Provider profile
PuroClean of Norcross
Provider snapshot
What this listing says
Norcross-area homeowners dealing with mold after water damage who want a Spanish-speaking restoration franchise with 24/7 response and in-house reconstruction.
Best for
- Homeowners in Norcross, Duluth, Tucker, Doraville, or Lawrenceville who need mold removed and the affected area rebuilt by the same company.
- Spanish-speaking homeowners who want to communicate directly with the crew in their language.
- Property owners dealing with mold discovered after water damage or hurricane damage who need a company that will also handle insurance coordination.
- Anyone who wants a single contractor to handle demolition, mold remediation, and reconstruction without juggling multiple companies.
About this company
PuroClean of Norcross is a PuroClean franchise in Norcross, Georgia, owned by Omar Barahona. They handle water damage, fire and smoke damage, mold remediation, biohazard cleanup, asbestos abatement, and full reconstruction from a single office at 450 S Cemetery Street. The team speaks Spanish and English.
What stands out here is the in-house reconstruction capability. Many restoration companies tear things apart and leave you to find a contractor for repairs. PuroClean of Norcross runs its own reconstruction crew, led by Jose, so the same company that removes the mold also rebuilds the drywall, installs new flooring, and paints. They also do asbestos abatement, which is uncommon for a restoration franchise this size. Their mold remediation process uses containment with negative air pressure, HEPA vacuuming, and antimicrobial treatment.
Omar Barahona owns the franchise and regularly handles on-site assessments. His team includes Nelson Bonilla on mitigation and John Fornos on estimating and project coordination. Several Hurricane Helene recovery projects in late 2024 and early 2025 show the team working through insurance delays and completing multi-month rebuilds.
A perfect 5.0 stars across 105 Google reviews is unusual for any restoration company. The review volume spans more than a year with consistent praise, and no reviewer in the last 18 months has left fewer than 4 stars. That track record suggests the team is delivering consistently, not just cherry-picking easy jobs.
Services
Service area
PuroClean of Norcross is headquartered in Norcross, Georgia, in Gwinnett County, about 20 miles northeast of downtown Atlanta. Their website lists service areas including Duluth, Tucker, Doraville, and Lawrenceville. Reviews confirm work in Avondale Estates. The franchise territory likely covers portions of Gwinnett and DeKalb counties, but confirm coverage if you are outside these cities.
Review consensus
Nelson Bonilla draws the most individual praise. Reviewers highlight his honesty, including one case where he told a homeowner their toilet overflow did not need remediation and even drilled ventilation holes for free, while a competitor had quoted $1,400. Omar Barahona gets consistent mentions for clear communication, on-site assessments, and treating properties with care. Jose handles reconstruction and receives praise for fast, clean finish work. Multiple reviewers mention the team covering furniture and belongings during work, cleaning up thoroughly, and explaining each step before starting. Several Hurricane Helene recovery customers praised the team for patience with insurance delays.
0 found across 105 total reviews at 5.0★. No 1-star reviews found in the last 18 months. With 105 total reviews at a 5.0 rating, there are no recent negative experiences to analyze.
The review base shows a clear division of labor: Nelson handles mitigation and initial response, Omar handles assessments and customer communication, Jose handles reconstruction. This separation means different customers interact with different team members, but each person maintains their own positive reputation. The franchise structure also means the pricing follows PuroClean corporate systems, which multiple reviewers describe as reasonable.
Nelson Bonilla (mitigation technician — consistently praised for honesty, knowledge, and fast work). Omar Barahona (owner — praised for communication, on-site assessments, and compassion). Jose (reconstruction lead — praised for fast, clean finish work). John Fornos (estimating and project coordination — praised for responsiveness and managing asbestos abatement projects). Abner (crew member — praised for going above and beyond). Oscar (crew member — praised alongside Abner for quality work). Humberto (carpet installer — praised for quality carpet work). Jon (project coordinator — praised for insurance coordination and expediting work).
Ask for Nelson if you want an honest assessment of whether you actually need remediation. For reconstruction, Jose handles the finish work. Get your mold testing done by an independent lab before calling PuroClean so you have objective results to guide the scope of work.
Keep in mind
- PuroClean is a national franchise. The Norcross location operates independently under Omar Barahona, but the brand, pricing systems, and processes come from corporate. Ask whether your project will be handled entirely by the local crew or if subcontractors will be involved.
- They do not do mold testing or inspection. You will need a separate company to test before and after remediation. This is actually a good thing for objectivity, but plan for the extra step and cost.
- The service area claims on their website are broad. If you are outside Gwinnett County, confirm they will service your area before scheduling.
- With a perfect 5.0 rating and no recent negatives, there is limited information about how this company handles things when they go wrong. Ask for references from jobs that had complications.