Provider profile
Floodmasters
Provider snapshot
What this listing says
Metro Atlanta homeowners and property managers dealing with water damage that has led to mold, especially those who want one company to handle mitigation through reconstruction under a single point of contact.
Best for
- Metro Atlanta homeowners who need water damage mitigation and want the same company to handle drying, mold work, and reconstruction.
- Property managers with multi-unit buildings who need consolidated reporting, prioritized scheduling, and insurance documentation support.
- Homeowners referred by a plumber after a leak who need someone to take over the water extraction and drying immediately.
- Buyers dealing with water damage in older buildings where asbestos may be present and coordination between trades matters.
- First-time insurance claimants who want help navigating the claims process from documentation through adjuster communication.
About this company
Floodmasters is an owner-operated restoration company headquartered in Norcross, Georgia, serving the Metro Atlanta area. Their primary identity is water damage restoration, but they also handle mold remediation, sewage cleanup, fire and smoke damage, and asbestos abatement coordination. They do both mold testing and mold remediation, which is worth understanding before you hire them.
What stands out is the breadth of their service model. They handle the full sequence from emergency mitigation through reconstruction and rebuild, meaning you can work with one company instead of coordinating multiple contractors. They also offer plumbing partner support, where they coordinate with licensed plumbers on the water-related repairs that caused the damage in the first place. Their website describes a structured process: containment, removal of non-salvageable materials, treatment and drying, then verification and prevention planning.
Floodmasters has been operating since 1997 and describes itself as owner-operated with local accountability. They serve a wide loop of Metro Atlanta communities including Milton, Kennesaw, Douglasville, South Fulton, Fairburn, Stockbridge, Oxford, Bethlehem, and Gainesville. Many reviewers mention being referred by their plumber, which suggests strong trade relationships in the area.
With a 4.6-star rating across 364 Google reviews, Floodmasters has a strong track record. The volume is significant for a restoration company, and the consistency of named staff appearing in positive reviews suggests low turnover on the field team.
Services
Service area
Floodmasters is headquartered in Norcross, Georgia and serves the Metro Atlanta area. They specifically name Milton, Kennesaw, Douglasville, South Fulton, Fairburn, Stockbridge, Oxford, Bethlehem, and Gainesville as communities within their service loop. That loop covers a wide geographic arc — roughly 60+ miles from Gainesville in the northeast to Fairburn in the southwest — so confirm response times if you are near the edges.
Review consensus
Q (full name Quartius Lossa, mitigation specialist) dominates the reviews. He is named in roughly half the positive reviews and praised for explaining the insurance claims process, walking homeowners through drying timelines, and responding quickly after plumber referrals. Multiple reviewers describe him arriving the same day and easing their stress during a first-time water loss. Emily, Melissa, and Nick form the core field team and are frequently praised together for showing up on time, monitoring drying equipment daily, and keeping job sites clean. Elizabeth (Liz) and Ivan appear in several reviews as reliable technicians. Amy and Amey Dale are each praised individually for pack-out work and follow-through. Several reviewers note that Floodmasters was referred by their plumber, suggesting the company has earned trust among local trades.
2 found across 364 total reviews at 4.6★. One complaint from a reviewer with 256 Google reviews describes a Floodmasters vehicle driving under the speed limit in the passing lane while the driver appeared distracted on a phone. This has nothing to do with service quality. The second complaint, from a single-review account, describes a billing dispute: the reviewer's parents were charged their $1,300 insurance deductible upfront before work began, and when they called to discuss it, the office manager offered to return only $50. The reviewer also quotes a specialist saying "You wouldn't have a claim if weren't for me." No owner response was posted to either review.
Most of Floodmasters' business appears to come through plumber referrals after a water loss event, not from homeowners searching for mold remediation directly. This means the typical customer is dealing with an active or recent water emergency and gets handed off to Floodmasters by another trade. That referral pipeline likely explains the high volume of positive reviews: the customer already trusts the plumber who made the recommendation. The 0% owner response rate on negative reviews is notable for a company with 364 reviews. It suggests they either do not monitor Google reviews closely or choose not to engage publicly with complaints.
Q / Quartius / Que / Quartius Lossa (mitigation specialist — overwhelmingly positive, named in approximately half of all reviews). Emily (field technician — positive, named in 8+ reviews). Melissa (field technician — positive, named in 7+ reviews). Nick / Nick W (field technician — positive, named in 7+ reviews). Elizabeth / Liz (technician — positive, named in 4+ reviews). Ivan (technician — positive, named in 2 reviews). Amy / Ms. Amy (pack-out coordinator — positive, named in 1 review). Amey Dale (positive, named in 1 review). Juan (technician — positive, named in 2 reviews). Will (technician — positive, named in 2 reviews). Rosalie (technician — positive, named in 1 review).
Ask for Q (Quartius) if you want someone who will walk you through the insurance process and stay in contact throughout the job. Before signing anything, get written confirmation of what you owe upfront versus what gets billed to insurance. The field crew — Emily, Melissa, Nick — gets consistently strong reviews for daily monitoring and clean work, so you are likely in good hands once the job is underway.
Keep in mind
- Floodmasters does both mold testing and mold remediation. That means the same company deciding you have a mold problem is also the one billing you to fix it. Consider getting an independent mold assessment before committing to their remediation scope.
- One reviewer reported being charged the full insurance deductible ($1,300) upfront before work began, with the company's website advertising free estimates. Ask exactly what is due before any work starts and get it in writing.
- The owner has not responded to any of the recent negative reviews on Google. If you run into a problem, you may need to be persistent about escalating through their office directly.
- Their claimed service area stretches from Gainesville to Fairburn to Oxford, covering a wide arc around Atlanta. If you are near the edges of that loop, confirm response times before an emergency hits.
- Mold remediation is one of several services, not their sole focus. If your situation is mold-only with no water damage involved, ask about the specific crew and process they would assign.