Provider profile
SERVPRO of Monroe Madison & Monticello
Provider snapshot
What this listing says
Monroe and Lake Oconee area homeowners dealing with water damage that has led to mold, who want one franchise to handle mitigation, remediation, and reconstruction under one roof.
Best for
- Homeowners in Monroe, Madison, Monticello, and the Lake Oconee corridor dealing with water damage or mold after a pipe burst, AC leak, or storm.
- Property owners who want mold remediation and the subsequent drywall, flooring, and reconstruction handled by the same company.
- Commercial property managers in Walton or Morgan County who need a restoration team that can scale up through SERVPRO's large-loss network.
- Homeowners who need their belongings packed out, stored, and restored while mold or water damage work happens in the house.
About this company
SERVPRO of Monroe, Madison & Monticello is a restoration franchise covering Walton, Morgan, and Jasper counties in Georgia's lake country east of Atlanta. Owned by Jason Latimer and Joshua Eady, the franchise handles the full water-to-mold pipeline: emergency water extraction, structural drying, mold remediation, and then reconstruction through their in-house construction division. They do both mold testing and remediation.
The franchise operates a physical facility in Monroe with a flooring showroom where customers can select materials for their rebuild. They also run a contents packout and storage operation, inventorying and transporting belongings to their warehouse during restoration. Their mold remediation process uses containment, air scrubbers, HEPA vacuums, and antimicrobial treatments. The team claims 30-plus years of combined restoration experience and trains at SERVPRO's corporate facility.
As a SERVPRO franchise, they tap into the national network's Commercial Large Loss and Storm Teams for jobs beyond their local capacity. They serve both residential and commercial clients across sectors including healthcare, education, hospitality, and property management.
4.9 stars across 278 Google reviews is unusually strong for a restoration company handling this volume of work. The praise centers on specific technicians by name rather than generic satisfaction, which signals consistent field crew quality rather than just good office management.
Services
Service area
Based in Monroe, Georgia, covering Walton, Morgan, and Jasper counties. Named service cities include Monroe, Loganville, Walnut Grove, Good Hope, Social Circle, Madison, Rutledge, Bostwick, Monticello, Shady Dale, Greensboro, Between, and Union Point. They also claim the Lake Oconee area and Buckhead (Georgia). The spread across three counties and a dozen-plus cities is broad for a single franchise location.
Review consensus
Reviewers consistently name specific technicians. De'Adrian appears in more reviews than anyone else, praised for cleanup work, mitigation, and showing up on time. Keri draws praise for explaining techniques and what she hopes to accomplish, with one reviewer recommending she be promoted to supervisor. Chris Leggat runs the reconstruction side and gets repeat praise for keeping customers informed through the insurance process and managing projects from start to finish. Andy handles initial evaluations and gets credit for quick response. The team overall earns praise for Sunday and weekend response, clear communication about next steps, and cleaning up after themselves daily.
1 found across 278 total reviews at 4.9★. The single recent complaint is about service availability, not service quality. A return customer called for cleaning and was told the company suspended that service line due to the volume of fire and water damage jobs. The company would not even add him to a queue. The owner responded with a template redirect to email rather than addressing the specific concern. The reviewer has 6 other Google reviews, adding some credibility.
The review data shows a franchise that prioritizes emergency restoration over routine cleaning, and will drop service lines when demand spikes. This is common for SERVPRO franchises that handle storm surges. The owner response to the single negative was a template redirect to email rather than a personalized acknowledgment, which suggests reputation management is handled formulaically rather than individually.
De'Adrian (mitigation technician — praised repeatedly for cleanup, timeliness, and professionalism). Keri (technician — praised repeatedly for explaining techniques, thoroughness, and demo work). Chris Leggat (reconstruction project manager — praised repeatedly for communication, insurance coordination, and project management). Ashley (technician — praised repeatedly alongside Keri and De'Adrian). David (technician — praised for helpfulness on remediation jobs). Andy (evaluator — praised for quick initial response). Tristan (technician — praised for cleanup and prep work). Tyler (technician — praised for water damage mitigation). Jeremy (technician — praised for water damage work). Cordel (technician — praised for responsiveness). Cody (technician — praised alongside Chris). Corey/Cory (technician — praised for roof tarping and rebuild work). Jared (technician — praised for mediation timeliness and knowledge). Jesse Leitheiser (rebuild technician — praised as hardest worker, creative problem solver). BJ (technician — praised for duct cleaning). Kolandis (technician — praised for duct cleaning and remediation). Dakota (technician — praised for professionalism). Tray (equipment pickup — praised for being informative). Joseph (technician — praised for service). Melissa (office/coordinator — praised for duct cleaning scheduling). Kayla (office/phone — praised for helpfulness). Elaine (office/phone — praised for professionalism). Josh and Jason (owners — praised by name for treating water disasters as urgent priorities).
This franchise has a deep bench of named, praised technicians and an unusually high rating for the volume of work they handle. Ask for Keri or De'Adrian for mitigation and Chris Leggat for reconstruction. Confirm that general cleaning is still suspended if that is what you need, and get an independent mold assessment before agreeing to their remediation scope.
Keep in mind
- They do both mold testing and mold remediation. A company that finds the mold and fixes the mold has a financial incentive to find more. Consider getting an independent mold assessment before or after their work.
- This is a SERVPRO franchise, not a locally grown company. The national brand sets standards and training, but service quality depends on the local franchise owners and their crew.
- They recently suspended general cleaning services due to fire and flooding demand. If you need cleaning rather than restoration, confirm availability before booking.
- Their listed service area spans at least three counties and a dozen cities. Ask whether your location falls within their primary response zone or is on the periphery.