Provider profile
Leak Pros of Georgia
Provider snapshot
What this listing says
Metro Atlanta homeowners dealing with water damage or mold who want one crew handling everything from emergency response through packout and insurance claims.
Best for
- Atlanta metro homeowners who need water damage and mold handled by one company from emergency call through reconstruction.
- First-time insurance claimants who want a crew that communicates directly with their adjuster and documents damage in Xactimate.
- Homeowners who need contents packed out and stored during restoration — multiple reviewers single out the packout team by name.
- Property owners in Norcross, Decatur, Sandy Springs, Brookhaven, or Dunwoody who want same-day emergency response.
- Commercial property managers needing fire or water mitigation with daily progress updates.
About this company
Leak Pros of Georgia operates out of Norcross and serves the greater Atlanta metro area. They started in 2010 as a veteran-owned leak detection outfit and have since expanded into full-service water damage restoration, mold remediation, fire damage work, and contents packout. In January 2026, new local ownership took over while retaining the existing field teams. The company brands itself as "Powered by Mold Be Gone," tying it to a mold-focused sister operation.
The standout here is how much they handle in-house. They do moisture assessment, water mitigation, mold inspection, mold removal, contents packout and storage, and reconstruction — plus they coordinate directly with insurance adjusters using Xactimate estimating software. Multiple reviewers mention that the same crew stayed with them from emergency call through final rebuild. The company holds IICRC certifications in water damage restoration, applied microbial remediation, applied structural drying, fire and smoke damage restoration, and odor control.
New ownership in 2026 is worth knowing about. The about page emphasizes continuity — same crews, same standards — and the review record since the transition shows no drop in quality. The field team that reviewers name most often (Andres, Danny, Marcus, Devonta Bolton, Malikai) appears in reviews both before and after the ownership change.
A 5.0-star rating across 128 Google reviews is unusual for a restoration company. Most companies in this space sit between 4.3 and 4.8 once they pass 50 reviews. The volume of detailed, narrative reviews from Local Guides and multi-review accounts makes this harder to dismiss as inflated.
Services
Service area
Headquartered in Norcross, Georgia. Serves the greater Atlanta metro area including Sandy Springs, Decatur, Brookhaven, Dunwoody, Roswell, Peachtree Corners, Johns Creek, Alpharetta, Buckhead, Lawrenceville, Snellville, Suwanee, Sugar Hill, Duluth, Marietta, Chamblee, Doraville, and Vinings. One reviewer noted the crew drove two hours to reach her property, suggesting they will travel beyond the immediate metro when needed.
Review consensus
Communication dominates. Reviewers use words like "daily updates," "kept me informed every step," and "always called before arriving and after leaving." Andres appears in more than 20 reviews and draws praise for on-site explanations, punctuality, and follow-through. Danny, the operations manager, gets singled out for responsiveness and honesty — Kathy Bernstein wrote that he is "honest, dependable, patient and caring." Marcus runs the contents and packout side; Arkia Allen (a Local Guide with 51 reviews) said Marcus "called monthly to check in on me and my home's progress" after the job ended. Devonta Bolton leads crews that handle large water damage jobs and gets praised for working start-to-finish on multi-day projects. Response speed comes up repeatedly — multiple reviewers report same-day or within-two-hour arrival. Several reviewers compare Leak Pros favorably to national franchises, with one stating she recommends them over ServPro.
1 found across 128 total reviews at 5.0★. No 1-star reviews exist. The only sub-5-star review in the last 18 months is a single 3-star review from John Townsend (March 2026), who described paying $650 for one hour of pool drain repair — diving into a pool and applying putty. The company's owner responded that Leak Pros does not perform pool maintenance or underwater drain repairs and asked the reviewer to redirect the feedback. This appears to be a misattributed review rather than a complaint about the company's actual services.
The review corpus is remarkably uniform in tone and theme. Nearly every review names a specific crew member, describes the damage scenario in detail, and praises communication. The company appears to run a structured communication process — daily updates, pre-arrival calls, post-job follow-ups — that produces consistently positive experiences. The owner responds to the single negative review with specific factual detail rather than a template, though with only one negative to judge from, the response pattern is hard to characterize. Worth noting: several positive reviewers are single-review accounts, but they are interspersed with highly credible Local Guides (Carlene B with 134 reviews, Arkia Allen with 51, Marissa Page with 28), which makes a fake-review explanation less plausible.
Andres (lead technician/project manager — consistently positive across 20+ reviews). Danny (operations manager — positive, praised for communication and honesty). Devonta Bolton (crew lead — positive, praised for handling large water damage jobs start to finish). Marcus (contents/packout lead — positive, praised for care with belongings and long-term follow-up). Malikai (technician/documentation — positive, praised for explaining the process and thoroughness). Harvey (supervisor — positive, mentioned once assisting with water damage). Taylor (field technician — positive). Brandon (technician — positive). Jose, Arnoldo, Gendy (crew members — positive, mentioned once together).
This is about as clean a review record as you will find in restoration. Ask for Andres or Danny by name when you call. The one thing to watch is the dual testing-and-remediation role — get an independent mold assessment if the scope of work feels larger than expected.
Keep in mind
- They do both mold testing and mold remediation. A company that finds mold also profits from removing it. Ask whether you can bring in an independent inspector before remediation begins.
- New ownership took over in January 2026. The field crews stayed, but management, billing, and company policies may still be shifting. Ask about any process changes since the transition.
- The website lists service area cities across a wide swath of metro Atlanta — from Marietta to Lawrenceville to Sandy Springs. One reviewer noted the crew drove two hours to reach her property. Confirm travel fees and response times for locations far from the Norcross office.
- Three different phone numbers appear across the Google listing, website contact page, and service pages. Confirm which number reaches the dispatch team for emergencies.