Provider profile
Zen Dry Restoration
Provider snapshot
What this listing says
Marietta and North Metro Atlanta homeowners who need water damage and mold handled by the same local crew, with insurance negotiation included from day one.
Best for
- Homeowners in Marietta, East Cobb, Kennesaw, and surrounding Cobb County cities dealing with water damage or mold after a leak or flood.
- Property owners who want a single company to handle everything from water extraction through the full rebuild, avoiding the hassle of coordinating multiple contractors.
- People dealing with insurance claims who want a company that will negotiate directly with the insurance carrier on their behalf.
- Commercial property managers in North Metro Atlanta who need demolition, white boxing, or interior build-out services.
- Homeowners facing sewage backups or biohazard situations who need same-day emergency response.
About this company
Zen Dry Restoration is a locally owned restoration company based in Marietta, Georgia, serving North Metro Atlanta. They handle the full arc of disaster recovery: water extraction, mold remediation, fire and smoke cleanup, sewage backup, biohazard and hoarding situations, and the rebuild that follows. They also do commercial work including demolition, white boxing, roofing, and interior office build-outs. They do both mold testing and mold remediation, which creates a conflict of interest you should understand before hiring.
Their mold page describes a six-step process: assessment, containment with negative air pressure, removal of porous materials, dehumidification, sanitization, and restoration with post-remediation testing. They use eco-friendly, botanically based cleaning products for most jobs, switching to stronger disinfectants only for biohazard and sewage situations. Their team holds IICRC certification and they claim a combined 20 years of industry experience across their technicians.
Zen Dry is independent, not a franchise. They accept all insurance carriers and say they negotiate directly with your insurance company on your behalf. They run referral programs for plumbers and property managers, which suggests a steady pipeline of work from those channels. Joe, who appears to be the owner, shows up personally in many reviews going back to 2020.
At 4.8 stars across 84 Google reviews, Zen Dry has an unusually strong rating for a restoration company. Nearly every review is 5 stars, with only one negative in the last 18 months. That kind of consistency across four-plus years of reviews is worth noting.
Services
Service area
Headquartered in Marietta, Georgia (Cobb County). They serve Metro Atlanta and North Georgia, listing specific cities across Cobb County (Marietta, Kennesaw, Acworth, Smyrna, Powder Springs, East Cobb, Mableton, Vinings), Fulton County (Atlanta, Roswell, Alpharetta, Sandy Springs, Johns Creek, Buckhead), DeKalb County (Decatur, Dunwoody, Brookhaven, Stone Mountain), Cherokee County (Canton, Woodstock, Holly Springs), Bartow County (Cartersville, Adairsville), Paulding County (Dallas, Hiram), and Douglas County (Douglasville, Villa Rica). The coverage is broad for a single-location company.
Review consensus
Joe, the owner, is the most frequently named person across reviews. Reviewers consistently describe him responding personally, sometimes arriving at homes late at night. Julie Flores draws specific praise for hands-on mitigation work, moisture assessment, and attention to detail. Martin is praised as a general contractor, Chris as a project manager who kept projects on schedule, and Keonte for mold work and explaining the process. Across the board, reviewers highlight fast response time, clear communication, willingness to work directly with insurance companies, and crews who show up when they say they will. Several reviewers mention Zen Dry responding when larger companies were weeks out, particularly after storms and the Christmas 2022 freeze.
1 found across 84 total reviews at 4.8★. The sole recent complaint is not about restoration work at all. A Local Guide with 16 reviews reported reckless driving by a Zen Dry vehicle and called customer service to report it. She says she was told to hold, transferred without explanation, and sent to voicemail. The complaint is about road behavior and phone handling, not service quality. No owner response was posted.
The standout pattern is personal involvement from the owner, Joe, across years of reviews. From 2020 through 2023, Joe is the name that appears most. In more recent reviews (2025-2026), staff names like Julie, Martin, Chris, and Teresa appear more often, suggesting the company has grown and Joe has stepped back from field work while building a team. The zero percent owner response rate on the single negative review is a missed opportunity, especially since the complaint was about company behavior rather than restoration quality.
Joe (owner/operator — positive, named in many reviews for personal response and hands-on involvement). Julie Flores (mitigation technician — positive, praised for moisture assessment, attention to detail, and treating homes as her own). Martin (general contractor — positive, praised for knowledge and passion). Chris (project manager — positive, praised for keeping projects on time and quality). Keonte (technician — positive, praised for mold work and explaining the process). Teresa (team member — positive, mentioned alongside Martin and Chad). Chad (team member — positive, mentioned in team praise). Justin (team member — positive, praised for being helpful).
Ask for Joe, Julie, or Martin by name depending on your project type. If your job involves mold, get an independent test before accepting their assessment, since they do both testing and remediation. The company has a strong track record for showing up fast and managing insurance claims, but confirm your specific technician assignment since the team has grown.
Keep in mind
- Zen Dry does both mold testing and mold remediation. This is a conflict of interest. The company that finds the mold profits from fixing it. Consider getting an independent mold test before committing to remediation.
- Their service area claims are broad, covering dozens of cities across Cobb, Fulton, DeKalb, Cherokee, Bartow, Paulding, and Douglas counties. Confirm response time for locations far from their Marietta headquarters.
- The one recent negative review was about reckless driving by a company vehicle and a dismissive phone experience. The owner did not respond to that review. That 0% response rate on negatives is worth noting, even with only one complaint.
- They claim a combined 20 years of experience across their technicians, not 20 years per person. Ask who specifically will be on your job and what their individual experience level is.
- Their commercial services page describes roofing, demolition, and office build-outs, which is an unusual breadth for a restoration company. Make sure the team assigned to your mold or water job specializes in that work.