating at this volume. The review base skews heavily toward water damage and fire restoration rather than mold-specific jobs, but a handful of reviewers specifically mention mold remediation and are satisfied with the outcome.
Services
Service area
Headquartered in Norcross, GA at 4150 Shackleford Rd. They serve Lilburn, Lawrenceville, Duluth, Norcross, Pleasant Hill, Bethesda, Collins Hill, Allendale, and surrounding Gwinnett County communities. One reviewer confirmed storm cleanup work as far as Augusta, GA, which suggests they deploy for large-loss situations well outside their primary territory.
Review consensus
Speed of response is the most consistent theme — multiple reviewers describe crews arriving within an hour, including late-night and weekend emergencies. Cesar appears in the most reviews and is praised for communication, punctuality, and professionalism by at least eight separate reviewers. Maria Rincon is highlighted for quick deployment and smooth operations, especially on weekend calls. Drew Hiltzheimer gets called out for clear explanations during the mitigation phase. Dylan earns praise for pack-out work, nightly flood response, and keeping homeowners informed daily. Randy James is named specifically on mold jobs for keeping customers updated through the process. Several commercial tenants — including a WeWork property and a four-building business park — confirm the team handles large-scale jobs capably.
1 found across 165 total reviews at 4.9★. One reviewer (a Local Guide with 29 reviews) described a water restoration job where the final bill included hours and work they say were never performed. The company reduced the charge closer to the original estimate after the reviewer pushed back, but the reviewer still felt overcharged at over $2,500 for what they calculated as 8 hours of actual labor. They characterized the billing as typical of how restoration companies extract reimbursement from insurance. The owner responded within a day acknowledging the feedback and expressing regret, but did not address the specific billing dispute or explain the charges.
This is a franchise operation with a deep bench of named crew leads — Cesar, Maria, Drew, Dylan, Jerry, Sailly, Randy, CJ, Maykol, and others all appear by name in reviews. That breadth means your experience depends heavily on which crew lead you get. The single negative review points to a billing transparency issue rather than a workmanship problem. The owner response was polite but generic — it acknowledged the complaint without engaging with the specific billing facts, which is a slight contrast to the personalized service the positive reviews describe.
Randy James (project manager — positive, named on mold jobs for communication and oversight). Cesar (crew lead — positive, most frequently named, praised for communication and punctuality). Maria Rincon (crew lead — positive, praised for weekend response and smooth operations). Drew Hiltzheimer (field supervisor — positive, praised for detailed explanations during mitigation). Dylan (crew lead — positive, praised for pack-out work and nightly emergency response). CJ (crew lead — positive, praised for professionalism). Jerry (project manager — positive, praised for communication and follow-up). Sailly (crew lead — positive, praised for prompt service). Maykol (crew lead — positive, praised for knowledge and professionalism). TC Ledford (crew lead — positive, praised for prioritizing timeline). Payne Watts (crew member — positive, praised for communication and crime scene cleanup). Diego Guerra (crew member — positive). Sebastian Pacheco (crew member — positive). Yeltsin Pereyra (crew lead — positive, praised for rapid late-night response). Lacey (coordinator — positive, praised for fast crew dispatch). Jose (crew member — positive). Steve (crew member — positive). Connor (crew member — positive, praised for communication). Dary Meza (crew member — positive). Luis Porte (crew member — positive).
With 165 reviews at 4.9 stars, the track record is strong — but it is mostly a water damage track record. If you are hiring them for mold specifically, ask for Randy James, who is named on mold projects, or Cesar, who has the deepest positive review history. Get a line-item estimate in writing before work begins, and bring your own independent mold test results so you are not relying on the same company for both diagnosis and treatment.
Keep in mind
- They do both mold testing and mold remediation. That means the same company deciding you have a problem is the one billing you to fix it. Consider getting an independent mold assessment before committing to their remediation scope.
- One recent reviewer reported being billed for hours and work not performed during a water restoration job. The final cost exceeded $2,500 for what the reviewer described as 8 hours of labor. Get a written scope and line-item estimate before work starts.
- Most of their reviews and visible expertise center on water damage restoration. Mold remediation is a service they offer, but standalone mold jobs are a smaller share of their workload based on available evidence.
- Their service area claims are broad — Lilburn through Lawrenceville, Duluth, Norcross, Pleasant Hill, Bethesda, and beyond. Confirm response time and crew availability for your specific location before booking.