Provider profile
Parker Young Restoration an Endurant company
Provider snapshot
What this listing says
Atlanta-area homeowners and property managers dealing with water damage that has turned into a mold problem, where having one company handle mitigation through reconstruction simplifies insurance claims.
Best for
- Atlanta-area homeowners needing mold remediation tied to an active water damage claim, especially when one company handling both simplifies the insurance process.
- Property managers overseeing multi-family or commercial buildings who need a single vendor for mitigation, packout, mold work, and reconstruction.
- Insurance policyholders referred by their carrier, since Parker Young works directly with insurers like USAA and handles the claim coordination.
- Homeowners facing storm or fire damage where hidden mold may be a secondary concern that surfaces during the restoration process.
About this company
Parker Young Restoration operates out of Norcross, Georgia, serving the greater Atlanta area as part of Endurant Disaster Recovery. Mold remediation is one piece of a much larger operation that includes water damage mitigation, fire restoration, storm damage, roofing, asbestos abatement, biohazard cleanup, and full reconstruction. They handle both residential and commercial work, including multi-family, healthcare, education, and government properties.
On the mold side, their website emphasizes containment-first protocols. They claim IICRC-trained specialists who set up negative air pressure and HEPA filtration before starting remediation, and they use air scrubbers and dehumidification instead of fans when mold is present during water damage. They also reference antimicrobial treatments and material testing. The fact that they do mold testing and remediation under one roof is a conflict of interest worth understanding before you hire them.
Parker Young is part of Endurant, a regional restoration group that also operates McCabe Restoration in Memphis. The parent company is licensed in eight states: Alabama, Arkansas, Florida, Georgia, Mississippi, North Carolina, South Carolina, and Tennessee. They maintain offices in Atlanta, Athens (GA), Memphis, Little Rock, and Oxford (MS).
At 4.2 stars across 135 Google reviews, this is a solid but not exceptional rating. The volume of reviews skews heavily positive, with most complaints limited to communication gaps between field staff and the office rather than workmanship issues.
Services
Service area
Headquartered in Norcross, Georgia, serving the greater Atlanta area and surrounding regions. Part of the Endurant network with offices also in Athens (GA), Memphis (TN), Little Rock (AR), and Oxford (MS). Licensed in eight states: Georgia, Alabama, Arkansas, Florida, Mississippi, North Carolina, South Carolina, and Tennessee. The eight-state footprint is broad for a company with five offices, so confirm response capability for locations outside the Atlanta metro.
Review consensus
Joe Trantham is the most frequently named staff member, appearing in at least ten positive reviews. Customers describe him as dependable, detail-oriented, and someone who follows through on commitments. Matt Jagger draws similar praise across multiple reviews for clear communication and hands-on project management. David Spicer gets called out for attention to detail and attentive project oversight. Several reviews mention fast emergency response times, with crews arriving within an hour or two of a call. The contents care team, specifically Xioneida Morales and Cynthia, earns praise for careful packing and handling of belongings. Multiple reviewers note that Parker Young handled their entire claim from mitigation through reconstruction, and several mention being referred by USAA or their insurance company.
2 found across 135 total reviews at 4.2★. One reviewer (SJ Roadmaster LLC) described George conducting a property inspection with moisture readings and photos, but no air quality testing or deeper assessment. When the reviewer later called the office, they could not locate a work order for the address. George confirmed the inspection did not include a full mold evaluation. The disconnect between what the customer expected and what was delivered, combined with the office having no record of the visit, raises questions about internal coordination. A second 1-star review (T Rock, a Local Guide with 15 reviews) left no text. The owner responded with a generic template offering to discuss concerns.
The negative reviews cluster around communication and scope clarity rather than workmanship. The SJ Roadmaster complaint about George's inspection scope, combined with DalyDriver's complaint about Richie Brown not returning to finish work, suggests a gap between what field staff commit to and what gets tracked at the office level. Owner responses vary in quality: DalyDriver's complaint about unfinished concrete work drew a response redirecting the homeowner to their property management company, which the reviewer contested with text messages showing Richie had promised to return. The 1-star response to T Rock was a generic template. This mix of personalized and template responses suggests inconsistent reputation management rather than a systematic approach.
Joe Trantham (project manager/disaster specialist — strongly positive across 10+ reviews). Matt Jagger (project manager/contractor — strongly positive across 6+ reviews). David Spicer (project manager — positive across 3+ reviews). Don Rogers (crew lead — positive). Chris Rodriguez (crew member — positive). Desiree Davis (coordinator — positive). Richie Brown (crew member — mixed; positive from two reviewers, but one 2-star complaint about not returning to finish work). Bobby Stephenson (supervisor — positive). Xioneida Morales (packing team lead — positive). Cynthia (coordinator — positive). James Palmer (property specialist — positive). George (inspector — negative; scope confusion in 1-star review). Jorge (mitigation crew — positive). Johnny (mitigation crew — positive). Chad Moffit (project team — positive). Roby (project team — positive). Joseph (crew member — positive). Michael (crew member — positive). Cruz (crew member — positive). Ron (crew member — positive). Chris (crew member — positive).
Ask for Joe Trantham or Matt Jagger if your project involves reconstruction or water damage restoration. Get the scope of any inspection in writing before the visit, and confirm whether it includes air testing or just a visual assessment. If you need mold-specific work, push for clarity on whether the person conducting your assessment is the same team that would do the remediation, and consider hiring an independent hygienist for the testing.
Keep in mind
- Parker Young does both mold testing and mold remediation. The company that finds the mold also profits from removing it. Ask whether they will accept a third-party assessment or if you can hire an independent hygienist for the testing portion.
- This is primarily a general restoration company, not a mold specialist. Mold remediation is one of eleven services listed. If your situation is mold-only with no water or fire damage, a dedicated mold company may be a better fit.
- One recent review described George conducting a limited visual inspection that the customer expected to be a full mold evaluation. The scope of inspections may not be clearly communicated upfront. Get the scope in writing before anyone arrives.
- The service area claims are very broad: eight states, five offices. For locations far from the Atlanta metro, confirm response times and whether a local crew or a traveling team would handle your job.
- At 4.2 stars, the rating sits below the 4.5 threshold where you can stop worrying. Most complaints involve communication breakdowns between field staff and the main office rather than quality of work.