Provider profile
Serclean
Provider snapshot
What this listing says
Norcross-area homeowners dealing with water damage that led to mold, where having one company handle extraction, drying, and remediation under a single IICRC-certified crew matters.
Best for
- Homeowners in the Norcross and Atlanta metro area dealing with water damage that has turned into a mold problem — Serclean handles both under one contract.
- Property owners who want a single company to manage insurance documentation alongside extraction, drying, and mold remediation.
- Commercial facilities in Georgia needing 24/7 emergency water and mold response with IICRC-certified technicians.
About this company
Serclean is a family-owned restoration company headquartered in Norcross, Georgia. Water damage is their primary business — they handle extraction, structural drying, and reconstruction — with mold testing and remediation as a secondary service line. They hold IICRC certification as a firm and run 24/7 emergency response.
The mold side of the business covers inspection, testing, removal, and post-remediation verification. Their website describes using HEPA vacuums for duct and vent cleaning during mold jobs and sealing room vents to prevent cross-contamination. They also use moisture meters, thermal imaging, and moisture mapping on the water damage side. Nothing about the mold process is unusual for a restoration company that added mold services — but the water-to-mold pipeline means they can catch mold growth early during a water loss and address it without bringing in a second contractor.
Services
Service area
Headquartered in Norcross, Georgia with offices listed across the state in Atlanta, Athens, Bogart, Columbus, Marietta, Savannah, Richmond Hill, and Vernonburg. Also claims offices in Brentwood, Clarksville, Mt. Juliet, and Nashville, Tennessee; Charleston, South Carolina; Fort Walton Beach, Florida; Daphne, Alabama; and Concord, North Carolina. Six states total — a very wide footprint for a family-owned operation.
Review consensus
Trevor is the most frequently named technician across the review set, appearing in roughly a dozen reviews for both water damage and mold work. Reviewers consistently describe him as knowledgeable, patient, and thorough with explanations. John and Austin drew praise in recent June 2026 reviews for courteous, efficient service. Garrett and Cody were called out for strong communication and educating a first-time homeowner. Ryan and Steven each appear in multiple positive reviews. Across the board, reviewers highlight the field crews' punctuality, willingness to explain the process, and respectful treatment of their homes.
(2 found across 27 total reviews at 4.6 stars) One 1-star review from a Local Guide with 9 reviews contained no text, making it impossible to assess. The 3-star review told a specific story: the field crew earned a 10/10 for efficiency and skill, but the reviewer spent days trying to reach the office by phone and email with no response — even when trying to pay their bill. The reviewer eventually missed a callback because they were at work, and the cycle repeated. The owner did not respond to either negative review.
The gap between field performance and office responsiveness is the defining tension in these reviews. Every review that names a field technician is positive. The only substantive complaint targets the back office. Zero owner responses on negative reviews means there is no public evidence that management has acknowledged or addressed this pattern.
Trevor (technician — praised repeatedly across water damage and mold jobs for knowledge, patience, and thoroughness). John (technician — praised for courtesy and getting the job done). Austin (technician — praised alongside John for efficient service). Garrett (technician — praised for communication and education). Cody (technician — praised alongside Garrett). Ryan (technician — praised for promptness and helping find leak sources). Steven (technician — praised for clean, thorough, timely work). Manny (technician — praised). Andrew (technician — praised for professionalism). Saul (technician — praised for thoroughness and communication). Jessie Curlee (specialist — praised for doing a great job). Willie (technician — praised for helpfulness). Hector (technician — praised for helpfulness). Jemeriah (technician — praised for restoration work). Dylan (technician — praised for fast demo work). Luisana Padron (technician — praised for detail with personal items).
Ask for Trevor if your job involves mold remediation or water damage — he has the strongest track record in these reviews. Get a direct cell number or contact name for your project manager before work begins, because reaching the office by phone or email has been a documented frustration. The field crews deliver, but you may need to be persistent to get scheduling and billing handled.
Keep in mind
- Serclean does both mold testing and mold remediation. That means the same company telling you that you have a mold problem is also the one billing you to fix it. Consider getting an independent mold test before committing to their remediation services.
- Office communication is a documented weak point. One detailed 3-star review described days of unreturned calls and emails despite the field team performing well. The owner did not respond to this complaint.
- The service area listed on their website spans six states — Georgia, Tennessee, South Carolina, North Carolina, Florida, and Alabama. That is an enormous footprint for a family-owned company based in Norcross. Confirm actual response times for your location before booking.
- Their Google listing categorizes them as a water damage restoration service, not a mold company. Mold remediation is a secondary offering within a water-damage-focused operation.