Provider profile
Best Option Restoration of Gwinnett
Provider snapshot
What this listing says
Gwinnett County homeowners dealing with water damage or mold who want a locally owned franchise with an owner, David Gillispie, who grew up in the area and handles calls directly.
Best for
- Gwinnett County homeowners who need mold remediation tied to a water damage event and want one company to handle both.
- Home buyers in the Norcross, Duluth, or Lawrenceville area who need a fast mold inspection before closing.
About this company
Best Option Restoration of Gwinnett is a franchise location based in Norcross, Georgia, serving Gwinnett County and surrounding communities. Owner David Gillispie runs the day-to-day operations and answers the phone himself. Mold is one of several services here; this is primarily a disaster restoration company that also handles water damage, fire and smoke damage, storm damage, and contents cleaning.
The Gwinnett location uses thermal imaging technology to detect water damage behind walls, which speeds up the drying process. They reference IICRC standards for mold remediation on their website. They also handle asbestos services and repairs/reconstruction, meaning they can take a mold job from inspection through remediation and rebuild.
David Gillispie grew up in Gwinnett County, graduated from Peachtree Ridge High School and the University of Georgia, and worked in IT project management for Fortune 500 companies before opening this franchise. The business bills insurance directly and offers 24/7 emergency service.
Services
Service area
Based in Norcross, Georgia, serving Gwinnett County. The website lists Buford, Dacula, Duluth, Lawrenceville, Lilburn, Snellville, Sugar Hill, and Suwanee as specific service towns.
Review consensus
David Gillispie gets named in the majority of reviews for fast response times and direct communication. Multiple reviewers mention he answered calls personally and arrived on-site quickly. German is praised for mold inspections by Tara W. and Russ Waters, both noting his thoroughness during assessments. Lutfy, Alfonso, and Sarah drew praise from Christopher Casey for fast repairs and clear communication. John Dios is singled out by Jeannette Arroyo and Jamirra Barnes for compassion and knowledge. Josh is mentioned by Brooke Webb for immediate water damage assessment. Kathryn Edwards specifically praised the company's honesty after a basement mold inspection, saying they told her the truth about what she did and did not need.
0 found across 26 total reviews at 5.0★. No 1-star reviews exist in the last 18 months. The entire review history shows zero negative reviews across 26 total reviews at 5.0 stars.
Several reviews come from accounts with low review counts (1-4 reviews), including some with personal connections to David (Rehan Kamdar: 'known David for years'). Ricardo Rodriguez's review describes David telling him he did not need the work a contractor recommended, which is a notable honesty signal from a company that profits from saying yes.
David Gillispie (owner — consistently praised for responsiveness and honesty), German (inspector — praised for thorough mold assessments), Lutfy (repairs — praised for communication and speed), Alfonso (repairs — praised for speed), Sarah (repairs — praised for communication), Tyler (remediation tech — praised for mold treatment), Adan (remediation tech — praised for prompt response), Josh (assessment — praised for prioritizing and assessing damage), John Dios (service tech — praised for compassion and knowledge), Kevin Bennett's review references two separate water jobs with strong results.
This is a small, owner-operated franchise where David answers the phone and shows up on-site. The 26 reviews are unanimously positive, but the volume is low enough that you should weigh the pattern rather than the star count alone. Ask David directly about who will do your mold inspection versus remediation work, and whether he subcontracts any portion of the job.
Keep in mind
- They do both mold testing and mold remediation. That means the same company diagnosing the problem also profits from the fix. Consider getting an independent inspection first.
- This is a franchise. The national brand's website and the Gwinnett location's page share the same service descriptions. The local team's capabilities depend on David's crew, not the national marketing.
- With 26 reviews, the sample size is small. A 5.0 rating on that volume tells you nobody has been upset enough to leave a negative review, but it does not carry the same statistical weight as hundreds of reviews.