Provider profile
SERVPRO of Baldwin Putnam and Jones Counties
Provider snapshot
What this listing says
Milledgeville-area homeowners dealing with water damage that has led to mold, who want a single franchise to handle tearout, remediation, and reconstruction under one roof.
Best for
- Homeowners in Baldwin, Putnam, or Jones counties who need mold remediation tied to an existing water damage event
- Property owners who want one company to handle everything from water extraction through mold cleanup to drywall and flooring replacement
- Commercial properties like schools or offices needing emergency water or mold response across central Georgia's rural counties
- Insurance-claim situations where you want the restoration company to coordinate directly with your adjuster
About this company
SERVPRO of Baldwin, Putnam and Jones Counties is a restoration franchise based in Milledgeville, Georgia, owned by Jason Latimer and Joshua Eady. Their primary identity is water damage restoration, but they handle the full chain from emergency water extraction through mold remediation to final reconstruction. They claim 30-plus years of experience in disaster restoration and construction.
What stands out here is the scope. Unlike standalone mold companies, this franchise handles the entire post-disaster sequence: water mitigation, mold remediation with containment and air scrubbers, tearout of damaged materials, and then rebuilding. They have an on-site flooring showroom where customers can pick materials during the rebuild phase. Their mold page describes a seven-step process from containment through air filtration to reconstruction. That said, nothing about their equipment or methods is unusual for a SERVPRO franchise; these are standard franchise-system capabilities.
The franchise covers a wide rural territory across central Georgia, serving Baldwin, Putnam, Jones, Hancock, Wilkinson, and Washington counties. They operate 24/7 and handle insurance claims directly. Staff are trained through SERVPRO's corporate training program with IICRC-industry certification.
4.8 stars across 122 Google reviews is a strong rating for a restoration company. Most of the positive volume is water damage work, with mold and reconstruction jobs scattered in. The praise is unusually specific, with dozens of crew members named by first name across reviews, which suggests a sizable field team.
Services
Service area
Headquartered in Milledgeville, Georgia. Serves Baldwin, Putnam, and Jones counties as the primary territory, plus Hancock County (Sparta), Wilkinson County (Gordon, McIntyre, Irwinton), and Washington County (Sandersville). Website lists service cities including Milledgeville, Eatonton, Gray, Sandersville, Gordon, Irwinton, and Davisboro. One reviewer noted they traveled to Augusta for Hurricane Helene work, which is well outside their named territory.
Review consensus
De'Adrian appears in more reviews than any other crew member, praised repeatedly for speed, courtesy, and water damage response. Kolandis and BJ are frequently mentioned together for duct cleaning and water extraction. Keri draws praise for being communicative and explaining the process clearly. Chris is named by multiple reviewers for walking them through insurance claims and next steps. Gabe is praised as a project manager for assessment and communication. Jesse/Jessie gets credit for sheetrock installation and subfloor work. Jordan is recognized for insurance coordination. Ashley appears across water damage, contents cleaning, and carpet work. The consistent theme is fast initial response, polite crews, and good communication during active jobs.
4 found across 122 total reviews at 4.8★. The most detailed complaint (Joseph DeLoach, March 2026) describes a structure fire response where SERVPRO initially responded but then stopped returning calls, ultimately losing a six-figure job. A second reviewer (C K, February 2026) reports that the company tore out carpet and a wall in an elderly veteran's home, then informed the homeowner insurance would not cover the full scope, leaving the home with cardboard walls and no carpet for two years. David Davis (September 2025) called about a flooded home, was told the person he needed was at lunch, and never received a callback. Amy Hoy (August 2025) says the company repeatedly failed to show up or call when scheduled for her mother's job. The 3-star review (Alice Sharp, March 2025) praised the work quality but described rude communication when calling about scheduling. The common thread across all five complaints is communication breakdown, specifically unreturned calls and scheduling failures. No specific staff members are named in the negative reviews.
There is a clear split between field crew performance and office or management communication. Every negative review describes a failure in callbacks, scheduling, or follow-through at the coordination level, not a complaint about the quality of work actually performed. Alice Sharp's 3-star review captures this perfectly: the work was good, but the phone experience was poor. Owner responses to all five negative reviews follow an identical template format, offering an email or phone number without engaging with the specific complaint. This suggests the franchise may have a front-office or dispatch bottleneck rather than a field quality problem.
De'Adrian (field technician — praised repeatedly for speed and professionalism). Kolandis (field technician — praised repeatedly, often paired with BJ). BJ/Maddox (field technician — praised repeatedly for duct cleaning, water work, and mold response). Ashley (field technician — praised across multiple job types). Keri (technician — praised for communication, thoroughness, and mold evaluation). Chris (project coordinator — praised for explaining insurance process). Gabe (project manager — praised for assessment and communication). Jesse/Jessie (construction/sheetrock — praised for rebuild quality). Jordan (coordinator — praised for insurance handling). Joseph (field technician — praised for water and carpet work). Tristan (field technician — praised for water response). Tyler (field technician — praised for water damage response). Ethan (field technician — praised for emergency response). Corey (construction — praised for kitchen reconstruction). Andy (field technician — praised for moving and water work). Brooks (field technician — praised for water extraction and reconstruction). Courtney (office — praised for scheduling). Melissa (office — praised for scheduling ductwork job). Kayli (office — praised for communication and process explanation). Trey (field technician — praised). Dakota (field technician — praised). Briggs (field technician — praised for school cleaning). Logan (field technician — praised for school cleaning). Zeke (field technician — praised for careful moving). Josh Eady (owner — praised for bathroom reconstruction). Winslow (field — praised). Banks (field — praised). D'Asia (field — praised). Chastin (field — praised). Carrie (field — praised for knowledge and neatness). AJ (field — praised for subfloor work). David (field — praised).
The field crews at this SERVPRO franchise consistently earn praise and you can ask for De'Adrian, Kolandis, or Keri by name. The risk is on the communication side: multiple customers report unreturned calls and scheduling failures. Get a direct cell number for your project manager on day one, confirm insurance scope in writing before any demolition, and if you do not hear back within a few hours, call again and escalate.
Keep in mind
- Multiple negative reviews cite unreturned phone calls, delayed callbacks, and no-shows. If you are not getting a response within a few hours, escalate immediately or have a backup option.
- One reviewer reported that work was torn out before insurance coverage was confirmed, leaving an elderly homeowner without carpet or a finished wall for two years. Get written confirmation of insurance approval before demolition begins.
- This is a SERVPRO franchise, not an independent mold specialist. Their mold work follows a franchise-standard process. If you need specialized mold testing or air quality sampling, you will need to hire a separate testing company.
- Their service area spans at least six counties across rural central Georgia. Response times may vary depending on how far you are from Milledgeville.
- Owner responses to negative reviews follow a consistent template pattern, directing customers to call or email rather than addressing the specific complaint. This suggests reputation management, not direct problem resolution.