Provider profile
SERVPRO of Norcross and Duluth
Provider snapshot
What this listing says
Gwinnett County homeowners dealing with water damage that has turned into a mold problem, backed by a franchise with 80+ employees and a 42,000 sq ft warehouse in Norcross.
Best for
- Norcross, Duluth, and Peachtree Corners homeowners who need mold remediation after water damage, especially when the water source still needs to be addressed.
- Homeowners whose insurance company has recommended a restoration company and who want the convenience of one firm handling water extraction, mold removal, and rebuild under a single contract.
- Commercial property managers in Gwinnett County who need fast mold response with minimal business disruption and insurance coordination.
- Buyers who want a large-crew operation that can mobilize same-day rather than scheduling weeks out.
About this company
SERVPRO of Norcross and Duluth is a franchise restoration operation based in Norcross, Georgia, covering Gwinnett County. Mold is one piece of a much larger restoration business that includes water damage, fire damage, storm repair, sewage cleanup, and construction. They operate out of a 42,000 square foot warehouse in Norcross with over 80 full-time employees spread across multiple SERVPRO franchise territories.
On the mold side, their website describes a seven-step process: inspection, containment, air filtration with air scrubbers and HEPA vacuums, antimicrobial treatment, removal of damaged materials like drywall and carpet, cleaning, and reconstruction. They also offer mold testing and sampling in-house. The practical advantage here is scale. If your mold problem started as a water leak or a flood, they handle the entire chain from water extraction through mold remediation to rebuild without bringing in a second company.
Ryan Braswell and Michael Crawford took over this franchise location in April 2024, though they have been SERVPRO franchise owners since 2020 when they purchased locations in Henry, Spalding, Butts, Decatur, and Clayton counties. The Norcross operation draws on IICRC training through SERVPRO's corporate training program.
4.7 stars across 104 Google reviews is solid, and notably they have zero negative reviews in the last 18 months. That is unusual for a company handling emergency restoration work, where stressed homeowners frequently leave harsh reviews. It suggests the current ownership team has the communication piece figured out.
Services
Service area
Headquartered at 6941 Peachtree Industrial Blvd in Norcross, Georgia. Serves Norcross, Duluth, Peachtree Corners, Berkeley Lake, and Sugarloaf in Gwinnett County. The ownership group also operates SERVPRO franchises in Henry, Spalding, Butts, Clayton, and Decatur counties out of a second warehouse in McDonough.
Review consensus
Speed of response is the most consistent theme. Multiple reviewers report crews arriving within 30 minutes to an hour, including late-night and weekend emergencies. Andres appears in the most reviews, praised for daily check-ins and clear communication during multi-day jobs. Orlando is repeatedly named as a crew chief who explains the process and keeps homeowners informed. Nick is noted for thoroughness as a project manager. Kristi and Emilio are praised together as a capable field team. Steve draws credit for problem-solving and overseeing the operation. Several reviewers specifically note that crews explained every step of the process and coordinated directly with insurance adjusters.
0 found across 104 total reviews at 4.7★. No 1-star reviews appear in the last 18 months. Across 104 total reviews at 4.7 stars, the recent review record is clean.
The volume of named staff in positive reviews is unusually high for a franchise operation. Reviewers frequently name two or three crew members by name, which suggests the teams introduce themselves and maintain consistent contact throughout multi-day jobs. This is likely a deliberate operational choice rather than accident. The franchise model also means insurance companies actively refer customers to them, and multiple reviews confirm this referral pipeline.
Andres (crew lead — positive, mentioned in 8+ reviews for communication and quick response). Orlando (crew chief — positive, praised repeatedly for knowledge, patience, and process explanation). Nick (project manager/crew chief — positive, noted for thoroughness and site management). Kristi Ysea (technician — positive, praised for detail and punctuality alongside Emilio). Emilio Ysea (technician — positive, praised alongside Kristi). Steve (operations/management — positive, noted for problem-solving and oversight). Will Dunn (project manager — positive, praised for detailed planning and insurance coordination). Ryon Davis (technician — positive, praised for mitigation work). Tyler Rickman (reconstruction — positive, noted for attention to detail). Marta (crew lead — positive, praised for packout and contents work). Daniel (technician — positive, praised for cleanup). Devon (crew lead — positive, praised for setup work). Ryan G. (field lead — positive, praised for walking clients through process). Luke (crew lead — positive, praised for urgency). Robyn (crew lead — positive). Jeff Sweat (mitigation contact — positive, praised for communication and integrity). Micah Cook (crew chief — positive, praised for care with custom cabinetry). Morgan Rutledge (staff — positive). Gary Sweat (staff — positive). J Smith (staff — positive, praised for walking clients through process). Byron (staff — positive, praised for friendliness). Jace (staff — positive). Ryan Ross (staff — positive). Adam (technician — positive). Mo (technician — positive). Kiana (staff — positive). Maritza Gonzales (technician — positive). David (technician — positive). Maria (technician — positive). Jose (technician — positive). Christiana (technician — positive).
With zero recent negatives and a long list of named staff drawing praise, this SERVPRO franchise is running a tight operation under its current ownership. Ask for Andres or Orlando if your job involves water-to-mold work. The main risk is the conflict of interest on testing, so bring in an independent tester to verify their findings before and after remediation.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest. The company that finds the mold should not be the same company that profits from removing it. Get an independent mold test before or after their work to confirm the scope and the results.
- This is a SERVPRO franchise, not an independent mold specialist. Mold remediation is one of many services they offer. Their primary business is water and fire damage restoration, so their mold work follows a general restoration framework rather than a mold-specific one.
- The current owners, Braswell and Crawford, took over this location in April 2024. They run multiple SERVPRO territories across metro Atlanta. Your crew may be reassigned from other franchise locations depending on workload.
- Their service area lists five cities in Gwinnett County: Norcross, Duluth, Peachtree Corners, Berkeley Lake, and Sugarloaf. If you are outside these areas, confirm response time before booking.